Customer satisfaction of tata docomo

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Customer satisfaction of tata docomo

  1. 1. CUSTOMER SATISFACTION OF TATA DOCOMO Questionnaire Personal details: Name: Address: Occupation: Gender: Male ( ) Female ( ) Q.1) Are you using mobile? a) Yes b) No Q.2) Does it really matter whether you go for GSM or CDMA? a) Yes b) No Q.3) How would you rate the voice quality of your GSM mobile connection? a) Excellent b) Good c) Average d) Bad e) WorstQ.4) How would you rate network coverage strength on GSMmobile connection? a) Excellent b) Good c) Average d) Bad
  2. 2. e) Worst Q.5) How would you rate supplementary facilities like call wait,call hold, call forward, call divert, call conference on GSM mobileconnection? a) Excellent b) Good c) Average d) Bad e) Worst Q.6) How would you rate internet connectivity and data transferservice on GSM? a) Excellent b) Good c) Average d) Bad e) Worst Q.7) How would you rate security and confidentiality regardingcall theft on GSM mobile connection? a) Excellent b) Good c) Average d) Bad e) WorstQ.8) How would you rate tariff rate of your Tata Docomo prepaidconnection? a) Excellent b) Good c) Average d) Bad e) Worst
  3. 3. Q.9) How would you rate STD tariff plans of Tata Docomocommunication? a) Excellent b) Good c) Average d) Bad e) Worst Q.10) How would you rate the customer care service of Tata Docomo mobile connection? a) Excellent b) Good c) Average d) Bad e) Worst Q.11) Based on your experience with GSM technology are youlikely to recommend GSM technology to your friends andrelatives? a) Yes b) No c) Can’t sayQ.12) Is Tata Docomo prepaid voucher easily available atretailer outlet? a. Yes b. No c. Sometimes not availableQ.13) How would you rate international roaming facility on GSMmobile connection? a) Excellent b) Good
  4. 4. c) Average d) Bad

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