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#ILI2017 Interactive library spaces – creating new user experiences with digital tech, with Kate Lomax and Carlos Izsak


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The way we engage with library spaces has a huge impact on how people experience the library. Emerging technologies such as Augmented Reality, beacons, sensors, digital displays and open hardware provide opportunities to improve engagement with information, collections and knowledge. This includes opportunities for engaging people of different ages, languages and those with different accessibility needs.

A workshop given at Internet Librarian International 2017

Published in: Education
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#ILI2017 Interactive library spaces – creating new user experiences with digital tech, with Kate Lomax and Carlos Izsak

  1. 1. INTERACTIVE LIBRARY SPACES creating new user experiences with digital tech Kate Lomax & Carlos Izsak
  2. 2. The role of the library space changes The Library as Third Place Physical space to engage with digital information A place of discovery and innovation
  3. 3. User expectations are also changing
  4. 4. {opportunities}
  5. 5. New technologies that enable interactivity ➔ That let us create our own solutions ➔ That we can access/manage/change ➔ That let us engage with our users in new ways
  6. 6. Approaches that encourage experimentation
  7. 7. New approaches to innovation ➔ Agile & Lean ➔ Design thinking ➔ UX/User-driven approaches ➔ Constructionism
  8. 8. For example How do we onboard users? Integrating new users, their first experiences of the library ➔ Membership/Joining process ➔ Tours ➔ Orientation ➔ Welcome packs
  9. 9. For example Just in time information
  10. 10. Technology as an enabler (* not an end unto itself)
  11. 11. QR codes NFC tags
  12. 12. Bluetooth LE & the physical web
  13. 13. Augmented Reality (AR)
  14. 14. WebVR & AR in the browser (no special app required)
  15. 15. Make every surface interactive with sensors
  16. 16. Show off your data openly, transparently with dashboards
  17. 17. Demo exploration
  18. 18. How can we provide great user experiences and delight our users at every opportunity?
  19. 19. How do our users connect with us? (and how do we connect with them)
  20. 20. The challenge ...should you choose to accept it
  21. 21. Design Thinking Design thinking is a creative approach, or a series of steps, that will help you design meaningful solutions for your library. It’s also a mindset, because you start to think like a designer.
  22. 22. A first iteration ● Ways to connect ● Ways to remove friction ● Ways to delight
  23. 23. Get Inspired Dashboards, library tours, Makerspaces, Sensory Storytime, Reminiscence sessions, audio guides, podcasts, escape rooms, scavenger hunts, open data, repair cafe, author events, talks, gaming, audio books, feedback walls local history projects ,audio interfaces ...
  24. 24. Thank you Get in touch with us: