Communication with your Little~ Styles and Coaching (webinar)


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Communication with your Little~ Styles and Coaching (webinar)

  1. 1. Communication with Your Little: Styles and Coaching<br />Facilitated by:<br />Aleesha Nash<br />The Center for Training and Professional Development<br />Big Brothers Big Sisters of NYC<br />
  2. 2. Goal<br />To Identify the effective styles of verbal and nonverbal communication which can enable volunteers to be “askable” adults for children.<br />
  3. 3. Objectives<br />To Identify personal communication skills<br />To understand communication from a child’s perspective<br />To develop effective communication skills<br />To practice skills for becoming an “askable adult”<br />
  4. 4. Agenda<br />Welcome<br />What is Communication?<br />Effective Communication Tactics<br />Roadblocks & Tips<br />Skill Building Scenarios<br />Wrap Up, Q & A<br />
  5. 5. What is Communication?<br />
  6. 6. What is Communication?<br />Communication is the activity of conveying information. Communication requires a sender, a message, and an intended recipient<br />The communication process is complete once the receiver has understood the sender.<br />
  7. 7. Communication Variables<br />Attitude<br />Information levels<br />Communication skills<br />Social systems<br />Sensory channel<br />
  8. 8. What are some bad communication habits?<br />
  9. 9. BARRIERS TO ACTIVE LISTENING<br />Resistant to change<br />Jumping to conclusions <br />Getting distracted<br />Losing patience<br />Overreacting<br />Interrupting<br />
  10. 10. Roadblocks to Communicating with Youth<br />Accusations<br />Rationalizations<br />Irrational statements<br />Pacifying statements<br />Rhetorical questions<br />Source: Big Brothers Big Sisters of America.(1991). Volunteer Development Seminar “Communication Skills”, pp. 26-40. Volunteer Education and Development Manual.<br />
  11. 11. Effective Communication<br />
  12. 12. Effective Communication<br />Active listening<br />Direct, assertive expression<br />Body language<br />Anger – expressing it and receiving it<br />
  13. 13. Effective Communication Skill<br />ACTIVE LISTENING<br />
  14. 14. “We hear only half of what is said to us, understand only half of that, believe only half of that, and remember only half of that”<br />Quote by Dina Jo Chacon, cited in “Communication Basics” by Kathy Walker et. al (Kansas State University, 2002)<br />
  15. 15. ACTIVE LISTENING<br />Paraphrasing<br />Door opening<br />Probing<br />Open ended questions<br />Perception checking<br />“DON’T JUST HEAR”<br />
  16. 16. Perception Checking<br />
  17. 17. Perception Checking<br />
  18. 18. Tips for Active Listening<br />Make Eye Contact<br />Adjust your body posture<br />Give verbal or nonverbal acknowledgement <br />Clear your mind<br />Avoid distracting behaviors<br />
  19. 19. Effective Communication Skill<br />DIRECT, ASSERTIVE EXPRESSION<br />
  20. 20. Direct, Assertive Expression<br />Speaking and expressing…<br />What you think<br />What you feel<br />What you want<br />How do we do this?<br />“I” statements<br />Non defensive tone<br />
  21. 21. “I” Statement Activity<br />Convert statement below into an “I” statement.<br />“You know that’s not right”<br />
  22. 22. “I” Statement Activity<br />Convert statement below into an “I” statement.<br />“You’re not listening to me”<br />
  23. 23. Effective Communication Skill<br />Body Language<br />
  24. 24. Body Language<br />
  25. 25. Body Language<br />Includes:<br />Facial expressions<br />Eye contact<br />Stance / Space<br />Movement of arms, hands, and legs<br />
  26. 26. Body Language<br />
  27. 27. Body Language<br />
  28. 28. Body Language<br />
  29. 29. Body Language<br />
  30. 30. Body Language<br />
  31. 31. Effective Communication Skill<br />ANGER – EXPRESSING IT AND RECEIVING IT<br />
  32. 32. Anger -Expressing it & Receiving it<br />One of the least understood emotions<br />Other emotions often expressed as anger<br />Receiving someone else’s anger can be a challenge<br />
  33. 33. Anger -Expressing it & Receiving it<br />Things to remember when you are angry:<br />Use “I” statements<br />Talk about yourself first<br />Be descriptive<br />Avoid judgments <br /> “better”, “worst” or “should”<br />
  34. 34. Anger -Expressing it & Receiving it<br />Ways to overcome the challenge of receiving anger:<br />Understand<br />Acknowledge<br />Rephrase<br />Common ground<br />Take action & follow up <br />
  35. 35. Youth Development7-9 Year Olds<br />Alert to feelings of others / unaware of how their actions affect others.<br />Enjoys talking and eager to learn<br />Difficulty making decisions<br />Child is center of own world and tends to be boastful<br />
  36. 36. Youth Development 10-12 Year Olds<br />Sensitive to criticism, recognizes failure / capacity for self-evaluation<br />Eager to answer questions<br />Very curious<br />Main worry concerns are school and peers<br />
  37. 37. Youth Development13-15 Year Olds<br />Body image and self-concept can be intertwined<br />Vulnerable, emotionally insecure, fear of rejection, mood swings<br />Sexual identity formation<br />Loud behavior <br />
  38. 38. Youth Development 16-18 Year Olds<br />Worried about failure<br />Conflicting feelings about dependence / independence<br />Confused and disappointed in discrepancies between stated values and actions of family, friends and society<br />
  39. 39. Tips for Communicating with Youth<br />Listen<br />Don’t Judge<br />Pay attention to language<br />Have respect for teens’ ideas<br />Compromise may be necessary<br />Show care and concern<br />Learn to read non-verbal cues<br />Appreciate<br />Clarify<br />Stick with it<br />Be authentic<br />
  40. 40. Communicating with Youth<br />Communication Scenarios<br />
  41. 41. Skill Building Scenario<br />You and your Little Brother have been matched for three months. He is 16 years old. During the three months you have spent together, your Little Brother has never expressed an opinion about what he wants to do or chosen an activity. You haven’t wanted to push him, so you have go ahead and chosen for the both of you. Now you feel he should be taking some responsibility in the relationship and want to tell him how you are feeling.<br />
  42. 42. Skill Building Scenario<br />Your Little Sister is 13 years old. She is a very nice girl but is very loud and has no sense of what is appropriate socially. She resents being corrected but must be kept under control. You are in a restaurant after a long afternoon of mall walking and your Little Sister is talking at the top of her voice, using obscenities and eating sloppily. What do you say? You have been matched for four months.<br />
  43. 43. Wrap-Up<br />Recap<br />Q & A<br />Evaluations<br />