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Emerging Skills for L&D to Enable the Future of Work

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Presented at DevLearn 2018, this preso examines key themes in the Future of Work, what it means for learning and augmentation, the key activities for L&D in that context and emerging skills as a result. Along the way, there are a few detours including mammoths, centaurs to kitchen sinks...

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Emerging Skills for L&D to Enable the Future of Work

  1. 1. FUTURE OF WORK FUTURE OF LEARNING & PERFORMANCE L&D STRATEGIES EMERGING SKILLS FOR L&D IN THIS SESSION “Sometimes questions are more important than answers.” -- Nancy Willard, Poet
  2. 2. FUTURE OF WORK
  3. 3. WELCOME TO THE FOURTH INDUSTRIAL REVOLUTION World Economic Forum, Fourth Industrial Revolution
  4. 4. My father had one job in his lifetime,
 I will have six jobs in my lifetime, and
 my children will have six jobs at the same time. -- Robin Chase, Author of Peers Inc. In the new world, it is not the big fish which eats the small fish, it’s the fast fish which eats the slow fish. -- Klaus Schwab, Exec. Chairperson World Economic Forum AN ERA OF ACCELERATED CHANGE
  5. 5. The rise of digital and pervasive data The rise of personalised customer experience Refocus on human connection & underlying needs The rise of agility and drive to innovate, reinvent & disrupt KEY TRENDS IN THE FUTURE OF WORK
  6. 6. Avoid the hype. No scare tactics. Focus on the obvious, essential,
 underlying question. The question that cuts to the heart of our purpose as L&D professionals… A RESPONSIBLE AND BALANCED RESPONSE
  7. 7. HOW WILL WE SURVIVE THE ROBOT APOCALYPSE !!!! MIT - Every Study We Could Find on What Automation will do to Jobs
  8. 8. How might we support people and organizations to thrive in an era of digital disruption and accelerated change? IN OTHER WORDS
  9. 9. FUTURE OF
 LEARNING & PERFORMANCE
  10. 10. Two big questions that shed light on the nature of work, performance and learning into the future. UNDERSTANDING WORK YESTERDAY, TODAY AND TOMORROW
  11. 11. TWO BIG QUESTIONS How did our ancestors hunt mammoths? How do humans win at chess in an age of AI & computers?
  12. 12. THE MAMMOTH IN THE ROOM cr: Mammut/Wikimedia Commons Collective, co-ordinated effort The ‘discovery’ of spears The rise of ‘dog-human predators’
  13. 13. HOW DID OUR ANCESTORS HUNT MAMMOTHS? In teams, 
 with tools, 
 using systems
  14. 14. FAST FORWARD TO 1997, NEW YORK… cr: rarehistoricalphotos.com/kasparov-deep-blue-1997/ This guy lost a chess series
  15. 15. FROM AI DOMINANCE TO CENTAURS Deep Blue beat Kasparov as a sign of things to come. In 2005, a ‘freestyle’ chess tournament saw the rise of human-computer teams. Such combinations were superior to computers alone and generally did not involve the best computers or grandmasters.
  16. 16. THE RISE OF CENTAURS “We had really good methodology for when to use the computer and when to use our human judgement, that elevated our advantage,” — Stephen Crampton Part of the winning 2005 Freestyle team “Weak human + machine + better process was superior to a strong computer + machine + inferior process.” — Gary Kasparov Deep Thinking by Gary Kasparov.
  17. 17. HOW DO HUMANS WIN AT CHESS IN AN AGE OF COMPUTERS? In teams, 
 with tools, 
 using systems
  18. 18. PERFORMANCE SUPPORT/ AUGMENTATION ISN’T NEW…
  19. 19. BUT THE TOOLS ARE CHANGING - AND AUGMENTING US IN NEW WAYS
  20. 20. AUGMENTED WORKERS – KEY ELEMENTS
  21. 21. Start with low tech habits. Consider your own tech ecosystem and how it connects you with people. AUGMENT YOURSELF PUBLIC PERSONAL AT WORK mental models & templates collecting and tagging contentcollaborative
 work organising & prioritising networking, wol & exploration content, courses & ideas spaced
 recall app
  22. 22. BEYOND AUGMENTING - WHAT DO WE DEVELOP AND LEARN? How do we add value to our half of the centaur?
  23. 23. COMPLEMENT, DON’T COMPETE Information recording & recall. Algorithms & calculations. Rule based problem solving. Rote, repetitive tasks. Physically demanding work.
  24. 24. SURVIVAL SKILLS FOR THE ROBOT APOCALYPSE (Play to your strengths – being human!) From Learn2LearnApp.com
  25. 25. How would that free you up to be uniquely human and add value to your work? What new mindsets, skills and knowledge do you need to make the most of this new opportunity? AUGMENTING WITH TECHNOLOGY & SYSTEMS – 3 BIG QUESTIONS What part of your job do you actually want
 to be automated / augmented?
  26. 26. AUGMENTED WORKER - JUST HALF THE PICTURE
  27. 27. AUGMENTED AND DEVELOPING WORKER – HIGH TECH & VERY HUMAN
  28. 28. Growth mindset – Carol Dweck. Curiosity. Optimism through ambiguity. Metacognition: the first step to shifting your ‘inner voice’ is bringing awareness to it. MINDSET Mindset by Carol Dweck From Learn2LearnApp.com
  29. 29. Gladwell’s 10,000 hours. Ericsson: Deliberate Practice. DEVELOPING SOFT & COMPLEX SKILLS
  30. 30. Deliberate practice is focused, conscious action with feedback to improve. Pattern recognition from experience, observation & stories (with reflection). Supported stretch projects to challenge and expand. DEVELOPING SOFT & COMPLEX SKILLS By Arun, adapted from the work of Anders Ericsson Peak by Anders Ericsson
  31. 31. Broad definition: Mental models are assumptions, generalisations, or concepts that allow us to quickly interpret our surroundings and take action. They are short cuts and cognitive tools that we use to understand and act. DEVELOPING HIGHER ORDER THINKING & PROBLEM SOLVING
  32. 32. Learn less facts. Learn more mental models. Construct a ‘latticework of mental models’
 (Charles Munger) = expanded cognitive toolkit. Criteria - Does it help shed light on myself and inform my action? - Does it help me predict and engage with the world? DEVELOPING HIGHER ORDER THINKING & PROBLEM SOLVING Charlie’s Almanac. Also Farnam Street Blog. And of course Learn2LearnApp.com
  33. 33. L&D STRATEGIES
  34. 34. THE SHIFT - HINT, IT’S NOT ABOUT REPACKAGING CONTENT! Our challenge is to augment, extend and support people in their workflow so that they can achieve more - faster & easier. The skills that matter are human - soft skills & higher order thinking People will more and more be required to adapt, reinvent and adopt new approaches on the job.
  35. 35. DESIGNING EXPERIENCES, CAMPAIGNS & SUPPORT FOR WORKFLOW PERFORMANCE
  36. 36. FOCUS ON WORKFLOW PERFORMANCE - AN ECOSYSTEM APPROACH Develop Learning Agility Identify Challenges
 & Opportunities Connect Curate & (Co)Design Nudge Measure & Analyse Understand, Leverage,
 Improve & Influence Challenge Extend experience,
 deepen learning
  37. 37. OR A STRUCTURED LEARNING EXPERIENCES - SCAFFOLDING THE WORKFLOW WITH A BLEND
  38. 38. L&D SKILLS
  39. 39. FUTURE-PROOFING SKILLS FOR L&D LPI Capability Map
  40. 40. L&D SKILLS - 
 PERFORMANCE CONSULTING & DESIGN THINKING
  41. 41. A simple process I created influenced by: • Design thinking, particularly use of empathy & personas
 (see Ideo, dschool) • Cathy Moore’s Action Mapping
 (see Map It) • Nigel Harrison’s Performance Consulting
 (see How to be a True Business Partner) PERFORMANCE GAP ANALYSIS
  42. 42. PERFORMANCE GAP ANALYSIS PROCESS 1. Invite stakeholder 2. Define performance goals 3. Identify who’s involved 4. Generate personas 5. Identify desired behavioral change 6. Identify required levers for change (KSME) 7. Identify tech, systems & habits (Augmentation) 8. Generate performance solutions
  43. 43. PERFORMANCE PYRAMID
  44. 44. DESIGN THINKING – START WITH THE KITCHEN SINK
  45. 45. DESIGN THINKING For me design thinking is Starting with empathy Designing collaboratively And failing fast To co-create end-to-end experiences Ideo. Dschool. And ‘Design Thinking for Learning Innovation’ by Arun Pradhan From Learn2LearnApp.com
  46. 46. L&D SKILLS - EVIDENCE-BASED BEHAVIOURAL CHANGE & LEARNING STRATEGIES
  47. 47. LEARNING FOR A CHANGE From Learn2LearnApp.com
  48. 48. Learning Theory e.g. Deliberate Practice, Spaced Retrieval, Interleaved Study. Cognitive Psychology e.g. Bjorks New Theory of Disuse, Dual Coding Theory, The Zeigarnik Effect Behavioural Science e.g. System 1/2 Thinking, Unconscious Bias, Social proof, Hyperbolic Discounting, Cognitive Dissonance, Dunning Kruger Effect, Anchor Effect, Stability Bias. Performance Studies eg. Google on High Performing Teams, CEB on Connector Managers SOME OF MY FAVOURITES Books by: Julie Dirksen, Clark Quinn, Daniel Kahneman, Peter Brown (more in L2L)
  49. 49. L&D SKILLS - ENABLING & CHAMPIONING LEARNING AGILITY
  50. 50. A CONSCIOUS AND CONTINUOUS PROCESS Continuous Learning Cycle - from Learn2Learn Learning Solutions - Learning Agility Series by Arun Pradhan
  51. 51. CAMPAIGN Learn2Learn. Also the #BeMore campaign by Citi Bank
  52. 52. L&D SKILLS - TEAM / SOCIAL COLLABORATION & FACILITATION
  53. 53. DEVELOPING ‘KNOW WHO’ - Teams as the new courses - Supporting cross-functional, agile teams - Prioritising psychological safety (see Google research) - Facilitating coaches as connectors - Connecting and supporting mentors - Championing ‘narrate your work’ or ‘working out loud’ Books by Amy Edmondson, Jane Bozarth and John Stepper
  54. 54. L&D SKILLS - TECH & SYSTEM DESIGN
  55. 55. - Define Value: customer outcomes = performance outcomes - Identify value stream: Identify waste and opportunities - Create flow: design, augment, simplify and improve processes - Decentralise and empower teams - Continual improvement embedded in process - Maximise human vs machine combination USE LEAN PRINCIPLES & MINDSETS
  56. 56. - What tech platforms are used for workflow? - Collaborative platforms, KMS, CMS, Business Systems, CRMs etc - Opportunities for alignment to performance outcomes (e.g. access data) - Opportunities to integrate learning/ performance support resources - Immature digital infrastructure? Digital strategy is part of the basics START WITH EXISTING TECH, BEFORE LEARNING TECH
  57. 57. DATA ANALYTICS & INSIGHTS
  58. 58. WHAT WE MEASURE by arun > arunpradhan.com
  59. 59. LEVELS OF LEARNING DATA Level 0. ASPIRATIONAL Developing a data mindset Level 1. SCORM PLUS Tracking elearning with greater data points Level 2. LEARNING ECOSYSTEM Tracking holistic learning Level 3. LEARNING & PERFORMANCE ECOSYSTEM Tracking relationships between learning & performance
  60. 60. MAGIC DASHBOARD - WHAT DATA IMPACTS DECISIONS/ PERFORMANCE?
  61. 61. TAKEAWAYS
  62. 62. FUTURE-PROOFING STRATEGIES SKILLS FOR L&D TO MAKE IT HAPPEN
  63. 63. arunaway arunzpradhan arunpradhan.com learn2learnapp.com Learning agility and innovation for enterprise Connect: Book a demo:

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