Crystal Clear Eng1

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The Crystal Clear represents a new generation of PBXs. This new generation of PBX are often referred to as IP based PBXs. The \'IP\' refers to the fact that they use the same Internet Protocol (IP) that you use when surfing the internet or sending an email. The most obvious implication is that using an IP based PBX allows you to make phone calls over the Internet as well as over the tradional Public Switched Telecomunications Network PSTN (i.e. AT&T, Telecom Italia, Bezeq etc). You have probably heard of it by now but just in case, making a call over the internet is referred to as Voice over IP or more commonly by the acronym VoIP.

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Crystal Clear Eng1

  1. 1. Advanced IP Telephony Solution 16 January 2008 IP Telephony at Your Fingertips Crystal
  2. 2. Tikal Networks <ul><li>Over 4 years in IP Telephony </li></ul><ul><li>Integration house specializing in IP telephony solutions </li></ul><ul><li>Hundreds of satisfied business customers in Israel and abroad </li></ul><ul><li>Systems ranging from 4 up to hundreds extensions </li></ul><ul><li>Un-compromising professionalism and service </li></ul><ul><li>Representation of leading companies </li></ul>16 January 2008 IP Telephony at Your Fingertips
  3. 3. The Offering <ul><li>Enterprise IP Telephony Solutions </li></ul><ul><ul><li>CrystalClear Suite </li></ul></ul><ul><ul><li>IP Phones and Peripherals </li></ul></ul><ul><li>Advanced Management and Presence </li></ul><ul><ul><li>Crystal Manager </li></ul></ul><ul><li>Low Cost Mobile Telephony </li></ul><ul><ul><li>EZCall </li></ul></ul><ul><li>Encrypted Telephony </li></ul><ul><ul><li>CrypTone </li></ul></ul><ul><li>Call Centers </li></ul><ul><li>Broadcasting and Campaigning </li></ul><ul><li>Professional Service and support </li></ul>16 January 2008 IP Telephony at Your Fingertips
  4. 4. Traditional Telephony Switch Soft Switch Connectivity to operator Analog Adaptors SIP Telephones Conference Server Voice Mail Server Music and announcements Subscribers Location server Ordinary Telephones And Fax Machines 16 January 2008 IP Telephony at Your Fingertips PSTN
  5. 5. Everything in ONE system Conference Server Soft Switch Powered by Connectivity to operator Voice Mail Server Music and announcements Subscribers Location Ordinary Telephones And Fax Machines Analog Adaptors SIP Telephones 16 January 2008 IP Telephony at Your Fingertips PSTN
  6. 6. The Big Picture Ordinary Telephones And Fax Machines SIP Telephones 16 January 2008 IP Telephony at Your Fingertips PSTN ITSP
  7. 7. Conferencing System 16 January 2008 <ul><ul><li>Meet- Me conferencing </li></ul></ul><ul><li>Users dial into designated DID number </li></ul><ul><li>Required to enter PIN password* </li></ul><ul><li>And record their name before </li></ul><ul><li>entering the call. </li></ul>IP Telephony at Your Fingertips PSTN ITSP
  8. 8. Voice Mail to E-Mail <ul><ul><li>Voice Message can be sent </li></ul></ul><ul><ul><li>to any e-mail address as a .wav attachment. </li></ul></ul>16 January 2008 IP Telephony at Your Fingertips PSTN Internet
  9. 9. Fax to E-Mail <ul><ul><li>Fax can be received or </li></ul></ul><ul><ul><li>forwarded to Any e-mail address </li></ul></ul><ul><ul><li>as a .pdf attachment. </li></ul></ul>16 January 2008 IP Telephony at Your Fingertips PSTN
  10. 10. Music and Announcements <ul><ul><li>Music on hold according to: </li></ul></ul><ul><ul><li>ANI , DID , ACD queues, date and time of day </li></ul></ul><ul><ul><li>MP3 ,GSM, WAV formats </li></ul></ul><ul><ul><li>As simple as uploading MP3 file with web manager. </li></ul></ul>16 January 2008 IP Telephony at Your Fingertips PSTN
  11. 11. One Number Subscriber Tracking <ul><ul><li>Inbound call can ring in several users’ devices </li></ul></ul><ul><ul><li>(Mobile, SoftPhone and Desk Phone) at same time. </li></ul></ul><ul><ul><li>The first to pick up gets the call. </li></ul></ul>16 January 2008 IP Telephony at Your Fingertips PSTN
  12. 12. Calls Recording <ul><ul><li>Ability to record calls in several modes: </li></ul></ul><ul><ul><li>Continuous, On demand, ACD Agents. </li></ul></ul><ul><ul><li>Archived files by date, time and extension DN. </li></ul></ul>16 January 2008 IP Telephony at Your Fingertips PSTN
  13. 13. The Crystal Recording Interface <ul><li>CRI (Crystal Clear Recording Interface) providing the user an intelligence web interface to track is recordings and his voice mail </li></ul>16 January 2008 IP Telephony at Your Fingertips
  14. 14. Call Center Lite <ul><ul><li>Ability to handle incoming calls in several modes: </li></ul></ul><ul><ul><li>ACD, UCD ,Longest available, Group Call, Group Hunt. </li></ul></ul><ul><ul><li>Agent can log in to multiple queues. Use different MOH, announcement for every queue. </li></ul></ul>16 January 2008 IP Telephony at Your Fingertips PSTN
  15. 15. Select your SIP phone snom LinkSys Aastra Cisco PolyCom GrandStream 16 January 2008 IP Telephony at Your Fingertips PSTN ITSP
  16. 16. Mobile Communication <ul><li>Simple integration to WiFi networks </li></ul><ul><li>VoIP over GPRS </li></ul>16 January 2008 IP Telephony at Your Fingertips
  17. 17. CallBack & CallThru <ul><li>PRI or SIP connectivity to existing systems </li></ul><ul><li>CID and/or PW identification </li></ul><ul><li>Application on selected phones </li></ul><ul><li>Symbian, Win CE </li></ul><ul><li>Integrated billing and/or export to customer’s billing system </li></ul>16 January 2008 IP Telephony at Your Fingertips
  18. 18. Maximum Network Utilization Analog and Fax Phones Main Office POTS Gateway SIP Phones Large Branch SOHO Soft Phone 16 January 2008 IP Telephony at Your Fingertips PSTN WAN Internet ITSP
  19. 19. Easily Managed - 1 16 January 2008 IP Telephony at Your Fingertips
  20. 20. Easily Managed - 2 16 January 2008 IP Telephony at Your Fingertips
  21. 21. Billing 16 January 2008 IP Telephony at Your Fingertips
  22. 22. Maximum Scalability <ul><li>CrystalClear STD </li></ul><ul><ul><li>for small business or offices looking for enterprise-grade SIP PBX features, in a small, inexpensive, low-maintenance. Up to 100 extensions + 2 PRI </li></ul></ul><ul><li>CrystalClear 4U </li></ul><ul><ul><li>for small to medium size businesses requiring enterprise grade SIP PBX. Up to 500 extensions+4 PRI </li></ul></ul><ul><li>CrystalClear ENT </li></ul><ul><ul><li>for large enterprises demanding carrier-grade features in a robust, flexibility. Up to thousands of users and multiple sites, trunk lines and trunk types . </li></ul></ul>16 January 2008 IP Telephony at Your Fingertips
  23. 23. CrystalCLEAR -Summary 16 January 2008 IP Telephony at Your Fingertips
  24. 24. Thank You 16 January 2008 IP Telephony at Your Fingertips

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