Product, new company, partnership – PR leads launch. Add a layer social communication to reach an even larger audience. With some planning, you, too, can amplify reach by incorporating content marketing and social media.
Venueseen: First IG campaigns/monitoring platform. Targeted key pubs – general marketing & niche verticals. Media tour. Data. Traditional PR/media relations.
To sustain media coverage, we incorporated content marketing that also showed the power of the platform. Infographics pitched to media and then shared on social media. Generated coverage. More importantly, generated sales leads.
Helped them get stated with social media. ID potential customers, existing communities to participate in. This online-offline approach led to fast customer growth and accelerated product development.
What can we learn?
Columbus Marathon is another client of mine. In this situation, we partner with a traditional solo PR pro in Columbus. She does traditional, we do online. Clean divide that works well, maximizes clients’ resources. From our perspective, we wanted to build community year-round, while using social media to drive registration and improve customer experience. Blog, FB, Twitter and Pinterest.
We work closely with the traditional PR person to ID tips, content opportunities. The internal team gets a LOT of questions leading up to race day. We saw an opp to use social to preemptively answer those questions. 30 Tips in 30 days – major driver of traffic and cuts down on email and phone calls.
On Facebook, we share a variety of content, giving inside access/first peak at medals, $$ raised. Also, provide real-time updates during the race.
While we’re not Oreo, we were able to leverage a real-time impromptu event to further our goals and extend excitement and building relationships. #PRParty: Use social media to fuel and amplify excitement
Get creative throughout the year. Partner with the PR/marketing person. We propose strategy and execute online. She manages logistics (collecting prizes, etc) Virtual scavenger hunt:
Also a real-world scavenger hunt: tweet and go seek.
After the race, we truly want to know what peopl eloved and areas for improvement. This actually led to us adjusting the corral process between last year and this year We can then provide this to the internal team as they’re planning for future events.
Because we have such a close partnership and strong relationship with the Marathon staff, we’re truly an extension of their team. Something as intense as event social media won’t work unless you have that trust and close relationship. While we’re really proud of the social media outcomes, we’re most proud to be part of a team that raised nearly a million dollars for the children’s hospital.
From our experience, a couple tips:
Related to off new times, how can you “hijack” something that’s already in the news? You don’t have to be a big shop to do this. You just have to know what to watch and how to react quickly. I think Solo and boutique firms are sometimes better positioned for “ newsjacking ” because you can move much faster than most larger firms.
What’s this look like in practice? Leap2 – app in KC. Not quite ready to focus on product, but wanted to build momentum through PR. KC – first fiber city. LOTS of media coverage. We wanted to use that to introduce Leap2 to the media and tech community.
Homes for Hackers – put a face on the concept of fiber accelerating KC’s startup community
Similarly, everyone knows the Super Bowl would get a lot of attention. But, how can you tie your brand to it without getting lost in the shuffle? We worked with Marketwire to get in front of the coverage. Created an infographic that IDd the Ravens & 49s biggest fans online, as well as reporters, hashtags to follow during the game. It was a playbook for the Super Bowl
Because we created valuable content AHEAD of the big game, we were able to secure placements with media looking for fresh coverage angles – including ESPN and Mashable.
How many of you use Twitter lists? That’s an easy way – with little time/effort – to be a resource when/where reporters are looking. AP reporter needed sources re: Nemo. Venueseen provided info around people using Instagram to share their blizzard experience. This was a Sunday afternoon. I just happened to check my “tech reporters” Twitter list and saw this request. Sent info and ended up in the story, which even ran in the WSJ.
You don’t need massive resources to insert yourself in timely news opps. Keyword searches, staying on top of trends, always collecting data from clients can help you react quickly and provide a lot of value to clients with minimal effort.
Crisis situations can be draining on resources, especially if you’re a smaller company. But, that doesn’t mean you can’t provide value you clients. Know what you can realistically manage and work with client to streamline processes.
COTA – bus system. Strike during massive July 4 th celebration and power outage. By ourselves, could we have handled all the media inquiries and social? Probably not. COTA used their traditional PR firm to manage the media piece and had us spearhead the online communication. That division of responsibilities played to everyone’s strengths, while ensuring nothing would slip through the cracks.
We took the talking points legal had approved and tweaked for social – focusing on tone and length. We also clarified the approval process. What did the client want to see? What did they just want us to handle? That eliminted a lot of back-and-forth and made us all more efficient.
Lots of questions/concerns on social channels. We rseponded, which at least let people know we’re listening and trying to help through this difficult time
Conversations during crisis aren’t limited to your own page. We even responded to questions/comments on local media FB pages. Go where the conversation is taking place.
Strike over, but our job was still going. Lots of feedback, customer service opportunities.
What ’s the role of social media in all this? If you ask the marketing director at COTA, she’ll tell you that they strongly believe …. They also knew their larger, more traditional PR firm couldn’t be nimble enough to manage social. They needed aggressive, proactive social media – the kind of responsiveness more likely to be found in a smaller firm. As a solo practitioner, or a smaller firm, realize that that’s one of your strengths. Play it up!
In a crisis situation, people do expect a near-immediate response. So, if you’re unable to manage that yourself, bring in resources or discuss a plan with your client.
Solo pr presentation final
create value by:Integrating Traditional & Digital PRHeather Whaling • @prTini Geben CommunicationArik Hanson • @arikhanson ACH Communications
Goals: • Build a community year-round , activate it leading up to the marathon • Provide real-time customer service to deliver a better race- day experience for athletes & spectators • Extend partnerships, especially with Nationwide Children’s Hospital • Gain insights and feedback through online monitoring and digital research
30 Tips, 30 Days• 8 of the top 10 blog pages in 2012 were tips• Blog traffic grew 260%• 2010 to 2012: pageviews tripled
Challenge: Generate traditional and digital mediastories that will convince people in the Twin Cities thatbiking/walking is a viable transportation option.Our plan: • Repurpose traditional bylined articles that first appeared in mainstream media outlets on owned media channels • Amplify reach through social advertising
The Process:1.Write bylined article for mainstream mediaoutlet2.Repurpose content for BikeWalkMove.org3.Post and promote content on Bike Walk MoveFacebook page4.Create sponsored stories on Facebook todrive engagement and traffic toBikeWalkMove.org
Results•Increased blog traffic by 71% year-over-year•Grew Facebook community by 1,500% in justeight months•Facebook posts promoted via SponsoredStories had an average of 109,000 impressions
Challenge: Make what has historically been “dry”bike/walk count data more compelling to target audiencethrough a more visual format.Our plan: • Use bike/walk count data to create infographic • Pitch to mainstream media outlets and bloggers • Use as valuable content on owned and other social media channels • Use as “art” at in-person events
The Process:1.Create infographic based on 2011 bike/walk data2.Pitch infographic as part of larger story to mainstreammedia/bloggers3.Create a blog post on BikeWalkMove.org featuring infographicand data points4.Break up infographic and feature individual visuals withcompelling headlines on Facebook5.Use sponsored stories to drive traffic back to BikeWalkMove.org6.Pitch infographic to bike/transit bloggers7.Use infographic at real-life events as “art”
Results•Infographic post had 1,768 page views onBikeWalkMove.org•Infographic post among top-ten most clicked postsduring two-year campaign•Facebook posts featuring individual infographicsaveraged: 68 likes, 10 comments, 16 shares and83,000 impressions per post (far higher than ouraverage numbers per post)
Challenge: Drive awareness for Metro Dentalcare clinicswith the key healthcare decision-maker in the family –Moms – with a limited budget and no realgiveaways/product.Our plan: • Engage “second-tier” mommy bloggers in a campaign focused squarely on the health of their children
Two Minutes, Twice a Day for Two Weeks•Challenged 10 lifestyle bloggers to brush kids’ teethfor two minutes, twice a day for two weeks•Metro Dentalcare retweeted, featured posts•No money was spent on sponsored/paid posts•Organized St. Paul Saints baseball game as“reward”—opportunity to meet up/network
Results•8 blogger posts•94 comments across blogs•60 “commitments” from readers•52,000 impressions (Twitter, blogs,Facebook)•4 leads
Challenge: Drive awareness and positivesentiment for Sleep Number online while makingbetter use of existing blogger relationshipsOur plan: • Repurpose earned blogger content in different ways across owned and other Sleep Number social channels • Look for additional ways to engage existing blogger partners
Sleep Number Blogger Outreach•Promote review posts via Facebook, Twitter•Curate posts around certain products onBeds.com•Approach bloggers about becoming SleepBetter Chat (Twitter chat) co-hosts•Consider using bloggers as mediaspokespeople in some cases
• Bloggers value networking—use that to your advantage• Paying bloggers isn’t always the answer—discover what really motivates them.• Blogger outreach isn’t over when the post goes live. Look for ways to keep relationship going!• Repurpose blogger content in different forms—Facebook, Pinterest, blog posts.
A Labor Negotiations Case Study•Union and COTA couldn’t reach an agreement•Red White & BOOM•Massive power outages & extreme heat•Social goal: Leverage social channels to – Present facts – Respond to questions – Convey empathy – Amplify community need
Be a Know It AllBig agency tactics … solopreneur attention•Point-of-View Documents•One daily idea (digital AND traditional)•Breaking news
Keep clients one step aheadSolve a client’s biggest problem: No time tokeep up•Monthly Trend Reports•Research: What are other brands like us doing?•Best practices – social/PR•Weekly/monthly e-newsletter