Disaster Strikes. Social Media Responds. Helpful Resources
DISASTER STRIKES. SOCIAL MEDIA RESPONDS. Resource List WEBSITES “HowTo.gov is a website to help government workers deliver a better customer experience to citizens.” It provides guidance on how to start HowTo.gov/social-media using and how to appropriately use social media as a government agency. A Facebook page for information about how Government can best use facebook.com/government Facebook Short urls make it easy to share long links with your audience and let you track clicks in your links. Bitly.com Bitly.com is a free commercial service that shortens URLs. It has partnered with usa.gov to allow anyone to shorten a government URL to a shorter, trustworthy URL ending in 1.usa.gov twitpic.com Twitpic is a website that allows users to easily post pictures to Twitter. Hootsuite is a popular social media dashboard used to manage multiple social media accounts, including cross-posting the same message on Hootsuite.com multiple accounts (ie. Twitter and Facebook). It also allows administrators to coordinate with other administrators of the accounts and track the success of your social media use. The Pew Internet and American Life Project produces reports exploring Pewinternet.org the impact of the internet on families, communities, work and home, daily life, education, health care, and civic and political life. SocialMediaToday.com A blog for posting commentary and articles about social media. A free and open source software for information collection, visualization and interactive mapping supported by a group of developers but is Ushahidi.com implemented through crowdsourcing. Ushahidihas been used in numerous disaster situations and in crisis monitoring. A multi-agency, multi-year effort to map broadband and wireless access Networknhnow.org across the state to determine where there is either no or inadequate iwantbroadbandnh.org coverage, and provide those areas with high speed broadband access.
DISASTER STRIKES. SOCIAL MEDIA RESPONDS. ARTICLES A National Survey of Social Media Use in State http://www.nascio.org/publications/documents/NASCIO- Government: Friends, Followers, and Feeds. SocialMedia.pdf Government 2.0: How Social Media Could http://www.pbs.org/mediashift/2009/01/government- Transform Gov PR 20-how-social-media-could-transform-gov-pr005.html Special Report: Expert Round Table on Social http://www.apha.org/about/news/socialmediariskcomm Media and Risk Communication During Times of _roundtable.htm Crisis: Strategic Challenges and Opportunities Risk communication in the internet age: The Rise http://bit.ly/mcsOsE of disorganized skepticism http://www.pewinternet.org/Reports/2010/Internet- Internet, broadband, and cell phone statistics broadband-and-cell-phone-statistics.aspx http://www.pewinternet.org/Reports/2011/Twitter- Twitter Update, 2011 Update-2011.aspx http://www.pewinternet.org/Reports/2010/Older- Older Adults and Social Media Adults-and-Social-Media.aspx http://www.pewinternet.org/Reports/2011/Social-Life- The Social Life of Health Information, 2011 of-Health-Info/Part-1/Section-2.aspx Web Users Increasingly Rely on Social Media to http://rdcrss.org/crvkrR Seek Help in a Disaster, 2010 http://www.cci.edu.au/about/media/social-media-vs- Social Media Vs. The Floods , 2011 the-floods http://www.leighfazzina.com/2010/12/16/making- The 10 Most Powerful Tweets of 2010 twitters-top-10-2010-tweets/ Google Person Finder: a tool born of disaster, from http://lat.ms/lXqlCg Hurricane Katrina to Japan’s quake, tsunami, 2011 Internet World Stats: Usage and Population http://www.internetworldstats.com/stats.htm Statistics, 2010 http://www.edisonresearch.com/home/archives/2011/0 The Social Habit 2011 5/the_social_habit_2011.php 2
DISASTER STRIKES. SOCIAL MEDIA RESPONDS. VIDEOS How to Use Social Media in the Federal Government http://youtu.be/cIjdKi6DGJQ 17 State and Local Governments Honored for Web 2.0 http://bit.ly/kZD86t and Social Media Social Media is Not a Fad http://youtu.be/lFZ0z5Fm-Ng Social Media Revolution 2011 http://youtu.be/3SuNx0UrnEo Social Media in Plain English http://youtu.be/MpIOClX1jPE Twitter in Plain English http://youtu.be/ddO9idmax0o Twitter Search in Plain English http://youtu.be/jGbLWQYJ6iM How to Sell Soap (about viral marketing) http://youtu.be/pI5D4OF7uqg Marketing. Social Marketing. (about the changes in 21st http://youtu.be/pI5D4OF7uqg century communication) 3
DISASTER STRIKES. SOCIAL MEDIA RESPONDS. JOURNAL ARTICLES Currie, Donya. Expert Round Table on Social Media and Risk Communications During Times of Crisis: Strategic Challenge and Opportunities , 2009. Hrdinova, Jana et al. Designing Social Media Policy for Government: Eight Essential Elements. The Research Foundation of State University of New York, 2010. Krimsky, Sheldon. Risk Communication in the internet age: The Rise of Disorganized Skepticism. Tufts University, 2007. Liu, Sophia and LeysiaPalen. The New Cartographers: Crisis Map Mashups and the Emergence of Neogeographic Practice. University of Colorado, Boulder, 2010. Low, Rouhshi et al. Protecting the Protectors: Legal Liabilities from the Use of Web 2.0 for Australian Disaster Response. Queensland University of Technology, 2010. Merchant, Raina M. et al. Integrating Social Media into Emergency-Preparedness Efforts. The New England Journal of Medicine, 2011 Palen, Leysia et al. Crisis in a Networked World: Features of Computer-Mediated Communication in the April 16, 2007, Virginia Tech Event. Social Science Computer Review, 2009. Palen, Leysia et al. Online Forums Supporting Grassroots Participation in Emergency Preparedness and Response. Communications of the ACM, 2007 Palen, Leysia. The Emergence of Online Widescale Interaction in Unexpected Events: Assistance, Alliance & Retreat. University of Colorado, Boulder, 2008 Palmer, Jason. Emergency 2.0 is coming to a website near you: the web spells a sea of change for crisis management. How should emergency services respond? New Scientist, 2010 Starbird, Kate et al. Chatter on the Red: What Hazards Threat Reveals about the Social Life of Microblogged Information. University of Colorado, Boulder, 2010. Shklovski, Irena et al. Finding Community Through Information and Communication Technology During Disaster Events. University of California & University of Colorado, 2008. Sutton, Jeannette et al. Backchannels on the Front Lines: Emergent Uses of Social Media in the 207 South California Wildfires. Proceedings of the 5th International ISCRAM Conference, May 2008. Vieweg, Sarah et al. Microblogging During Two Natural Hazards Events: What Twitter May Contribute to Situational Awareness. University of Colorado, Boulder, 2010. 4