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Conversations in the library - using technology for better User Experience


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How can we utilise new and emerging techniques to help give people a delightful and meaningful experience every time they visit the library? A talk from #ILI2018 about conversational interfaces, bots, UX, touch displays, proximity tech and open data.

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Conversations in the library - using technology for better User Experience

  1. 1. Conversations in the library Using technology for better User Experience Kate Lomax & Carlos Izsak
  2. 2. We work with organisations on engaging uses of emerging technologies Physical and digital interaction projects ABOUT US
  3. 3. Digital and physical spaces of libraries are still separate Digital services are a major part of libraries today
  4. 4. Playfulness & experimentation of makerspaces not reaching the rest of the library (though the technology is more open & accessible than ever) Photo by SparkFun Electronicson Flickr
  5. 5. OUR WHIMSICAL TALE An interactive adventure prototype exploring installations and spaces
  6. 6. Engaging, interactive technologies New touchpoints with touchscreens, sensors , installations & other interactions New conversation tools available, such as bots and voice interfaces New ways to tell our stories with Augmented Reality (AR), interactive displays and more.
  7. 7. Conversation is not a new interface. It’s the oldest interface… Conversational Design - Erika Hall “ “ Use the principles of what makes everyday human interactions productive and satisfying to inform computer-mediated interactions
  8. 8. Conversational interfaces can be a great way to help users in trouble, to welcome new users, to get feedback to share collections in new & interesting ways. TALK TO USERS
  9. 9. TELL A STORY Interactive displays can help to tell stories of our collections and our communities Unstacked at the State Library of Qld
  10. 10. USER EXPERIENCE DESIGN Don’t just inflict technology on your users but design with and for your users Read Code Make Project
  11. 11. Engage and delight Aim for great user experience for every interaction with your services, staff and spaces
  12. 12. Add a touch of wonder Serendipity & Math.random()
  13. 13. Are there ways you can make feedback (and other conversations) part of your space? PROTOTYPE, TEST, IMPROVE
  14. 14. DON’T BE AFRAID TO FAIL (but try to fail gracefully when you do)
  15. 15. Collaborate, share, teach & learn CC-licensed Bot Merit Badges by Kate Compton (@galaxykate)
  16. 16. Thank you Talk to us at: @artefactors And our fortnightly newsletter about technology & innovation in libraries: