Intelligence & Organizational Reconnaissance

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My presentation (with JP Ratajczak) to the 2014 IAFIE Conference in Erie Pennsylvania Tuesday 15 July 2014.

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  • A classic example of a well-executed defensive block using Competitive Intelligence was that of Johnson & Johnson when Bristol-Meyers decided to launch Datril to compete directly with Johnson & Johnson's successful Tylenol brand. Datril was to be priced 35% lower than Tylenol.Johnson & Johnson learned of Datril before its launch, and informed Bristol-Meyers that it was cutting the price of Tylenol to match that of Datril. Johnson & Johnson even extended credits to its distribution channels to make the price cut effective immediately. This move was intended to prevent Bristol-Meyers from advertising Datril as a lower-priced alternative to Tylenol. However, Bristol-Meyers responded by accelerating the launch of the television advertising campaign. Finally, Johnson & Johnson countered by convincing the television networks not to run the Datril ads since they no longer could truthfully claim that Datril was priced lower than Tylenol. Johnson & Johnson's efforts were successful and Datril achieved less than a 1% market share. Tylenol sales soared on the publicity and lower prices.
  • Tempo is such that personalized intelligence can’t be delivered by just an analyst.
  • Broad spectrum intelligence is not relevant to the individual. The more specific the better. The ability for the consumer to ignore the vast majority of intel that’s produced.
  • That added tailoring allowed by more advanced processing allows for your familiar delivery formats to have a greater increased signal to noise ratio
  • Having the best tool can cut through the same information to reveal more relevant intelligence (emerging trends, clusters of change)
    Organizations must transform broad spectrum company-wide intelligence output into individual decision-making needs to discover nonconsumption opportunities and drive new market disruptive innovation, aka the Blue Ocean.
  • Intelligence & Organizational Reconnaissance

    1. 1. Intelligence & Organizational Reconnaissance IAFIE 2014 Mercyhurst University – Erie Pennsylvania Tuesday 15 July 2014 Arik Johnson Managing Director, Center for Organizational Reconnaissance Founder & Chairman, Aurora WDC JP Ratajczak Senior Manager – Intelligence Systems, Aurora WDC
    2. 2. U.S. Intelligence Community Failed to Evolve Unexpected new threats from non-traditional enemies like al Qaeda emerged on the geopolitical stage in the vacuum of America's return to international economic, political and cultural hegemony after the end of the Cold War.
    3. 3. Strategy should be a Response to Intelligence Not the other way around…
    4. 4. 5 STOCHASM The difference between what you think you know and what you actually know. Intelligence lives in this chasm, creating new knowledge AND disputing false assumptions.
    5. 5. Three Key Business Trends Driving Business Evolution Human Capital & Enterprise Collaboration Everyone in the Firm becomes a Virtual Member of the Intelligence Apparatus, Better Engagement by Rank & File, Shared Visibility of Issues & Actions Corporate Governance & Risk Oversight Board-level Priority Ensuring Reliability of Management’s Earnings Forecast & Assessing Risks to Status Quo Business Model Disruption & Value Innovation Predicting the Outcome of Competitive Battles by Anticipating Changes in Product/Strategy Dynamics
    6. 6. Porter’s Five Forces
    7. 7. Guerrilla Small Players • Finding market small enough to defend • Prepared to bug out at moment’s notice Flanking New Players • Moving into uncontested area • Element of surprise Offensive No 2 or No 3 • Avoiding leader’s strengths • Attacking leader’s weaknesses Defensive Market Leaders • Attacking themselves with new ideas • Blocking competitive moves Marketing WarfareMarketing Warfare
    8. 8. Managers caught in this kind of competition almost universally say they dislike it and wish they could find a better alternative. They often know instinctively that innovation is the only way they can break free from the pack. But they simply don’t know where to begin. Chan Kim and Renee Mauborgne Competing head-to-head can be cutthroat especially when markets are flat or growing slowly.
    9. 9. Knowing Why They Buy “Companies may know a good deal about their customers. They know nothing, as a rule, about their non-customers -- the people who should be their customers but buy from someone else. Why do they do that? And yet it is the non- customer where important changes always start first.” Look Beyond the Current Business
    10. 10. Disruptive Technology
    11. 11. Disruptive Innovation Strategy Sustaining Innovations Better Products Brought to Established Markets Low-End Disruptions Target Overshot Customers with a Lower Cost Business Model New-Market Disruption Compete Against Nonconsumption Difference Performance Measure Time Nonconsumers or Nonconsuming Contexts Performance
    12. 12. Customer Demand & Signals of Change 1. Non-Market Contexts: External Forces (Government, Economics, etc.) Increasing or Decreasing Barriers to Innovation 2. Undershot Consumers: Opportunities for Up-Market Sustaining Innovations 3. Overshot Consumers: Opportunities for Low-End Disruption, Shifting Profits by Specialist Displacements (Modularity) and the Emergence of Rules 4. Non-Consumers: Opportunities for New Market Disruptive Growth Established Companies almost always Lose to Disruptive Innovators
    13. 13. Era of Asymmetric Interpretation [Reconnaissance] Asymmetric Interpretation Depends on Both Decisive & Incisive Sensing Incisive Scanning for Trends, there may be no Decision made Historical Patterns & Anomalies Implications for the Reader Bottom-Up Exposition Driven by Trends Product is Observation/Commentary Emergent & Skeptical Open Source Decisive Frame of Reference is the Decision Compares Options & Outcomes Recommendations & Trust Top-Down Imposition Driven by Issues Product is Decision/Action Factual & Hypothetical Confidential & Proprietary
    14. 14. 17 Dr. Craig S. Fleisher
    15. 15. Asymmetric Interpretation Engages the Entire Workforce in Collaborative Sensing to Anticipate and Act on Industry Change Signals of Change Strategic Choices Influencing Success Likely Outcome of Competitive Battles Why Reconnaissance?
    16. 16. Collaborative Insights Team
    17. 17. 20 Technology is key Self-service dashboards enable customized intelligence delivery to the masses
    18. 18. Advances in automated processing enable better retrieval Deeper Search Granularity Options
    19. 19. 22 Clients need the flexibility to subscribe to KITs based on their personal intelligence requirements. Push Compliments Pull Delivery
    20. 20. Making the Complex Simple 23 Visualizing select perspectives from the vast corpus of data available yields asymmetric insight.
    21. 21. Feel free to ask for help:  Email: Arik.Johnson@AuroraWDC.com JP.Ratajczak@AuroraWDC.com  Phone: +1 (608) 630-4242 +1 (913) 424-9494  Twitter: @ArikJohnson @JPofMercy  Web: http://AuroraWDC.com What’s Next? Leadership to Act is Based on Confidence Intelligence Combats the Paralysis that Accompanies Uncertainty Reconnaissance Transforms Your Workforce into a Force to be Reckoned With

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