Communication. Arun.Vi

12,599 views

Published on

These Slides Describes Communication, Verbal & Non Verbal Communication, Communication Flow in an Organisation, Barriers To Effective Communication, Communication Process, And Tips For Improving Written Communication

4 Comments
18 Likes
Statistics
Notes
No Downloads
Views
Total views
12,599
On SlideShare
0
From Embeds
0
Number of Embeds
101
Actions
Shares
0
Downloads
0
Comments
4
Likes
18
Embeds 0
No embeds

No notes for slide

Communication. Arun.Vi

  1. 1. communication Presented by ARUN.VI
  2. 2. Communication - definition <ul><li>Communication is the transfer of information from a sender to a receiver, with the information being understood by the receiver. </li></ul>
  3. 3. <ul><li>On a daily basis we work with people who have different opinions, values, beliefs, and needs than our own. Our ability to </li></ul><ul><li>exchange ideas with others, </li></ul><ul><li>understand others' perspectives, </li></ul><ul><li>solve problems </li></ul><ul><li>will depend significantly on how effectively we are able to communicate with others. </li></ul>
  4. 4. <ul><li>Effective Communication - features </li></ul><ul><li>It is two way. </li></ul><ul><li>It involves active listening. </li></ul><ul><li>It reflects the accountability of speaker and listener. </li></ul><ul><li>It utilizes feedback. </li></ul><ul><li>It is free of stress. </li></ul><ul><li>It is clear. </li></ul>
  5. 5. PURPOSE OF COMMUNICATION. <ul><li>To establish and disseminate the goal of an organization </li></ul><ul><li>To develop plans for their achievement </li></ul><ul><li>To organize human and other resources in the most effective and efficient way. </li></ul>
  6. 6. Contd. <ul><li>4) To select, to develop, and appraise member of the organization. </li></ul><ul><li>5) To lead, direct motivate and create a climate in which people want to contribute. </li></ul><ul><li>6) To control performance. </li></ul>
  7. 7. <ul><li>The act of communicating involves </li></ul><ul><li>Verbal, </li></ul><ul><li>Nonverbal, and </li></ul><ul><li>Paraverbal components. </li></ul>
  8. 8. <ul><li>The verbal component refers to the content of our message‚ the choice and arrangement of our words. </li></ul><ul><li>The nonverbal component refers to the message we send through our body language. </li></ul><ul><li>The Para verbal component refers to how we say what we say - the tone, pacing and volume of our voices </li></ul>
  9. 9. Written, Oral and Nonverbal Communication <ul><li>Written and oral communication media have advantages and disadvantages. </li></ul><ul><li>Often used together so that the favorable qualities of each can complement the limitations of other </li></ul><ul><li>Visual aids may used to supplement both </li></ul>
  10. 10. Written communication <ul><li>Has the advantage of providing records, </li></ul><ul><li>references and legal defenses </li></ul><ul><li>A message can directed to a large audience through mass mailing. </li></ul><ul><li>Provides uniformity in policy and procedures and reduce costs in some cases </li></ul><ul><li>IT creates mountains of paper </li></ul><ul><li>May be poorly expressed </li></ul><ul><li>No immediate feedback </li></ul>
  11. 11. Oral communication <ul><li>Immediate feedback </li></ul><ul><li>Face to face interaction </li></ul><ul><li>Costly </li></ul><ul><li>Expensive </li></ul>
  12. 12. Non Verbal Communication <ul><li>Un written and unspoken messages both intentional and unintentional </li></ul><ul><li>Profound impact on receivers </li></ul><ul><li>Difficult to interpret accurately </li></ul><ul><li>Facial expressions, eye contact, body posture and motions, positioning with in groups, tone of voice. </li></ul>
  13. 13. Types of Non-verbal communication :- <ul><li>Kinesics </li></ul><ul><li>Facial expression </li></ul><ul><li>Posture </li></ul><ul><li>Gesture </li></ul><ul><li>Oculesics </li></ul><ul><li>Haptics </li></ul><ul><li>Proxemics </li></ul><ul><li>Personal appearance </li></ul>
  14. 14. Communication flow in an organization. <ul><li>Downward </li></ul><ul><li>Upward </li></ul><ul><li>Horizontal flow. </li></ul><ul><li>Crosswise. </li></ul><ul><li>Diagonal flow. </li></ul>
  15. 15. Communication flow in an organization. HORIZONTAL U P W A R D D O W N W A R D D I A G O N A L
  16. 16. DOWNWARD COMMUNICATION. <ul><ul><li>Flows from people at higher levels to those at lower levels in the organizational hierarchy. </li></ul></ul>
  17. 17. UPWORD COMMUNICATION <ul><li>Travels from subordinates to superiors and continues up the organizational hierarchy. </li></ul>
  18. 18. CROSS COMMUNICATION <ul><li>Horizontal flow. </li></ul><ul><li>Horizontal flow of information is among people on the same or similar organizational level. </li></ul><ul><li>Diagonal flow. </li></ul><ul><li>diagonal flow of information is among persons at different levels who have no direct reporting relationship with one another. </li></ul>
  19. 19. Electronic media in communication <ul><li>Increasing usage of electronic media in organization </li></ul>
  20. 20. Telecommunication <ul><li>Widely used media for communication </li></ul><ul><li>Used in variety of ways in different organization </li></ul><ul><li>Importance of telecommunication </li></ul>
  21. 21. cons <ul><li>Poor coverage </li></ul><ul><li>Issues of trust </li></ul>
  22. 22. Teleconferencing <ul><li>It is a group of people interacting with each other by means of audio and video media with moving or still pictures. </li></ul><ul><li>Used in hold meetings among managers </li></ul><ul><li>Able to see each others expressions and visual display. </li></ul>
  23. 23. Pros and cons <ul><li>Pros </li></ul><ul><ul><ul><li>time saving </li></ul></ul></ul><ul><ul><ul><li>Save money </li></ul></ul></ul><ul><ul><ul><li>Easy communication </li></ul></ul></ul><ul><li>Cons </li></ul><ul><ul><ul><li>Distraction </li></ul></ul></ul><ul><ul><ul><li>Poor substitute </li></ul></ul></ul>
  24. 24. Use of computer for information handling and networking <ul><li>Replace traditional communication channel. </li></ul><ul><li>Can obtain, analyze, organize data timely and inexpensively. </li></ul><ul><li>Instant messaging </li></ul><ul><li>Shows whether a person is connected to the internet; if connected message can be exchanged instantly. </li></ul><ul><li>Internet access providers provide systems which can sent mails with high speed and low cost. </li></ul><ul><li>Scenario had changed. </li></ul>
  25. 25. Barriers to Effective Communication
  26. 26. COMMUNICATION PROCESS R E C E I V E R S E N D E R ENCODING (CREATION OF IDEA) DECODING (UNDERSTANDING) FEEDBACK ( RESPONSE) MEDIUM TRANMISSION PROCESS RECEIVER THOUGHT
  27. 27. Communication process
  28. 28. <ul><li>Miscommunication takes place when the message received is not the same as the sent . </li></ul><ul><li>The causes for miscommunication are many…. </li></ul>
  29. 29. <ul><li>Barrier can exist, </li></ul><ul><li>In the sender </li></ul><ul><li>In the transmission of the message </li></ul><ul><li>In the receiver </li></ul><ul><li>Or in the feedback . </li></ul>
  30. 30. <ul><li>Failure to communicate </li></ul><ul><li>Badly expressed messages </li></ul><ul><li>Faulty translations </li></ul><ul><li>Loss by transmission - ( mutilation occurs) </li></ul><ul><li>Unclarified assumptions </li></ul><ul><li>Tendency to evaluate </li></ul><ul><li>Emotions </li></ul><ul><li>Perceptual Barriers </li></ul>BARRIERS OF COMMUNICATION
  31. 31. <ul><li>9) Distrust of communication 10) Semantic and language barriers 11) Insufficient period for adjustment to change </li></ul><ul><li>12) Poor delegation and authority 13) technical barriers 14) Preoccupation of Supervisors/ Managers 15) non-verbal obstructions 16) Inattention [poor listening] </li></ul>Contd..
  32. 32. <ul><li>17) Selective perception. </li></ul><ul><li>18) Difference between the status and power of the sender and the receiver. </li></ul><ul><li>19) Lack of planning. </li></ul><ul><li>20) Information overload. </li></ul>Contd..
  33. 33. 21) Physical distractions <ul><li>Bad connections </li></ul><ul><li>Poor acoustic </li></ul><ul><li>Receiver’s health </li></ul><ul><li>( hearing or visual impairments or even a headache can interfere the reception of a message ,these annoyances do not generally block communication entirely but they do reduce the receivers concentration by distracting their attention.) </li></ul>Contd..
  34. 34. TIPS FOR IMPROVING WRITTEN COMMUNICATION
  35. 35. <ul><li>Use simple words and phrases </li></ul><ul><li>Use short and familiar words </li></ul><ul><li>Use personal pronouns. </li></ul><ul><li>Give illustrations and examples; use charts. </li></ul><ul><li>Use short sentences and paragraphs. </li></ul><ul><li>Use active verbs. </li></ul><ul><li>Avoid unnecessary words. </li></ul><ul><li>Select appropriate style of writing. </li></ul>
  36. 36. TIPS FOR IMPROVING ORAL COMMUNICATION. <ul><li>Try to inspire, to lead, and to communicate a vision. </li></ul><ul><li>Give examples or tell a story. </li></ul><ul><li>Pause-do not rush. </li></ul><ul><li>Use visual aids. </li></ul><ul><li>Communicate with confidence </li></ul><ul><li>Create trust. </li></ul><ul><li>Use colorful , specific language. </li></ul>
  37. 37. Guidelines for improving communication. <ul><li>Clarify the purpose of message </li></ul><ul><li>Use intelligible encoding. </li></ul><ul><li>Consult others view. </li></ul><ul><li>Consider receivers needs </li></ul><ul><li>Use appropriate tone and language and ensure credibility. </li></ul><ul><li>Get feedback </li></ul><ul><li>Consider receivers emotions and motivations. </li></ul><ul><li>Listen. </li></ul>
  38. 38. Presented by, <ul><li>Arun.VI </li></ul>

×