Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

2014 Continuous Improvement Forum Slides

1,263 views

Published on

September 2014, JumpShift invited me to speak at the 2014 Continuous Improvement Forum in Auckland . I shared my insights on designing corporate training of Continuous Improvement Tools.

The presentation that I gave has a simple-yet-powerful approach to the development of training around Continuous Improvement Tools -and any type of training for that matter.

Published in: Education
  • If you’re looking for a great essay service then you should check out ⇒ www.HelpWriting.net ⇐. A friend of mine asked them to write a whole dissertation for him and he said it turned out great! Afterwards I also ordered an essay from them and I was very happy with the work I got too.
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • Be the first to like this

2014 Continuous Improvement Forum Slides

  1. 1. Arturo Pelayo Disruptive Innovation Consultant @mexiwi
  2. 2. 1. I am not representing ASB. 2. Information provided is for educational purposes only. 3.The terminology shared can be easily found online.
  3. 3. We will cover how we used a user-centered design process to save a significant amount of money in providing the workforce with basic knowledge of Continuous Improvement tools.
  4. 4. Attributes from our Voice Of Customer in Designing the program: Short bursts of attention. No binge learning. Easy recall. Build a behavior.
  5. 5. moments of learning need acquisition of knowledge (training) learn for the first time (new) expand upon what was learned (more) remember or act upon what was learned (apply) solve problems or fix things that break (solve) application of knowledge (performance support)
  6. 6. I know my customer GOALS I know how to I know how I contribute I know my process & value streams implement solutions
  7. 7. (I) Understanding the Customer training program structure (III) Learning & Applying Continuous Improvement Tools (IV) Building Habits (II) Defining Value Stream
  8. 8. Process PDCA 5S’s Proofing 5Why’s briefs SOPs Map V/NVA 8 wastes SIPOC VOC CTQ VMBs training program structure Habits Customer Value Stream C.I. Tools
  9. 9. Arturo Pelayo Disruptive Innovation Consultant @mexiwi +64 022-303-1593 arturopelayo.com

×