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Ujjivan-­‐Artoo	  Pilot	  Interim	  Results	  |	  	  Jan,	  2011	                                                         ...
Artoo	  wishes	  to	  catalyze	  development	  through	  inclusive	  technology	  and	  empowering	  communica6on.	  We	  ...
artoo slate                              !"#$%&!""#$%&()*                        +%&#&,#-.*/(,012.*3(12*-4-%5-*        !"#...
Device Home Screen. Product has been designed especially keeping in mind the field                             agents educ...
malegam report• ...	  efficiency	  at	  the	  field	  level	  will	  result	  in	  be:er	  service	  to	    borrowers	  and	 ...
pilot• Funded	  by	  Ujjivan	  &	  Lok	  Capital	  FoundaGon• Declared	  Live	  on	  Dec	  1st,	  2010                    ...
Pilot           Fast         AdoptersArun                Shankar       Senior                                   Field     ...
acceptance criterion   Usability   Turn	  Around	  Time                               Pilot                               ...
9
9
9
9
Collections• CollecGons	  Module	  Features  – Auto	  populated	  &	  excepGon	  based	  entry  – Reason	  for	  Default  ...
Collections Module                                                               collections• CollecGons	  Week	  (10-­‐16...
Collections ModuleGroup totals are provided first. Makes process efficient as Group Leaders can be ready with their amount...
Collections ModuleCustomer totals are provided and further individual loans, Preclosure, SD Adjustment                    ...
Collections Module                            collections                                                                 ...
Collections Module                                       Collections                                  ./012"-3#%,345&%67(-...
Collections Module                                                      Collections                                       ...
Collections Module                     Defaulter Report– Customer	  Details:	  ID,	  Name,	  Mobile	  Number	  (if	  any)–...
Customer profiles• Customer	  Profile	  Module	  Features  – Update	  exisGng	  customer	  (nearly	  80%	  of	  fields	      ...
Customer Profile ModuleCustomer Profile. The interface is intuitive and increases productivity of the field agent         ...
Customer Profile Module                                           Customer profiles– 56	  Customer	  Profiles	  were	  creat...
Customer Profile Module                            customer profiles                                         &$()*+,%-,)./+...
Customer Profile Module                     customer profiles                                                              ...
Loan application• Loan	  ApplicaGon	  Module	  Features  – Add/remove	  customers	  from	  the	  LA	  even	  at	  GRT	  st...
Loan Application Module                              loan applications– 8	  Group	  Loan	  ApplicaGons	  (with	  5	  custo...
Loan Application Module                         Loan Application                                                  &(#%)**+...
Loan Application Module                     loan application                                                              ...
Social performance• Exis6ng	  Loans	  (62	  Customers):  – Income	  	  	  	  	  	  	  	  	  	  	  	  	  	  	  	  	  	  	  ...
Social performance   • Repeat	  Loans	  (58	  Customers):	  	                                                        47%  ...
service quality                 • Errors	  pointed	  out	  by	  Branch	  Manager	  during	                     House	  Vis...
New        branch transactions• Branch	  can	  post	  its	  transacGons   – Disbursements   – Bank	  related	  (deposit	  ...
success stories                                                                     New• Capture	  real	  success	  storie...
appendix           32
... and more• 100%	  Reliability	  of	  data.	      – Field	  agents	  can	  perform	  their	  day-­‐to-­‐day	        oper...
artoo slate              34
Core Banking System    Designed to be compatible with a                       In real-time query the CBS to     wide varie...
Contact:                                                             Sameer Segal, Founder & CEO                          ...
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Pilot Interim Results

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Pilot Interim Results

  1. 1. Ujjivan-­‐Artoo  Pilot  Interim  Results  |    Jan,  2011     Based on results collected in Dec, 2010
  2. 2. Artoo  wishes  to  catalyze  development  through  inclusive  technology  and  empowering  communica6on.  We  want  to  do  everything  we  can  to  bring  the  digital  revolu6on  to  those  at  the  bo:om  of  the  pyramid. 2
  3. 3. artoo slate !"#$%&!""#$%&()* +%&#&,#-.*/(,012.*3(12*-4-%5-* !"#$%&#!"#$%&#! !"#$%&(!"#$%&()()*+,%-./0#1!23*(%4$#1!56+7(&4$#!! *$+,-./)0(%12&3./))4%.2)5(6#7$%&() 3
  4. 4. Device Home Screen. Product has been designed especially keeping in mind the field agents education and technology exposure.We  believe  Artoo  Slate  has  the  poten6al  to  help  MFIs  become  more  produc6ve  in  helping  their  customers  rise  out  of  poverty. 4
  5. 5. malegam report• ...  efficiency  at  the  field  level  will  result  in  be:er  service  to   borrowers  and  greater  protec6on  from  abuse,  efficiency  in   the  back  office  can  result  in  a  greater  saving  in  costs  ...• Informa6on  Technology  is  a  powerful  tool  in  building   opera6ng  systems  ...  needs  to  be  fully  exploited.  • ...  MFIs  review  their  back  office  opera6ons  and  make  the   necessary  investments  in  Informa6on  Technology  and  systems   to  achieve  be:er  control,  simplify  procedures  and  reduce   costs. 5
  6. 6. pilot• Funded  by  Ujjivan  &  Lok  Capital  FoundaGon• Declared  Live  on  Dec  1st,  2010 HAL  Branch  (0107),  Ujjivan 6
  7. 7. Pilot Fast AdoptersArun Shankar Senior Field AgentsRathna Pushpa 7
  8. 8. acceptance criterion Usability Turn  Around  Time Pilot Earlier  ProcessTime   taken   to   receive  completely   accurate   Time  from  Customer  Signature  to  the  start  data   from   data   entry   in   the   field   to   the   of   the   next   stage   (Sanc6oning).   This   will  6me   received   in   digital   format   for   include  6me   spent  in  CCR/Branch  Manager  background  processing. QC,   courier,   data   entry,   help   desk   clarifica6on,   control   desk   QC,   and   if   any   back   and   forth   for   correc6on   of   the   applica6on.   <=  1  hour 3+  days 8
  9. 9. 9
  10. 10. 9
  11. 11. 9
  12. 12. 9
  13. 13. Collections• CollecGons  Module  Features – Auto  populated  &  excepGon  based  entry – Reason  for  Default – Who  paid:  Group  /  Customer – Ability  to  Pre-­‐close,  SD-­‐Adjustment,  Loan   Outstanding – SMS  Receipts  to  Customers – Cash  CollecGon  &  Aendance  Report – Defaulter  Report  every  3  hours  (through  email) 10
  14. 14. Collections Module collections• CollecGons  Week  (10-­‐16  Dec) – INR  55.8+  Lakh  Collected – 6,400+  TransacGons – CBS  can  be  updated  <=  1  hr  (earlier  3-­‐5  days  lag) – Close  of  business  on  the  same  day 0(11%./(,- (!" )!!!" 0"#"1+/2%0(11%./(,-34+56-7 !"#$%&()*&+,-+./(,- !" (!!!" !!!" &!" &!!!" %!" %!!!" $!" $!!!" #!" #!!!" Holiday !" !" #!*+,-" ##*+,-" #$*+,-" #%*+,-" #&*+,-" #*+,-" #(*+,-" ./012"34/560"7/22,-0,8" 954:,;"/<".;16=1->/6=" 11
  15. 15. Collections ModuleGroup totals are provided first. Makes process efficient as Group Leaders can be ready with their amounts 12
  16. 16. Collections ModuleCustomer totals are provided and further individual loans, Preclosure, SD Adjustment & Loan Outstanding details. 13
  17. 17. Collections Module collections %#$ "#$ !&#$ )$%$*+,-$./012$!!345$ 6%$*+,-$./012$35$ !"#$ !"#$ "(#$ (6$*+,-$./012$(35$ 76($*+,-$./012$7385$ !#$ !67$*+,-$./012$!3%5$ &6!$*+,-$./012$&35$ Data based on 170 CentersCenter Meeting Time• 83% of the centers took less than 5 mins• 41% of the centers took around 24 secondsThe above chart measures the time taken to update the records for an entire Center (approx. 25Customers x 2 loans). In the earlier process, field agents would come back to the branch andspend more than 1 hour to update the demand sheet. 14
  18. 18. Collections Module Collections ./012"-3#%,345&%67(-"&% !*# !()# !)"# !)# !!(# !"#$%&()*(+,- !# &# %# $%# $# *# !"# )# &# !# "# Holiday # !+,-.# !!+,-.# !)+,-.# !(+,-.# !*+,-.# !"+,-.# !$+,-.# /,#0123456-75# 89-.:;439-#• Accurate Information for time sensitive data• No resources-intensive reconciliation process requiredProvides to-date accurate Preclosure and Security Deposit (SD) Balances (earlier they had torequest the Help Desk over phone - error prone process).Thus there is no reconciliation process required to return/collect excess/less amounts from thecustomer. The reconciliation process is resource intensive and the customers are not interested 15in coming to the branch office to collect marginal amounts.
  19. 19. Collections Module Collections -%)."/,%&+ )" #" #" !"#$%&()*"+,(#%&+ (" " &" !" !" !" $" $" $" $" %" Holiday $%*+,-" $$*+,-" $!*+,-" $&*+,-" $*+,-" $(*+,-" $#*+,-" Realtime actionable statistics (earlier it would take 10-12 days*)Defaulter Statistics (from the automated Defaulter Report):• One in every two defaulters had two loans with Ujjivan• 80% of the cases the Group paid either full or partial amount; 68.8% recovery on the field• Top reasons for defaulting:Not Present at Center Meeting, Medical Emergency & Not Received Payment/Salary 16*Post updating CBS (3-5 days lag) after the collections, over due reports are generated.
  20. 20. Collections Module Defaulter Report– Customer  Details:  ID,  Name,  Mobile  Number  (if  any)– Field  Agents  Details:  Name,  Mobile  Number– Reasons  for  Default  &  Group/Customer– Severity  Indicator  (Amount  Collected  /  Expected)– Customizable:  Pivot,  Charts,  Macros  and  more 17
  21. 21. Customer profiles• Customer  Profile  Module  Features – Update  exisGng  customer  (nearly  80%  of  fields   auto  populated) – Branch  Manager  House  Visit  &  GRT  Approval   workflows  (self-­‐sufficient  workflows) – Captures  customer’s  idenGficaGon  documents – Captures  customer’s  signature – Errors  captured  during  House  Visits  &  GRT 18
  22. 22. Customer Profile ModuleCustomer Profile. The interface is intuitive and increases productivity of the field agent 19
  23. 23. Customer Profile Module Customer profiles– 56  Customer  Profiles  were  created– 18-­‐20  mins  for  complete  process* *"+,(#%&-&(./%+ #" #$" !"#$%&()*"+,(#%&+ #&" $" $$" !" !" $&" %" " #" &" #$ " ## " #, " #% " # " #- " #. " #/ " #! " ,& " ,$ " " *+ *+ *+ *+ *+ *+ *+ *+ *+ *+ *+ *+ () () () () () () () () () () () () #&* Note that the time mentioned also includes the time taken to scan document, customer 20 photos and get details from the customer apart from entering them into the device
  24. 24. Customer Profile Module customer profiles &$()*+,%-,)./+$%01+2+3(4% $,#,% ,#!% !#&% !#$% !#,% !"#$% !)#,% ()#*% 122345/3%678/% !"#$% !&#% !"#+% 97/:;%1</=>%678/% !)#% !#,% ,#,% (! 0% (( 0% ($ 0% ( 0% () 0% (* 0% (& 0% (" 0% (+ 0% $, 0% $! 0% % /0 / / / / / / / / / / / -. -. -. -. -. -. -. -. -. -. -. -. (, Unexpectedly, Rathna (Junior Field Agents-Slow Adopter) has taken the least time (taking 10mins in onecase) and posted the highest number of CPs - implying with more practice the average times will come down. 21
  25. 25. Customer Profile Module customer profiles Start to End )+#,-./#01234%%5#,-./6# $7)#,-./#01234$5$#,-./6# ("# %&"# 7$#,-./#012345(#,-./6# !%"# )*"# $"# %7#,-./#01234%5)#,-./6# !"# 89//#:;-<#%#,-.#01234=5*# ,-./6# Data based on 58 Profiles 71% of Customer Profiles were created and approved within 2 daysSTE (Start to End): Time taken from start of profile by the Field Agent to the time it has been approved byBranch Manager.STE can be as low as a few hours. In some cases GRTs have gotten postponed leading to higher STE times.With better scheduling by the branch, we can substantially lower the time taken to acquire a customer. 22
  26. 26. Loan application• Loan  ApplicaGon  Module  Features – Add/remove  customers  from  the  LA  even  at  GRT  stage – Branch  Manager  House  Visit  Approval  workflow – AutomaGcally  update  interest  rate  based  on  loan   product,  loan  amount,  and  tenor – AutomaGcally  calculate  EMI/EWI – Errors  captured  during  Branch  Manager  Visit 23
  27. 27. Loan Application Module loan applications– 8  Group  Loan  ApplicaGons  (with  5  customers  each)– 2  mins  for  the  complete  process *(+,.//012+3(, #&" #" #" !"#$%&()*(+,- !&" !" !" !" $&" $" $" %&" %" !$ " !! " !# " !, " ! " !- " !. " !/ " !0 " #% " #$ " " *+ *+ *+ *+ *+ *+ *+ *+ *+ *+ *+ *+ () () () () () () () () () () () () !% 24
  28. 28. Loan Application Module Loan Application &(#%)**+",(-#% ("%$ !"$ %"!$ !"%$ %"%$ %"%$!"#$% #"$ %"%$ 122345+3$678+$ !"&$ #"%$ !"#$ !"%$ 97+:;$1<+=>$678+$ #"&$ %"$ %"%$ !%)*+,$ !#)*+,$ !!)*+,$ !()*+,$ !&)*+,$ !)*+,$ !-)*+,$ !.)*+,$ !/)*+,$ !0)*+,$ (%)*+,$ (#)*+,$ Customer Acquisition: It takes 2 mins to create a Loan Application 25
  29. 29. Loan Application Module loan application ")$*+,-$./012$3$*+,-4$ %%#$ 567$8$"$*+,$./012$"&$974$ &#$ :$8$5$97$ #$ !"#$ (&#$ "&#$ !$8$:$97$ %$8$!$97$./012$%$974$ !"#$ "$8$%$97$./012$";<$974$ =>?6>@$"$97$./012$&;"5$974$ Data based on 32 LA Within 1 Hour: 31% of Loan Applications were created and approved Within 1 Day: 70% of Loan Applications were created and approvedSTE (Start to End): Time taken from start of profile by the Field Agent to the time it has been approved byBranch Manager.STE can be as low as a few hours. In some cases GRTs have gotten postponed leading to higher STE times.With better scheduling by the branch, we can substantially lower the time taken to acquire a customer. 26
  30. 30. Social performance• Exis6ng  Loans  (62  Customers): – Income                                            INR  1,169     – Family  Size                                                              0   – Per  Capita  Income      INR        285 42% 55% 45% 58%        58%  Income  Increased  (INR  2,669)                          45%  Per  Capita  Income  Increased  (INR  525.5)      Note:  These  are  monthly  figures.  Artoo  Slate  is  able  to  provide  useful  indicators  on  a                              realGme  basis. 27
  31. 31. Social performance • Repeat  Loans  (58  Customers):     47% 53% 53%  decreased  or  maintained  their  outside  borrowing (number  of  loans) •    Borrowing                INR    5661 •    One  in  every  two  people  have  cancelled  one  loan Note:  Artoo  Slate  is  able  to  provide  useful  indicators  on  a  realGme  basis. 28
  32. 32. service quality • Errors  pointed  out  by  Branch  Manager  during   House  Visit  or  the  GRT  person • Can  measure  performance  of  field  agents  and   recommend  refresher-­‐training,  if  required %&&"&# *(+#,)-.)/""-",) $" )" (" #" " !" !"#$%#&() &"!"#"$#%&&"&# &" %" $" %" #" $" !" #" *+,"-./0" 7.0689:" =46>?3+" C332+>>" =46>?3+" *+,"-./0" 12.3456" ;05.<+" @.22.,?0A"B" @.22.,?0A"B" F:59+" !" C<.406" D.425+".E" ()*+(," -,.+/," *+,/0,-" -./0" 29
  33. 33. New branch transactions• Branch  can  post  its  transacGons – Disbursements – Bank  related  (deposit  /  withdrawal) – Admin  Pey  Cash – OperaGons  Pey  Cash – Tallied  with  Main  Cash  and  seled – Beer  cash  management,  audit – End  of  day  selement 30
  34. 34. success stories New• Capture  real  success  stories  from  the  field – Capture  Gme  bound  videos  from  the  field – Publish  these  videos  onto  corporate  home  page – Engage  with  end  customers   • Videos  are  rendered  at  on  Non-­‐Collec6ons  center   mee6ngs – Real  Social  Performance  ReporGng – Engagement  with  all  stakeholders 31
  35. 35. appendix 32
  36. 36. ... and more• 100%  Reliability  of  data.   – Field  agents  can  perform  their  day-­‐to-­‐day   operaGons  using  Artoo  Slate  without  the   intervenGon  of  anything  else  (like  trackers,  excel   etc)• Self  sufficient  Workflows: – Does  not  require  coordinaGon  with  other  tools  or   teams  (like  Help  Desk)  -­‐-­‐  eg.  preclosure• Artoo  Slate  can  be  used  to  train  on  new   products,  processes,  etc 33
  37. 37. artoo slate 34
  38. 38. Core Banking System Designed to be compatible with a In real-time query the CBS to wide variety of Android Devices provide time sensitive information (phones & tablets) like Preclosure Amount One click synchronize with central server for all activities Uses AES (adopted by US Government) to Setup standard tactical reporting to encrypt data sent over the network send customized reports through email. Supports all excel features like pivots, macros, etc. Gesture enabled!Leverage the touch screen by making Get software updates in the field on the flygestures like a Tick or a Cross sign to without loss in productivity. Enterprises can make mass approvals or deletions virtually change processes over night. 35
  39. 39. Contact: Sameer Segal, Founder & CEO Artoo IT Solutions Pvt Ltd sameer@artoo.in +91-98866-89754 Thank you www.artoo.in Winner, Winner,  TiE’s  KBE  Compe33on,  2010  Surathkal  Innova3on  Challenge,  2010 ConfidenGal

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