SlideShare a Scribd company logo
1 of 9
Download to read offline
Arturo Pelayo 
Disruptive Innovation 
Consultant 
@mexiwi
1. I am not representing ASB. 
2. Information provided is for 
educational purposes only. 
3.The terminology shared can be 
easily found online.
We will cover how we used 
a user-centered design process 
to save a significant amount of 
money in providing the workforce 
with basic knowledge of 
Continuous Improvement tools.
Attributes from our 
Voice Of Customer 
in Designing the program: 
Short bursts of attention. 
No binge learning. 
Easy recall. 
Build a behavior.
moments 
of learning 
need 
acquisition 
of knowledge 
(training) 
learn 
for the 
first time 
(new) expand 
upon what 
was learned 
(more) 
remember or 
act upon what 
was learned 
(apply) 
solve problems 
or fix things that 
break 
(solve) 
application 
of knowledge 
(performance 
support)
I know my customer 
GOALS 
I know how to 
I know how 
I contribute 
I know my 
process 
& value 
streams 
implement solutions
(I) Understanding 
the Customer 
training 
program 
structure 
(III) 
Learning & Applying 
Continuous Improvement 
Tools 
(IV) 
Building 
Habits 
(II) 
Defining 
Value 
Stream
Process 
PDCA 
5S’s 
Proofing 
5Why’s 
briefs 
SOPs 
Map 
V/NVA 
8 
wastes 
SIPOC 
VOC CTQ 
VMBs 
training 
program 
structure 
Habits 
Customer 
Value 
Stream 
C.I. Tools
Arturo Pelayo 
Disruptive Innovation 
Consultant 
@mexiwi 
+64 022-303-1593 
arturopelayo.com

More Related Content

What's hot

What's hot (20)

Content Strategy for Everything
Content Strategy for EverythingContent Strategy for Everything
Content Strategy for Everything
 
5 low cost marketing strategies
5 low cost marketing strategies5 low cost marketing strategies
5 low cost marketing strategies
 
Content Curation Scorecard for Content Marketing Success
Content Curation Scorecard for Content Marketing SuccessContent Curation Scorecard for Content Marketing Success
Content Curation Scorecard for Content Marketing Success
 
Become a Content Marketing Productivity Master: 21 Tips from the #CMWorld Com...
Become a Content Marketing Productivity Master: 21 Tips from the #CMWorld Com...Become a Content Marketing Productivity Master: 21 Tips from the #CMWorld Com...
Become a Content Marketing Productivity Master: 21 Tips from the #CMWorld Com...
 
Design, Promote, Repeat: How Long-Term Marketing Strategies Lead to Success
Design, Promote, Repeat: How Long-Term Marketing Strategies Lead to SuccessDesign, Promote, Repeat: How Long-Term Marketing Strategies Lead to Success
Design, Promote, Repeat: How Long-Term Marketing Strategies Lead to Success
 
2014 Marketing Planning Guide
2014 Marketing Planning Guide2014 Marketing Planning Guide
2014 Marketing Planning Guide
 
How to build your content strategy - 2021 update
How to build your content strategy -  2021 updateHow to build your content strategy -  2021 update
How to build your content strategy - 2021 update
 
Does Your Content Work for People? Essentials for Evaluating Your Client's Co...
Does Your Content Work for People? Essentials for Evaluating Your Client's Co...Does Your Content Work for People? Essentials for Evaluating Your Client's Co...
Does Your Content Work for People? Essentials for Evaluating Your Client's Co...
 
How To Create Content People Want
How To Create Content People WantHow To Create Content People Want
How To Create Content People Want
 
Black and yellow modern social media marketing trends presentation
Black and yellow modern social media marketing trends presentationBlack and yellow modern social media marketing trends presentation
Black and yellow modern social media marketing trends presentation
 
Bruce Lee Guide to Strategic Content (Remix)
Bruce Lee Guide to Strategic Content (Remix)Bruce Lee Guide to Strategic Content (Remix)
Bruce Lee Guide to Strategic Content (Remix)
 
Content Strategy is Not Content Marketing
Content Strategy is Not Content MarketingContent Strategy is Not Content Marketing
Content Strategy is Not Content Marketing
 
How to Build a B2B Distribution Strategy
How to Build a B2B Distribution StrategyHow to Build a B2B Distribution Strategy
How to Build a B2B Distribution Strategy
 
Web Content Strategy - How to Plan for, Create and Publish Online Content for...
Web Content Strategy - How to Plan for, Create and Publish Online Content for...Web Content Strategy - How to Plan for, Create and Publish Online Content for...
Web Content Strategy - How to Plan for, Create and Publish Online Content for...
 
From media relations to influencer relations
From media relations to influencer relationsFrom media relations to influencer relations
From media relations to influencer relations
 
A Crash Course in Content Strategy
A Crash Course in Content StrategyA Crash Course in Content Strategy
A Crash Course in Content Strategy
 
Developing a Cohesive Brand Voice
Developing a Cohesive Brand VoiceDeveloping a Cohesive Brand Voice
Developing a Cohesive Brand Voice
 
Hybrid marketing
Hybrid marketingHybrid marketing
Hybrid marketing
 
Own The Room Intro
Own The Room IntroOwn The Room Intro
Own The Room Intro
 
The Power Of Instagram As A Business Marketing Tool
The Power Of Instagram As A Business Marketing ToolThe Power Of Instagram As A Business Marketing Tool
The Power Of Instagram As A Business Marketing Tool
 

Similar to 2014 Continuous Improvement Forum Slides

Week 6 Class Assessment Implementation Plan for an HRD Learning Int.pdf
Week 6 Class Assessment Implementation Plan for an HRD Learning Int.pdfWeek 6 Class Assessment Implementation Plan for an HRD Learning Int.pdf
Week 6 Class Assessment Implementation Plan for an HRD Learning Int.pdf
sales223546
 
Please provide responses for the following questionsWeek 5 Conten.pdf
Please provide responses for the following questionsWeek 5 Conten.pdfPlease provide responses for the following questionsWeek 5 Conten.pdf
Please provide responses for the following questionsWeek 5 Conten.pdf
rmwaterlife
 
The Training Process
The Training ProcessThe Training Process
The Training Process
simply_coool
 
Running Head TRAINING AND DEVELOPMENT PROPOSALTRAINING AND DE.docx
Running Head TRAINING AND DEVELOPMENT PROPOSALTRAINING AND DE.docxRunning Head TRAINING AND DEVELOPMENT PROPOSALTRAINING AND DE.docx
Running Head TRAINING AND DEVELOPMENT PROPOSALTRAINING AND DE.docx
agnesdcarey33086
 
Total Customer Experience Idea (HRM535)
Total Customer Experience Idea (HRM535)Total Customer Experience Idea (HRM535)
Total Customer Experience Idea (HRM535)
Document Doctors, LLC
 
Performance Improvement Vs. Training
Performance Improvement Vs. TrainingPerformance Improvement Vs. Training
Performance Improvement Vs. Training
Ibrahim M. Morsy
 

Similar to 2014 Continuous Improvement Forum Slides (20)

prof.sidra HRM 7th Lecture.pptx
prof.sidra HRM 7th Lecture.pptxprof.sidra HRM 7th Lecture.pptx
prof.sidra HRM 7th Lecture.pptx
 
Week 6 Class Assessment Implementation Plan for an HRD Learning Int.pdf
Week 6 Class Assessment Implementation Plan for an HRD Learning Int.pdfWeek 6 Class Assessment Implementation Plan for an HRD Learning Int.pdf
Week 6 Class Assessment Implementation Plan for an HRD Learning Int.pdf
 
Please provide responses for the following questionsWeek 5 Conten.pdf
Please provide responses for the following questionsWeek 5 Conten.pdfPlease provide responses for the following questionsWeek 5 Conten.pdf
Please provide responses for the following questionsWeek 5 Conten.pdf
 
7 Step Guide to Developing Online Product Training
7 Step Guide to Developing Online Product Training7 Step Guide to Developing Online Product Training
7 Step Guide to Developing Online Product Training
 
Training material development guide
Training material development guideTraining material development guide
Training material development guide
 
Conduct / facilitate user training
Conduct / facilitate user trainingConduct / facilitate user training
Conduct / facilitate user training
 
Job Training Methods and Process
Job Training Methods and ProcessJob Training Methods and Process
Job Training Methods and Process
 
499401856-LO1-Plan-ICT-Training-System.pdf
499401856-LO1-Plan-ICT-Training-System.pdf499401856-LO1-Plan-ICT-Training-System.pdf
499401856-LO1-Plan-ICT-Training-System.pdf
 
ADDIE model by alaa youssef
ADDIE model by alaa youssefADDIE model by alaa youssef
ADDIE model by alaa youssef
 
The Training Process
The Training ProcessThe Training Process
The Training Process
 
TNA
TNATNA
TNA
 
Common factors for managing successful change leeds jan 2016
Common factors for managing successful change   leeds jan 2016 Common factors for managing successful change   leeds jan 2016
Common factors for managing successful change leeds jan 2016
 
HRM.pptx
 HRM.pptx HRM.pptx
HRM.pptx
 
Pbm ppt
Pbm pptPbm ppt
Pbm ppt
 
Nycrin I-Corps course syllabus Sept 2014
Nycrin I-Corps course syllabus Sept 2014Nycrin I-Corps course syllabus Sept 2014
Nycrin I-Corps course syllabus Sept 2014
 
Chapter 1 - Training in Organizations
Chapter 1 - Training in OrganizationsChapter 1 - Training in Organizations
Chapter 1 - Training in Organizations
 
Running Head TRAINING AND DEVELOPMENT PROPOSALTRAINING AND DE.docx
Running Head TRAINING AND DEVELOPMENT PROPOSALTRAINING AND DE.docxRunning Head TRAINING AND DEVELOPMENT PROPOSALTRAINING AND DE.docx
Running Head TRAINING AND DEVELOPMENT PROPOSALTRAINING AND DE.docx
 
Training & development orientation
Training & development orientationTraining & development orientation
Training & development orientation
 
Total Customer Experience Idea (HRM535)
Total Customer Experience Idea (HRM535)Total Customer Experience Idea (HRM535)
Total Customer Experience Idea (HRM535)
 
Performance Improvement Vs. Training
Performance Improvement Vs. TrainingPerformance Improvement Vs. Training
Performance Improvement Vs. Training
 

More from Arturo Pelayo

More from Arturo Pelayo (20)

Creation, Creativity & Crowdfunding | BLAT FORUM 30 MAY 2019
Creation, Creativity & Crowdfunding | BLAT FORUM 30 MAY 2019Creation, Creativity & Crowdfunding | BLAT FORUM 30 MAY 2019
Creation, Creativity & Crowdfunding | BLAT FORUM 30 MAY 2019
 
The Age of Smiths (As presented to audience)
The Age of Smiths (As presented to audience)The Age of Smiths (As presented to audience)
The Age of Smiths (As presented to audience)
 
The Age of Smiths
The Age of SmithsThe Age of Smiths
The Age of Smiths
 
Rewriting The Code Of Life - RNZCGP 2018 AGM AKL
Rewriting The Code Of Life - RNZCGP 2018 AGM AKL Rewriting The Code Of Life - RNZCGP 2018 AGM AKL
Rewriting The Code Of Life - RNZCGP 2018 AGM AKL
 
Care 2027: Be The Ocean, Not the Wave | Digital Summit 2017 Opening Keynote
Care 2027: Be The Ocean, Not the Wave | Digital Summit 2017 Opening KeynoteCare 2027: Be The Ocean, Not the Wave | Digital Summit 2017 Opening Keynote
Care 2027: Be The Ocean, Not the Wave | Digital Summit 2017 Opening Keynote
 
The Shape Of Things To Come | Autodesk2020
The Shape Of Things To Come | Autodesk2020The Shape Of Things To Come | Autodesk2020
The Shape Of Things To Come | Autodesk2020
 
The Rising Billions - Final Audience Slides
The Rising Billions -  Final Audience Slides The Rising Billions -  Final Audience Slides
The Rising Billions - Final Audience Slides
 
The Rising Billions - Complete Deck
The Rising Billions - Complete Deck The Rising Billions - Complete Deck
The Rising Billions - Complete Deck
 
Work Samples - ASB Digital Savvy Workforce (2013)
Work Samples - ASB Digital Savvy Workforce (2013)Work Samples - ASB Digital Savvy Workforce (2013)
Work Samples - ASB Digital Savvy Workforce (2013)
 
Instructional Design Work Sample - WorkSmart Essentials (2014)
Instructional Design Work Sample - WorkSmart Essentials (2014)Instructional Design Work Sample - WorkSmart Essentials (2014)
Instructional Design Work Sample - WorkSmart Essentials (2014)
 
OHSU - Cultural Competencies Foundation Course (2008)
OHSU - Cultural Competencies Foundation Course (2008)OHSU - Cultural Competencies Foundation Course (2008)
OHSU - Cultural Competencies Foundation Course (2008)
 
Teaching Astronomy to blind youth - Tactile Astronomy - a case study.
Teaching Astronomy to blind youth - Tactile Astronomy - a case study.Teaching Astronomy to blind youth - Tactile Astronomy - a case study.
Teaching Astronomy to blind youth - Tactile Astronomy - a case study.
 
El Futuro Del Trabajo Y El Trabajo Del Futuro
El Futuro Del Trabajo Y El Trabajo Del FuturoEl Futuro Del Trabajo Y El Trabajo Del Futuro
El Futuro Del Trabajo Y El Trabajo Del Futuro
 
The New Zealand Roadless Economy
The New Zealand Roadless EconomyThe New Zealand Roadless Economy
The New Zealand Roadless Economy
 
It's time to redesign Design
It's time to redesign Design It's time to redesign Design
It's time to redesign Design
 
The Future Of The Future | IPENZ 2016
The Future Of The Future | IPENZ 2016The Future Of The Future | IPENZ 2016
The Future Of The Future | IPENZ 2016
 
The Future Of Work & The Work Of The Future
The Future Of Work & The Work Of The FutureThe Future Of Work & The Work Of The Future
The Future Of Work & The Work Of The Future
 
Digital Disruption & The Future of Work
Digital Disruption & The Future of WorkDigital Disruption & The Future of Work
Digital Disruption & The Future of Work
 
Disruptive Innovation & The Roadless Economy in New Zealand
Disruptive Innovation & The Roadless Economy in New ZealandDisruptive Innovation & The Roadless Economy in New Zealand
Disruptive Innovation & The Roadless Economy in New Zealand
 
Taking Instructional Design To Infinity & Beyond!
Taking Instructional Design To Infinity & Beyond!Taking Instructional Design To Infinity & Beyond!
Taking Instructional Design To Infinity & Beyond!
 

Recently uploaded

MSc Ag Genetics & Plant Breeding: Insights from Previous Year JNKVV Entrance ...
MSc Ag Genetics & Plant Breeding: Insights from Previous Year JNKVV Entrance ...MSc Ag Genetics & Plant Breeding: Insights from Previous Year JNKVV Entrance ...
MSc Ag Genetics & Plant Breeding: Insights from Previous Year JNKVV Entrance ...
Krashi Coaching
 
Poster_density_driven_with_fracture_MLMC.pdf
Poster_density_driven_with_fracture_MLMC.pdfPoster_density_driven_with_fracture_MLMC.pdf
Poster_density_driven_with_fracture_MLMC.pdf
Alexander Litvinenko
 
The basics of sentences session 4pptx.pptx
The basics of sentences session 4pptx.pptxThe basics of sentences session 4pptx.pptx
The basics of sentences session 4pptx.pptx
heathfieldcps1
 

Recently uploaded (20)

Championnat de France de Tennis de table/
Championnat de France de Tennis de table/Championnat de France de Tennis de table/
Championnat de France de Tennis de table/
 
MSc Ag Genetics & Plant Breeding: Insights from Previous Year JNKVV Entrance ...
MSc Ag Genetics & Plant Breeding: Insights from Previous Year JNKVV Entrance ...MSc Ag Genetics & Plant Breeding: Insights from Previous Year JNKVV Entrance ...
MSc Ag Genetics & Plant Breeding: Insights from Previous Year JNKVV Entrance ...
 
Removal Strategy _ FEFO _ Working with Perishable Products in Odoo 17
Removal Strategy _ FEFO _ Working with Perishable Products in Odoo 17Removal Strategy _ FEFO _ Working with Perishable Products in Odoo 17
Removal Strategy _ FEFO _ Working with Perishable Products in Odoo 17
 
Exploring Gemini AI and Integration with MuleSoft | MuleSoft Mysore Meetup #45
Exploring Gemini AI and Integration with MuleSoft | MuleSoft Mysore Meetup #45Exploring Gemini AI and Integration with MuleSoft | MuleSoft Mysore Meetup #45
Exploring Gemini AI and Integration with MuleSoft | MuleSoft Mysore Meetup #45
 
philosophy and it's principles based on the life
philosophy and it's principles based on the lifephilosophy and it's principles based on the life
philosophy and it's principles based on the life
 
Mattingly "AI and Prompt Design: LLMs with Text Classification and Open Source"
Mattingly "AI and Prompt Design: LLMs with Text Classification and Open Source"Mattingly "AI and Prompt Design: LLMs with Text Classification and Open Source"
Mattingly "AI and Prompt Design: LLMs with Text Classification and Open Source"
 
Graduate Outcomes Presentation Slides - English (v3).pptx
Graduate Outcomes Presentation Slides - English (v3).pptxGraduate Outcomes Presentation Slides - English (v3).pptx
Graduate Outcomes Presentation Slides - English (v3).pptx
 
Benefits and Challenges of OER by Shweta Babel.pptx
Benefits and Challenges of OER by Shweta Babel.pptxBenefits and Challenges of OER by Shweta Babel.pptx
Benefits and Challenges of OER by Shweta Babel.pptx
 
UChicago CMSC 23320 - The Best Commit Messages of 2024
UChicago CMSC 23320 - The Best Commit Messages of 2024UChicago CMSC 23320 - The Best Commit Messages of 2024
UChicago CMSC 23320 - The Best Commit Messages of 2024
 
Stl Algorithms in C++ jjjjjjjjjjjjjjjjjj
Stl Algorithms in C++ jjjjjjjjjjjjjjjjjjStl Algorithms in C++ jjjjjjjjjjjjjjjjjj
Stl Algorithms in C++ jjjjjjjjjjjjjjjjjj
 
An overview of the various scriptures in Hinduism
An overview of the various scriptures in HinduismAn overview of the various scriptures in Hinduism
An overview of the various scriptures in Hinduism
 
ANTI PARKISON DRUGS.pptx
ANTI         PARKISON          DRUGS.pptxANTI         PARKISON          DRUGS.pptx
ANTI PARKISON DRUGS.pptx
 
Poster_density_driven_with_fracture_MLMC.pdf
Poster_density_driven_with_fracture_MLMC.pdfPoster_density_driven_with_fracture_MLMC.pdf
Poster_density_driven_with_fracture_MLMC.pdf
 
The Liver & Gallbladder (Anatomy & Physiology).pptx
The Liver &  Gallbladder (Anatomy & Physiology).pptxThe Liver &  Gallbladder (Anatomy & Physiology).pptx
The Liver & Gallbladder (Anatomy & Physiology).pptx
 
Capitol Tech Univ Doctoral Presentation -May 2024
Capitol Tech Univ Doctoral Presentation -May 2024Capitol Tech Univ Doctoral Presentation -May 2024
Capitol Tech Univ Doctoral Presentation -May 2024
 
How to Analyse Profit of a Sales Order in Odoo 17
How to Analyse Profit of a Sales Order in Odoo 17How to Analyse Profit of a Sales Order in Odoo 17
How to Analyse Profit of a Sales Order in Odoo 17
 
II BIOSENSOR PRINCIPLE APPLICATIONS AND WORKING II
II BIOSENSOR PRINCIPLE APPLICATIONS AND WORKING IIII BIOSENSOR PRINCIPLE APPLICATIONS AND WORKING II
II BIOSENSOR PRINCIPLE APPLICATIONS AND WORKING II
 
The basics of sentences session 4pptx.pptx
The basics of sentences session 4pptx.pptxThe basics of sentences session 4pptx.pptx
The basics of sentences session 4pptx.pptx
 
Including Mental Health Support in Project Delivery, 14 May.pdf
Including Mental Health Support in Project Delivery, 14 May.pdfIncluding Mental Health Support in Project Delivery, 14 May.pdf
Including Mental Health Support in Project Delivery, 14 May.pdf
 
When Quality Assurance Meets Innovation in Higher Education - Report launch w...
When Quality Assurance Meets Innovation in Higher Education - Report launch w...When Quality Assurance Meets Innovation in Higher Education - Report launch w...
When Quality Assurance Meets Innovation in Higher Education - Report launch w...
 

2014 Continuous Improvement Forum Slides

  • 1. Arturo Pelayo Disruptive Innovation Consultant @mexiwi
  • 2. 1. I am not representing ASB. 2. Information provided is for educational purposes only. 3.The terminology shared can be easily found online.
  • 3. We will cover how we used a user-centered design process to save a significant amount of money in providing the workforce with basic knowledge of Continuous Improvement tools.
  • 4. Attributes from our Voice Of Customer in Designing the program: Short bursts of attention. No binge learning. Easy recall. Build a behavior.
  • 5. moments of learning need acquisition of knowledge (training) learn for the first time (new) expand upon what was learned (more) remember or act upon what was learned (apply) solve problems or fix things that break (solve) application of knowledge (performance support)
  • 6. I know my customer GOALS I know how to I know how I contribute I know my process & value streams implement solutions
  • 7. (I) Understanding the Customer training program structure (III) Learning & Applying Continuous Improvement Tools (IV) Building Habits (II) Defining Value Stream
  • 8. Process PDCA 5S’s Proofing 5Why’s briefs SOPs Map V/NVA 8 wastes SIPOC VOC CTQ VMBs training program structure Habits Customer Value Stream C.I. Tools
  • 9. Arturo Pelayo Disruptive Innovation Consultant @mexiwi +64 022-303-1593 arturopelayo.com