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Heart of healing hma-2011-ardy roberto slides

  1. 1. The Heart of Healing:What Every Leader Should KnowBy Ardy RobertoAuthor, The Heart of HealingSpeaker – Hospital Management Asia2009-Vietnam, 2010-Korea, 2011-Singapore
  2. 2. MyHeartofHealing.info

(c)
Ardy
Roberto
2008
‐
buy
the
Heart
of
Healing
at
OMF.com


  3. 3. MyHeartofHealing.info

(c)
Ardy
Roberto
2008
‐
buy
the
Heart
of
Healing
at
OMF.com


  4. 4. Tap the shoulder of the person on your rightand say:“I am excited to learn!”Tap the shoulder of the person on your left andsay… “Ok, sure. But please inform your face”MyHeartofHealing.info

(c)
Ardy
Roberto
2008
‐
buy
the
Heart
of
Healing
at
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  5. 5. The 4 Heart Attitudes that every“Leader as Healer” must have- doctor, hospital administrator- nurse- assistant / caregiver
  6. 6. “Leadership is influence”- Dr John MaxwellThe highest level of leadership –level 4 leadership – involvestrust”
  7. 7. Doctors
are
leaders,
nurses
are
leaders,
hospital
managers
are
leaders.
You
influence
us.
We
need
to,
have
to,
follow
you.
We
place
our
lives,
and
the
lives
of
our
loved
ones
in
your
hands
just
like
a
rollercoaster
seatbelt…


  8. 8. “You
have
a
very
special
calling.
It’s
not
just
a
job
or
profession
that
you
have
entered.
You
influence
our
life’s
paths.
You
influence
our
choices
and
you
influence
the
path
between
healing
and
illness.
And
even
between
life
and
death.”

  9. 9. Most
trusted
authority
figures
Top
4
(percenSle
of
65%
or
more.
HMA
2008)
1. nurses 2. pharmacists 3. Doctors 4. Den5sts 
  10. 10. Doctors - tap the shoulder of the personnext to you and say:“People trust me ”Seatmate: Reply to the good doctor and say… “But they trust your nurses more”MyHeartofHealing.info

(c)
Ardy
Roberto
2008
‐
buy
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Heart
of
Healing
at
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  11. 11. Most
distrusted
authority
figures
….boWom
4
(less
than
40%
to
10%
trust
raSng)
7.
lawyers
8.
AdverSsing
execs
/
HMO
mgrs
9.
PoliScians
/
insurance
salesmen
10.
Used
car
salesmen
Source:
Gallup
Poll
cited
at
HMA‐09

  12. 12. We trust you with our lives. We trust you to HELP heal us and our loved ones. 
  13. 13. Tap the shoulder of the person on your rightand say:“I trust you!”Tap the shoulder of the person on your left andsay… “Can I borrow S$10?”MyHeartofHealing.info

(c)
Ardy
Roberto
2008
‐
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the
Heart
of
Healing
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  14. 14. Based on the bookThe Heart of Healing- not a doctor (pre-med drop out/testsubject]- personal experience dealing withhospital staff, mgt and doctors- caregiver to my wife- 10 yrs of research- even applicable to other aspects of lifethat need healing
  15. 15. Let’s
start!
Fasten
your
seatbelts!
We’re
going
to
go
fast,
fast,
fast
–
at
rollercoaster
speed.

  16. 16. Case Study: My wife. 1995 - 1999 MyHeartofHealing.info

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  17. 17. Dec ‘99-May 2000 Crisis situation – Very ill, suspected to have bone cancer or leukemia MyHeartofHealing.info

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  18. 18. “Missed diagnosis”MyHeartofHealing.info

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  19. 19. June 2000 “SLE” Systemic Lupus: Attacked multiple organs, esp kidneys, nervous system, etc Very bad prognosis.. MyHeartofHealing.info

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  20. 20. OctoberMy “Miracle”:Patient•  idney damage Kreversed•  o chemotherapy N•  o Dialysis N•  inimal medication M•  upus quiet since L2000 MyHeartofHealing.info

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  21. 21. 2001 onwardsMy “Miracle”Patient MyHeartofHealing.info

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  22. 22. Second lease on life MyHeartofHealing.info

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  23. 23. Dream tripsMy “Miracle”Patient @ Sea ofGalilee MyHeartofHealing.info

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  24. 24. Dream trips – Egypt/ Israel 2005My “Miracle” Patient @ Sea ofGalilee MyHeartofHealing.info

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  25. 25. 2006 onwardsMy “Miracle” Patient @ Sea ofGalilee Miracle:
 From
bankrupt
to
giving
back
 MyHeartofHealing.info

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  26. 26. July 2008 - 2009 Miracle wife to miracle son MyHeartofHealing.info

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  27. 27. How did “exhibit A” go from....? MyHeartofHealing.info

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  28. 28. “Whatever it is you’re doing, keep on doing it!” - Tingting’s DoctorMyHeartofHealing.info

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  29. 29. Hope
 Heart
of
 Encourage E Prayer
 ment
 Healing
 Love
MyHeartofHealing.info

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  30. 30. 1st Heart Attitude...Help Heal WithHOPE
  31. 31. Hope33  Words Actions Attitude MyHeartofHealing.com

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  32. 32. Hope34  Why are you downcast, O my soul? Why so disturbed within me? Put your hope in God…. Psalm 43:5a MyHeartofHealing.com

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  33. 33. Hope – Power of Words35  …be careful with your words “Anxiety in a man’s heart weighs it down, but a good word makes it glad.” King Solomon, Proverbs 12:25 (NASB) MyHeartofHealing.com

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  34. 34. Hope – Power of Words36  {Healing conversations} Every morning I would say to my wife: “Don’t worry. You’re going to get better today.” MyHeartofHealing.com

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  35. 35. Hope – Power of Words37  At the hospital, near death: “I’m not giving up on you, Swato.” MyHeartofHealing.com

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  36. 36. Case Study: TS38  “Words can kill as well as heal, a fact more physicians need to be aware of.” Dr Bernie Siegel Author MyHeartofHealing.com

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  37. 37. Case Study: TSThere was this heart doctor who was making his39 hospital rounds with him together with somestudent interns. Visiting the room of a lady patient,the esteemed heart doctor looked at the chart andannounced to his students, “Here is a classic caseof TS,” and then left the room.By “TS” the good doctor meant, “tricuspidstenosis,” which is far from life threatening from amedical point of view.But the woman, who heard the diagnosis,interpreted TS as “Terminal Situation.” As soon asthe heart doctor left she thought, “Terminal! I’mdying! Oh no!” MyHeartofHealing.com

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  38. 38. Case Study: TS40  The woman was in great distress, her pulse elevated, her previously clear lungs filling up with fluid.” When they tried to reassure her that her problem was a minor one, she would not listen. The “distinguished doctor” had declared her a “Terminal Situation.” By nightfall “the woman had gone into acute heart failure and died.” MyHeartofHealing.com

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  39. 39. Help Heal With HOPE That’s why a very wise king named Solomon once said, “Reckless words pierce like asword, but the tongue of the wise brings healing.” Proverbs 12:18MyHeartofHealing.info

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  40. 40. Leader as healer needs to be... Dispenser of HOPEMyHeartofHealing.info

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  41. 41. Why leader’s should dispense hope “Hope, faith and a purpose in life, is medicinal. This is not merely a statement of belief but a conclusion proved by meticulously controlled scientific experiment.” -Dr. Harold G. Wolf, MD, Harvard MyHeartofHealing.info

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  42. 42. Leaders should dispense HOPEDrugs are tested by‘DOUBLE BLIND’ METHOD Pharmaceuticals today are tested by the ‘double blind’ method, meaning the administering doctors themselves do not know which is the true drug and which is the inert, ‘control’ drug.MyHeartofHealing.info

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  43. 43. Leaders should dispense HOPEThey must be tested that way for onesimple reason:the power of human hopeMyHeartofHealing.info

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  44. 44. Help Heal With HOPE Before double blind testing, virtually all, new drugs showed spectacular results, regardless of their chemical content.MyHeartofHealing.info

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  45. 45. Help Heal With HOPE Mystified researchers eventually found the doctor’s demeanor to be the key factor in the new drug’s success: By his smile, voice, and attitude, the doctor would unknowingly convey confidence and hope, convincing patients of the probability of improvement.MyHeartofHealing.info

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  46. 46. PLACEBO PHENOMENON Positive Positive Expectations = “Side Effects”MyHeartofHealing.info

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  47. 47. Help Heal With HOPE“When the effects (of the placebo) arenegative, the substance or procedure thattriggers them is not called ‘placebo,’ whichmeans ‘to please,’ but ‘nocebo.’ Nocebo isLatin for “I will harm.” -Bernie S. Siegel, MD, Love, Peace and HealingMyHeartofHealing.info

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  48. 48. NOCEBO PHENOMENON Negative Negative Expectations = Side EffectsMyHeartofHealing.info

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the
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  49. 49. Help Heal With HOPE With both placebos and nocebos, it is the expectations aroused by the substance or procedure that are ultimately responsible for the result.” -Dr. Bernie S. SiegelMyHeartofHealing.info

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  50. 50. A NOCEBO CASE STUDYTHE STORY OFNICK – theworrierMyHeartofHealing.info

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  51. 51. Nick got accidentally locked…in
a
refrigerator‐boxcar.
Nick
assumed
that
the
temperature
inside
was
a
freezing
0°C.
He
started
shivering
and
thought
to
himself,
“Ill freeze to death if I don’t get out of here.”  MyHeartofHealing.info

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Roberto
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  52. 52. A NOCEBO CASE STUDYBut he couldn’t get out. So Nick wrote amessage to his wife and family on a cardboardbox: “So cold,” “bodys getting numb. If I couldjust go to sleep. These may be mylast words.”MyHeartofHealing.info

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the
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  53. 53. A NOCEBO CASE STUDYThe strange thing was the boxcar’srefrigeration unit was broken and thetemperature inside was just around16°C — far from freezing.But the autopsy on Nick’s bodyshowed that he had frozen to death!MyHeartofHealing.info

(c)
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2008
‐
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the
Heart
of
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  54. 54. A NOCEBO CASE STUDYNick’s thoughts froze himself to death.MyHeartofHealing.info

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Roberto
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of
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  55. 55. NOCEBO PHENOMENON Negative Negative Expectations = “Side Effects”  MyHeartofHealing.info

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the
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of
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  56. 56. PLACEBO PHENOMENON Positive Positive Expectations = “Side Effects”MyHeartofHealing.info

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  57. 57. Case StudyPlacebo heart surgeries anyone?MyHeartofHealing.info

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  58. 58. Help Heal With HOPEBusinessweek, reporting on the economics ofthe billion-dollar heart surgery industry,reported the same placebo effects onthose who had thought they hadundergone laser heart surgery to improvetheir blood flow.MyHeartofHealing.info

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  59. 59. Help Heal With HOPEA Harvard Medical School associate professor,Dr. Roger J. Lahan, reported that those whowent through the real laser surgery andthose who went through the “shamoperation” got the same benefits: less pain and improved heart function.MyHeartofHealing.info

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  60. 60. Problem According to Andrew Weil, MD: Culture / Cycle of •  egativity N •  essimism P •  ear FMyHeartofHealing.info

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  61. 61. Are doctors HOPE weary? Dr Weil says the medical profession has a “hope-weary” attitude towards patients Simply
put:
Too
many
doctors
are
deeply   pessimis5c
about
the
possibility
of
people
 gejng
beWer,
and
they
communicate
their 
 pessimism
to
paSents
and
families.
MyHeartofHealing.info

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Roberto
2008
‐
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the
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  62. 62. Are doctors HOPE weary? “Many
of
the
paSents
who
come
to
see 
 me
have
been
told
by
doctors,
in
one
way 
 or
another,
that
they will not get   beQer,
that
they
will
have
to
learn
to
live
 with
their
problems
or
expect to die   from them,
that
medicine
has
nothing  more to offer them.” 
MyHeartofHealing.info

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Roberto
2008
‐
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of
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  63. 63. Help Heal With HOPESome of the most common complaints thatDr Weil hears sound like this:“Doctors don’t take time to listen to you or answer your questions.”MyHeartofHealing.info

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  64. 64. Help Heal With HOPESome of the most common complaints thatDr Weil hears sound like this: “All they do is give you drugs; I don’t want to take more drugs.”MyHeartofHealing.info

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Roberto
2008
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the
Heart
of
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  65. 65. Help Heal With HOPESome of the most common complaints thatDr Weil hears sound like this: “They said there was nothing more they could do for me.”MyHeartofHealing.info

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Roberto
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of
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  66. 66. Help Heal With HOPESome of the most common complaints thatDr Weil hears sound like this: “They told me it would only get worse.”MyHeartofHealing.info

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the
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  67. 67. Help Heal With HOPESome of the most common complaints thatDr Weil hears sound like this: “They told me I would just have to live with it.”MyHeartofHealing.info

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the
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  68. 68. Help Heal With HOPESome of the most common complaints thatDr Weil hears sound like this: “They said I’d be dead in six months.”MyHeartofHealing.info

(c)
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the
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  69. 69. Are your doctors pessimists?Dr Weil says he gets too many patients whohave come to him discouraged andsuffering not only physically, but alsoemotionally from the negative,pessimistic treatment methods of somedoctors.MyHeartofHealing.info

(c)
Ardy
Roberto
2008
‐
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the
Heart
of
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  70. 70. Are your doctors pessimists?One of Tingting’s first doctors said:“She is very sick…She is not going to get better.She will be on medication for the rest ofher life!”MyHeartofHealing.info

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Roberto
2008
‐
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the
Heart
of
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  71. 71. According to a Johns Hopkins presentation, which factor/s are MOST highly correlated to overall patient satisfaction?A. Skill of the physicianB. Doctor/staff attitude MyHeartofHealing.info

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  72. 72. National Inpatient Correlations...Top 10 MOST Highly Correlated to Overall Patient Satisfaction?1.  How well staff worked together to CARE for you2.  Overall CHEERFULNESS of the hospital3.  Staff sensitivity...4.  Response to concerns/complaints made during stay5.  Staff effort to include you in decisions about your treatment...#8. Degree to which staff addressed your emotional/ spiritual needs. MyHeartofHealing.info

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  73. 73. National Inpatient Correlations...Bottom factors... MOST Highly Correlated to Overall Patient Satisfaction:# 40. Skill of physician(note: skill of nurses were ranked higher at #14) *Source: 2002 National Inpatient Correlations MyHeartofHealing.info

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  74. 74. Case Study : Lance Armstrong, cancer survivor and seven-time Tour de France winner, was diagnosed with brain cancer, testicular cancer and prostate cancer at 25, before biking his way to win the Tour de France six more times.MyHeartofHealing.info

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  75. 75. Are u giving hope or fear? You will crawl out of here…I’m going to Every day, I’m going to kill you. kill you, and then I’m going to bring you back to life. We’re going to hit you with chemo, and then hit you again, and hit you again. You’re not going to be able to walk. -Lance Armstrong’s first doctor It’s Not About the Bike: My Journey Back to Life, p 99.MyHeartofHealing.info

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  76. 76. Help Heal With HOPEBy the time the doctor was finished,Armstrong was “taken aback” and his motherwas trembling. Since Armstrong wasn’t a sadist, he took his business elsewhere where the doctors weremore gentle, optimistic and hopeful, yet down to earth. Armstrong went on to win his battle with cancer and win 7 Tour de France titles.MyHeartofHealing.info

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  77. 77. Help Heal With HOPE Hope is the only antidote to fear. - Lance ArmstrongMyHeartofHealing.info

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  78. 78. Raffle:
 Drop
your
name
cards
in
 the
brown
envelope
 being
passed
around.
 We’ll
be
raffling
off
3
 copies
of
The
Heart
of
 Healing.

MyHeartofHealing.info

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the
Heart
of
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 Raising
Funds
by
Producing,
Organizing
and
PromoSng
Events
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Ardy
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2008
 80

  79. 79. Healing Attitude #2:Help Heal WithENCOURAGEMENT
  80. 80. Leader as healer needs to .. Encourager = One who inspires COURAGEMyHeartofHealing.info

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  81. 81. Be an encourager by... Creating an encouraging environment of healing.MyHeartofHealing.info

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  82. 82. Help Heal With ENCOURAGEMENTMyHeartofHealing.info

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  83. 83. Help Heal With ENCOURAGEMENT1. Place pictures or paintings in your room that will either bring up happy memories or encourage a smile..MyHeartofHealing.info

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  84. 84. MyHeartofHealing.info

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  85. 85. Help Heal With ENCOURAGEMENT1. What were they thinking? Psychology Today: the blood pressure and anxiety levels of patients shot up when they looked at the paintings of Elizabethan Queeens displayed in the waiting room of a Canadian hospital. MyHeartofHealing.info

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  86. 86. Help Heal With ENCOURAGEMENT The effect on the patients was so negative, “thepaintings of Elizabethan Queens with stern expressions and creepy eyes had to be moved elsewhere.”MyHeartofHealing.info

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  87. 87. Help Heal With ENCOURAGEMENTMyHeartofHealing.info

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  88. 88. Help Heal With ENCOURAGEMENT We’re going to bring you back to this.MyHeartofHealing.info

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  89. 89. Help Heal With ENCOURAGEMENT2. Play “happy” music.MyHeartofHealing.info

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  90. 90. Help Heal With ENCOURAGEMENT3. Flowers, plants, treesand fresh air. In 1984, the scientist Roger S. Ulrich discovered that “patients who looked out over a cluster of trees instead of a brick wall had shorter post-operative stays and took fewer painkillers.” MyHeartofHealing.info

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  91. 91. Why not have a healing channel? THE WATERS OF LIFE: Regenerating and Relaxing Music and scenes of quiet lakes, waterfalls, brooks to help bring you to a state of relaxation. MyHeartofHealing.info

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  92. 92. Ecotherapy“subtle interactions with nature provide a range of cognitive benefits, includingelevated mood, enhanced memory, and decreased stress. Staring out a windowat pretty scenery can significantly lowerone’s heart rate, for example, and some studies even indicate that hospital windows with views of nature can facilitate healing. ”
  93. 93. Ecotherapy Hospital architecture
  94. 94. EcotherapyHospital architecture: hallways
  95. 95. Help Heal With ENCOURAGEMENT4. Healing Colors. MyHeartofHealing.info

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  96. 96. Help Heal With ENCOURAGEMENT5. Healing Aroma.MyHeartofHealing.info

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  97. 97. Encourage healing with...MyHeartofHealing.info

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  98. 98. Help Heal With ENCOURAGEMENTFruits that are fiber rich Pineapples are relatively inexpensive and have lots of fiber to help cleanse your colon.MyHeartofHealing.info

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  99. 99. Help Heal With ENCOURAGEMENTAnti-oxidant rich foods Go for the greener leafy vegetables. Malungay (moringa) is called the “miracle tree” bythe Department of Agriculture inHawaii because of its healing and high nutritional properties.MyHeartofHealing.info

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  100. 100. Help Heal With ENCOURAGEMENTSoups Tingting also loves clear shiitake mushroom soup served with chopped onions and garlic. Shiitake mushroom has also proven to be an immunity booster. MyHeartofHealing.info

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  101. 101. Help Heal With ENCOURAGEMENTTea University of Purdue researchers recently concluded that a compound in green tea inhibits the growth of cancer cells.”MyHeartofHealing.info

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  102. 102. Help Heal With ENCOURAGEMENTFishFish oil is good for theheart, inflammation,preventing cancer of thebreast, colon, prostate andis great for keeping healthyeyes.MyHeartofHealing.info

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  103. 103. Help Heal With ENCOURAGEMENT0ils Extra virgin olive oil is one of the “secrets” to the Mediterranean diet.MyHeartofHealing.info

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  104. 104. Help Heal With ENCOURAGEMENT Virgin Coconut Oil (VCO) According to research, the lauric A ConradoFrancisco Dayrit, Dr.noted pharmacologist and has acid in VCO is the “substance cardiologist-internist, Dr. about written a book, The Truth Dayrit, that the first The Drugstore in a was keeps infants from getting Coconut Oil: to conduct a clinical viral orendorsinged confirmed Bottle, bacterial…infections. study in 1999 “that the healing anecdotal of virgin coconut oil propertiesreports on coconut oil. exhibiting anti-HIV effects.”MyHeartofHealing.info

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  105. 105. Help Heal With ENCOURAGEMENT0rganic.Eat foods thatare free fromhormones andpesticides.MyHeartofHealing.info

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  106. 106. Help Heal With ENCOURAGEMENTDrink healthy and detox (no to coke!). Our bodies were not made to drink sugar- Our bodies were not made to drink sugar- loaded juices and colas. Studies show that loaded juices and colas. Studies show that drinking sugary fizzy drinks promotes “fog drinking sugary fizzy drinks promotes “fog brain” or fuzzy, unclear thinking because of brain” or fuzzy, unclear thinking because of sugar rushes where your blood sugar levels sugar rushes where your blood sugar levels swing from high to low. swing from high to low. MyHeartofHealing.info

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  107. 107. Help Heal With ENCOURAGEMENTDrink healthy and detox. FRESH BUKO (COCONUT) JUICE. Do your kidneys a favor. Buko juice (no sugar please) helps the kidneys filter our blood.MyHeartofHealing.info

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  108. 108. Help Heal With ENCOURAGEMENTDark Chocolate Dark choco has substances known as flavonoids It appears that flavonoids have powerful antioxidant effects. And release endorphins. Happy hormones!MyHeartofHealing.info

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  109. 109. Help Heal With ENCOURAGEMENTF RUITS A NTI- OXIDANTS S OUP T EA F ISH O ILS (Olive or VCO) O RGANIC FOOD D ETOXIFYING WATER D ARK CHOCOLATEMyHeartofHealing.info

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  110. 110. Help Heal With ENCOURAGEMENT  FACT: Over the past decade, 8 medical directors of hospitals in Metro Manila have been among themembers of the medical profession stricken with cancer.”MyHeartofHealing.info

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  111. 111. Help Heal With ENCOURAGEMENT…doctors have begun to concede that “dietary habits and environmental influences” are the chief determinants of cancer and “not genetic factors.”MyHeartofHealing.info

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  112. 112. Help Heal With ENCOURAGEMENTSo start taking charge of your health.Use God’s “pharmacy” MyHeartofHealing.info

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  113. 113. God’s Pharmacy
  114. 114. Its been said that God first separated the salt water
 from the fresh, made dry land, planted a garden, 
 made animals and fish... 
 All before making a human. 
He made and provided what wed need before we were born. 
 These are best & more powerful when eaten raw. 
 Were such slow learners... God left us a great clue as to what foods help what 
 part of our body! Gods Pharmacy! Amazing!
  115. 115. A sliced Carrot looks like the human eye. 
 The pupil, iris and radiating lines look 
 just like the human eye... 
 And YES, science now shows carrots greatly 
enhance blood flow to and function of the eyes. 

  116. 116. A Tomato has four chambers and is red. 
 The heart has four chambers and is red. 
 All of the research shows 
 tomatoes are loaded with lycopine
and are indeed pure heart and blood food.

  117. 117. Grapes hang in a cluster that has the shape of the heart. 
Each grape looks like a blood cell and
 all of the research today shows 
 grapes are also profound heart andblood vitalizing food.

  118. 118. A Walnut looks like a little brain, a left and right 
 hemisphere, upper cerebrums and lowercerebellums. Even the wrinkles or folds on the nut are just like the neo-cortex. We now knowwalnuts help develop more than three (3) dozen neuron-transmitters for brain function.
  119. 119. Kidney Beans actually heal and help maintainkidney function and yes, they look exactly like the human kidneys.
  120. 120. Celery, Bok Choy, Rhubarb etc look just like bones.These foods specifically target bone strength. 
Bones are 23% sodium and these foods are 23% sodium. 
If you dont have enough sodium in your diet, 
the body pulls it from the bones, thus making them weak. These foodsreplenish the skeletal needs of the body.
  121. 121. Avocadoes, Eggplant and Pears target the health and function of the womb and cervix of the female - they look just like these organs. Todays research shows that 
 when a woman eats one avocado a week, 
 it balances hormones, sheds unwanted birth weight, 
 and prevents cervical cancers. And how profound is this? 
 It takes exactly nine (9) months to grow an avocado 
 from blossom to ripened fruit There are over 14,000photolytic chemical constituents of nutrition in each one of these foods (modern science has only studied 
 and named about 141 of them).
  122. 122. Figs are full of seeds and hang in twos when theygrow. Figs increase the mobility of male spermand increase the numbers of Sperm as well toovercome male sterility.
  123. 123. Sweet Potatoes look like the pancreas and actually balance the glycemic index of diabetics.
  124. 124. Olives assist the health and function of the ovaries.
  125. 125. Oranges, Grapefruits, and other Citrus fruits look justlike the mammary glands of the female and actuallyassist the health of the breasts and the movement oflymph in and out of the breasts.
  126. 126. Onions look like the bodys cells. Todays researchshows onions help clear waste materials from all ofthe body cells.They even produce tears which wash the epitheliallayers of the eyes. A working companion, Garlic,also helps eliminate waste materials and dangerousfree radicals from the body.
  127. 127. Help Heal With ENCOURAGEMENTMyHeartofHealing.info

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  128. 128. Help Heal With ENCOURAGEMENTLaughter — a natural painkiller.MyHeartofHealing.info

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  129. 129. Help Heal With ENCOURAGEMENT Norman Cousins, the famous author and editor of New York’s Saturday Review magazine, helped fight depression and pain by watching Charlie Chaplin movies in his hospital room.MyHeartofHealing.info

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  130. 130. Help Heal With ENCOURAGEMENT While doing this, he made the “joyous discovery that ten minutes of genuine belly laughter would give me at two hours of pain-free least sleep.” MyHeartofHealing.info

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  131. 131. Help Heal with an ENCOURAGING...MyHeartofHealing.info

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  132. 132. The J&J CaseUnderweight,
prematurely
born
babies gain weight faster when
they
are
caressed by nurses.   Today,
there
are
nurses
and
volunteers
 whose
jobs
are
to
do
nothing
but
caress
and
 stroke
these
babies
at
given
hours.

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  133. 133. The J&J CaseResearchers
have
discovered
that
withholding

tender
loving
caresses
results
in
further weight loss and could even lead to the death of premature babies!
‐Daniela
Lamas,

 “Human
touch
has
many
health
benefits,
especially
for
children,”

 Knight
Ridder
Newspapers.
Sunday,
February
29,
2004,

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  134. 134. Encourage healing with massagesMyHeartofHealing.info

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  135. 135. Help Heal With ENCOURAGEMENT“Studies
have
shown
that
light, gentle massage can help reduce nausea, pain, diarrhea and other side effects of cancer treatments,”
says
Cynthia
Raman,
RMT,
NCTMB,
a
Houston
massage
therapist.

 “We
also
know
that
it s5mulates the  immune system, the gastrointes5nal  tract and improves circula5on.”

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  136. 136. Help Heal With ENCOURAGEMENTAt the M.D. AndersonCancer Center inHouston, CynthiaRaman provides free10-minute chairmassages to bothcancer patients andtheir caregivers.MyHeartofHealing.info

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  137. 137. Help Heal With HUGS Dr. Hunter “Patch” Adams – the hugging doctor - with my wife, Tingting February 2003 UNILAB Conference at the Manila Pavilion Hotel, Manila, PhilippinesMyHeartofHealing.info

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  138. 138. Help Heal by encouraging to...MyHeartofHealing.info

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  139. 139. How to let go...“Anger intensifies  pain” MyHeartofHealing.info

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  140. 140. Anger results in...“Frequent
anger
may
speed
up
the
process
of
atherosclerosis,
in
which
faWy
plaques
build
up
in
arteries.
The
heart
pumps
harder,
blood
vessels
constrict,
blood pressure surges,
and
there
are
higher
levels
of
glucose
in
the
blood
and
more
fat
globules
in
the
blood
vessels.
All
this,
scienSsts
believe,
can cause damage to artery walls.” ‐
Cleveland
Clinic,
Jeffrey
Kiffer,
MA
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  141. 141. Encourage healing by letting go...MyHeartofHealing.info

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  142. 142. How to let go...MyHeartofHealing.info

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  143. 143. St Paul’s advice:14 5  Get rid of all bitterness, rage and anger, brawling and slander, along with every form of malice. Be kind and compassionate to one another, forgiving each other, just as in Christ God forgave you. Ephesians 4:31–32 MyHeartofHealing.com

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  144. 144. How to let go: #1. Write a list Names of people who have  What they did...  hurt you  Bobbit
 Owes
me
money
 Sabel
 Stole
my
boyfriend
 Onyok
 …Stole
my
girlfriend
MyHeartofHealing.info

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  145. 145. How to let go: #2.PrayLord,
I
release
all
these
hurts
and
these
people
to
you.
I
forgive
them
as
You
have
forgiven
me. Amen
MyHeartofHealing.info

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  146. 146. How to let go: #3. Tear and releaseMyHeartofHealing.info

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  147. 147. 14 9 . MyHeartofHealing.com

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  148. 148. Tap the shoulder of the person to your rightand say:“Let go ”Tap the shoulder of the person on your left andsay:“You fir_ __”MyHeartofHealing.info

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  149. 149. Help Heal by encouraging to...MyHeartofHealing.info

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  150. 150. How to let go...Say thank  you and count your blessings! But hard because... “why me?” “It’s not fair!” MyHeartofHealing.info

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  151. 151. 15 3  “How can a man say that the Lord doesn’t see our troubles and isn’t being fair? The everlasting God never grows faint and weary. No one can fathom the depths of His understanding. He gives power to the tired and worn out, strength to the weak. And they that wait upon the Lord shall renew their strength. They will soar on wings like eagles; they will run and not grow weary, they will walk and not be faint.” – Isaiah 40:27-29,31 MyHeartofHealing.com

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  152. 152. Give thanks and celebrate15 4  TingSng
 MyHeartofHealing.com

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  153. 153. Ch 26: The “blessings of illness”15 5  TingSng
 Take
the
slow
road
back
to
 recovery...
enjoy
 MyHeartofHealing.com

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  154. 154. Have a gratitude journal...Author
Chris
Lowney,
in
his
book
“Heroic
Living,”

says,
“Be
grateful
because
graStude
is
what
energizes
and
moSvates
us
to
pursue
great
purpose.
An
“ajtude
of
graStude”
enables
us
to
recognize
the
gips
we
have
been
blessed
with
and,
as
a
result,
to
show
kindness
to
others,
celebraSng
their
good
fortune,
admiring
their
achievements
and
praying
for
their
conSnued
wellbeing.
MyHeartofHealing.info

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  155. 155. Immune Booster Grateful
people
tend
to
be
more
opSmisSc,
a
characterisSc
that
researchers
say
boosts the immune system.
"There
are
some
very
interesSng
studies
linking
opSmism
to
beWer
immune
funcSon,"
says
Lisa
Aspinwall,
PhD,
a
psychology
professor
at
the
University
of
Utah.
MyHeartofHealing.info

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  156. 156. Have a gratitude journal...Exercise
graStude
“List
down
every
day
something
that
you
are
grateful
for.
Keep
a
graStude
journal.”
–
Oprah
Winfrey
MyHeartofHealing.info

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  157. 157. Attitude16 2  Words Actions MyHeartofHealing.com

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  158. 158.
  159. 159.
  160. 160. Fearless
:
Anthony
Robles
–
Champion
NCAA
Wrestler

  161. 161. Fearless
:
Jessica
Cox
–
First
Filipina
pilot

  162. 162. “God has a purpose behind every problem. …He uses circumstances to develop our character.” - Rick Warren,The Purpose Driven LifeMyHeartofHealing.info

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  163. 163. Hope
 Heart
 Encoura E Prayer
 of
 gement  Healing
 Love
MyHeartofHealing.info

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  164. 164. Diagnostic Test
  165. 165. Diagnostic Test: Stare at each of the following patterns for 5 seconds each.   If the patterns are moving even slightly raise your hand.   If they are perfectly still don’t raise your hand.MyHeartofHealing.info

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  166. 166. MyHeartofHealing.info

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  167. 167. MyHeartofHealing.info

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  168. 168. MyHeartofHealing.info

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  169. 169. Results:None of these images are animated - they areperfectly still.   The slower the pictures move, the betteryour ability of handling stress. Senior citizens and kids see them standingstill.    Alleged criminals that were tested see themmoving/spinning around fast. MyHeartofHealing.info

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  170. 170. Tap the shoulder of the person on your rightand say:“I am not a criminal!”Tap the shoulder of the person on your left andsay… MyHeartofHealing.info

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  171. 171. But let’s remember yesterday’s keynotefrom the good professor (to paraphrase):“If you have to drag yourself to work,you are committing a crime of violenceon yourself!”So…Love your work!MyHeartofHealing.info

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  172. 172. Because: “Work is Love made visible” K.G.MyHeartofHealing.info

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  173. 173. Tap the shoulder of the person on your rightand say:“Love your work!”Tap the shoulder of the person on your left andsay… “Give me a rise…”MyHeartofHealing.info

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  174. 174. Healing attitude for leaders:LOVE
  175. 175. Help Heal With CAREMyHeartofHealing.info

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  176. 176. Help Heal With PATIENT CAREHMAPatient Safety ReportIn USA alone, almost 100,000 accidentally diedue to mistakes at hospitals.In Florida, a journalist died of an accidentalchemotherapy overdose…In Boston, law suit over wrong legamputated.MyHeartofHealing.info

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  177. 177. Help Heal With CAREOther headlines…•  urgeon Removes Kidney Instead of  SGallbladder  •  irl Dies A^er Receiving Wrong Heart,  GLungs •  urgeons Leave 13‐Inch Retractor in  SPa5ent MyHeartofHealing.info

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  178. 178. Help Heal With CAREMyHeartofHealing.info

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  179. 179. Help Heal With CARE Medical
mistake
on
Baby
Yok
Shan
in
a
 hospital
in
Malaysia
that
cost
the
 baby’s
lep
arm
last
Sept
1,
2007.
 Hospital
offered
compensaSon…

 
hWp://yokshan.blogspot.com
MyHeartofHealing.info

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  180. 180. Help Heal With LOVING CARE Or…why not treat each person as if they were family? Would mistakes radically drop?MyHeartofHealing.info

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  181. 181. Key to healing – caring doctorsMy “Miracle” Patient MyHeartofHealing.info

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  182. 182. Help Heal With LOVE We could be foolish to underestimate the healing power of human connectedness, fueled by the energy of love. After all, the power of love is itself a miracle. – Dr. L. Robert KeckMyHeartofHealing.info

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  183. 183. MyHeartofHealing.info

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  184. 184. Help Heal With LOVEMyHeartofHealing.info

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  185. 185. Help Heal With LOVEFrom a birthday card that was given to me byTingting three months before her worst flare-up andher subsequent healing miracle. She later told me that it took her about 30 minutes to write this short letter because her hands were always so stiff and swollen from the lupus. MyHeartofHealing.info

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  186. 186. Help Heal With LOVE I’m not giving up on you, Swato!MyHeartofHealing.info

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  187. 187. Help Heal With LOVE... LOVE NEVER FAILS.” - St. Paul (1 Corinthians 13:8 )MyHeartofHealing.info

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  188. 188. 15, August 2010Email from Dr Elmo Lago“from The Mind of Healing to the Heart ofHealing”As I gathered my Interns for their weeklyteaching rounds, I hesitated for a moment as towhat to teach them that afternoon. For earlier Ihad a sad encounter with a Resident whocommented on one of my patients withLeukemia. I asked him how the patient was andhe flatly answered, "nothing we can do, SHEWILL DIE SOON". 
  189. 189. Although I felt sad for the patient, I feltsadder for the Resident Physician.I wondered ... how could someone just losehope for a patient?Facing my interns, I told them about thisincident. I began to tell them that althoughdoctors think they can do it all, they reallycant. I told them that not all healing is in thetextbooks.
  190. 190. The diagnosis and the treatment--these maybe very important to patient care but thegreatest part of healing I believe, is thepatient having the hope to live, the hope forhealing… Like when:-  he patient is encouraged to move on Tdespite the odds.- Encouraged to eat even when it is difficultto do so. - The patient being loved during theordeal and even when everything is goingreally bad, that there are people praying forthem to get through that ordeal.
  191. 191. That afternoon, we did not studyanything about the presentation ofdiseases, the diagnosis of diseases northe management of diseases.We studied how to HELP our patients.We thought of ways to give Hope, toEncourage, to Love and to Pray.As an ending exercise, I asked them todraw (using crayons and a bond paper)something they think would encourageour patient (Her name is Lala),something that would give her hope.They did! 
  192. 192. The next day, I eagerly gave theirdrawings to Lala. She had this widesmile when she received it. Still in painbecause of her Leukemia, she stillmanaged to say a soft "Thank you".The following day, when I made myrounds, the pictures were on the walland she was seated when she greetedme. She was discharged 2 days later,(NOTE: SHE DIDNT PASS ON!)
  193. 193. 2 weeks later, she sent me a card forthat gesture of hope. Her fight againsther cancer is still not over but with herrenewed hope and strength, and withGods favor, I know she will be alright.From that time, every group of internsthat rotated under me, I lectured on TheHeart of Healing hoping to inspire themto continue giving HELP to patientsunder their care.
  194. 194. Two others patients have benefited fromHELP ...Benjamin with Laryngeal Cancer(underwent Laryngectomy)
  195. 195. and Nanay with Aplastic Anemia.- Dr Elmo Lago, Lourdes HospitalPS: The Heart of Healing was inspired by the book"the Heart of Healing" by Ardy Roberto. Our HELPprogram was also Inspired by Ardy Roberto
  196. 196. DR
ELMO
LAGO’S
HEART
OF
HEALING
PROGRAM
REAPS
BENEFITS

  197. 197. Help Heal With LOVE “And now these three remain: faith, hopeand love. But the greatest of these is love.” St. Paul (1 Corinthians 13:13)MyHeartofHealing.info

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  198. 198. Help Heal With LOVE love can be an But I do know this: incredible powerful healing force and its scope, its capabilities, and its mystery far exceeds what our left-brain can comprehend. – Dr. L. Robert KeckMyHeartofHealing.info

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  199. 199. Healing attitude ofPRAYER
  200. 200. Help Heal With PRAYER Our prayers may be awkward. Our attempts may be feeble. But since power of prayer is in the the one who hears it and not the our prayers do one who says it, make a difference. -Max LucadoMyHeartofHealing.info

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  201. 201. Help Heal With PRAYER LIFE VERSE: “Heal me, O Lord, and I will be healed; save me and I shall be saved, for you are the one I praise.” Jeremiah 17:14MyHeartofHealing.info

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  202. 202. Help Heal With PRAYERMyHeartofHealing.info

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  203. 203. Help Heal With PRAYERAccording to an article titled God Power:This just in – religion and spirituality workby John McManamy: There are about 1,200 studies on “the healing power of faith and the health effects of spirituality.”MyHeartofHealing.info

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  204. 204. Help Heal With PRAYERHe cites the work of Dr Harold Koenig,founder of the Center for the Study ofReligion/Spirituality at Duke University.These studies where Dr Koenig waspersonally involved include the followingcases.MyHeartofHealing.info

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  205. 205. Help Heal With PRAYERLowered Risk of HypertensionA 1998 study of nearly 4,000 people aged 65years and older which found the risk ofdiastolic hypertension 40 percent loweramong people who attended religious servicesat least once a week and prayed or studied theBible at least daily.MyHeartofHealing.info

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  206. 206. Help Heal With PRAYERLowered Risk ofAge-related DiseasesA 1997 study of more than 1,700 older adults fromNorth Carolina which found that persons whoattended church at least once a week were onlyhalf as likely as non-attenders to have elevatedlevels of interleukin-6, an immune system proteininvolved in a wide variety of age-related diseases.MyHeartofHealing.info

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  207. 207. Help Heal With PRAYERFaster Recovery from DepressionA 1998 study of 87 depressed older adultswhich found those who recovered fromdepression the fastest corresponded tothe extent of their religious belief.MyHeartofHealing.info

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  208. 208. Help Heal With PRAYERRheumatoid Arthritis patientsrelieved of pain and swellingafter prayer sessions This study was conducted by Dr. Dale Matthews, associate professor of medicine, Georgetown University School of Medicine, Washington, D.C. The study abided by the standards and protocol established by the American College of Rheumatology. MyHeartofHealing.info

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  209. 209. Help Heal With PRAYERReduced Hospital DaysA study of 542 patients aged 60 or olderadmitted to Duke University Medical Centerwhich found those who attended religiousservices weekly or more reduced hospitalstays by more than half.MyHeartofHealing.info

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  210. 210. Help Heal With PRAYERReduced Hospital DaysPeople with no religious affiliation spent anaverage of 25 days in the hospital compared to11 days for patients affiliated with somereligious denomination. Patients who attendedreligious services weekly or more also were 43percent less likely to have been hospitalizedin the previous year.MyHeartofHealing.info

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  211. 211. Help Heal With PRAYERHigher Success Rate in SurgeryA 1995 study of 232 patients at DartmouthMedical School which found that elderly heartpatients were 14 times less likely to diefollowing surgery if they found strength andcomfort in their religious faith and remainedsocially involved.MyHeartofHealing.info

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  212. 212. Help Heal With PRAYERSpirituality and Healing inMedicine seminar at HarvardUniversity confirms that “prayer... could have astounding therapeutic effects.”MyHeartofHealing.info

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  213. 213. Help Heal With PRAYERDr Herbert Benson, a Harvard Medical Schoolcardiologist and founder of the Mind-BodyInstitute at Beth Israel Deaconess Hospital, was, inhis own words, “not a religious person.”But study after study showed himthat prayer is good for his patients.MyHeartofHealing.info

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  214. 214. Help Heal With PRAYERI used to be skeptical about these storiesand testimonies of healing by prayer — even after Ibecame a Christian. Some of these stories were justtoo, well, “miraculous.”And then I became a participant andwitness myself... I saw my wifehealed.MyHeartofHealing.info

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  215. 215. June 2000 “SLE” Systemic Lupus: Attacked multiple organs, esp kidneys, nervous system, etc Very bad prognosis.. MyHeartofHealing.info

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  216. 216. The results of H.E.L.P... July 2000 October 8, 2000.   Here’s my wife, skin and bones 3
months
later
aper
doctors
and
 jutting out from her body. Still friends
thought
that
my
sweet
wife
 weak from the six month ordeal was
going
to
die,
here
she
is
 with systemic lupus, she’s smiling celebraSng
her
birthday!
She
 because she was now hopeful conSnues
to
see
her
doctors
for
 that she would eventually recover. The picture was taken check‐ups,
and
her
doctors
 with our goddaughter, Chava, the conSnue
to
express
amazement
 day after being discharged and
joy
at
her
“miraculous”
from the hospital recovery. MyHeartofHealing.info

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  217. 217. Traveling resumed within 7 mosMyHeartofHealing.info

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  218. 218. Help Heal With PRAYER You certainly were helped by a few miracles from above. Miraculous.MyHeartofHealing.info

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  219. 219. My miracle patient MyHeartofHealing.info

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  220. 220. 200623 1 My “Miracle” Patient @ Sea ofGalilee Miracle:
 From
bankrupt
to
giving
back
 MyHeartofHealing.com

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  221. 221. Help Heal With PRAYER I now realize that life is so temporary. ...that I should spend my time with the people I love and that matter in my life. I’ve learned to appreciate even more my what matters most is family... that not success or money, but family, love, God... -TingtingMyHeartofHealing.info

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  222. 222. Help Heal With PRAYER Life is short. We need to learn to count our days. -TingtingMyHeartofHealing.info

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  223. 223. The heart of healing “Teach us to number our days aright, that we may gain a heart of wisdom.” The Psalmist (Psalm 90:12)MyHeartofHealing.info

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  224. 224. The heart of healing To end this talk…. Remember the poem of Robert Frost?MyHeartofHealing.info

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  225. 225. The heart of healing To end this talk…. Remember the poem of Robert Frost?MyHeartofHealing.info

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  226. 226. The heart of healingI shall by telling this with a sighSomewhere ages and ages hence:Two roads diverged in a woodAnd I – I took the one less traveled by;And that has made all the difference.- Robert FrostMyHeartofHealing.info

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  227. 227. The heart of healing Two roads I
shall
by
telling
this
with
a
sigh
 Somewhere
ages
and
ages
hence:
 Two
roads
diverged
in
a
wood,
And
I
‐‐
 I
took
the
one
less
traveled
by;
 And
that
has
made
all
the
difference.

MyHeartofHealing.info

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 Robert
Frost

  228. 228. Hope
 Heart
of
 Encourage E Prayer
 ment
 Healing
 Love
MyHeartofHealing.info

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  229. 229. The heart of healingSo may you choose to…hope more,encourage more,love more, to pray more….These are definitely not popular choices.So may God bless those you with miracle aftermiracle as you choose the road less traveledby.It will make a world of difference for you andyour patients.MyHeartofHealing.info

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  230. 230. Ardy, Tingting & Joshua... Facebook.com/ heartouealing
 Ardy.roberto@gmail.com
MyHeartofHealing.info

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  231. 231. Complete Healing24 2  Do you have a wound that refuses to heal? Emotional Relational Financial Spiritual MyHeartofHealing.com

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  232. 232. Remember this promise...24 3  “Can anything ever separate us from Christ’s love? Does it mean He no longer loves us if we have trouble or calamity, or are persecuted, or are hungry or cold or in danger or threatened with death?…No, despite all these things, overwhelming victory is ours through Christ, who loved us. MyHeartofHealing.com

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  233. 233. Nothing can separate you...24 4  And I am convinced that nothing can ever separate us from His love. Death can’t, and life can’t. The angels can’t, and the demons can’t. Our fears for today, our worries about tomorrow, and even the powers of hell can’t keep God’s love away. Whether we are high above the sky or in the deepest ocean, nothing in all creation will ever be able to separate us from the love of God that is revealed in Christ Jesus our Lord.” Romans 8: 35–39 (NLT) MyHeartofHealing.com

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  234. 234. Complete Healing24 5  “For God so loved the world that he gave his only Son, so that everyone who believes in him will not perish but have eternal life.” John 3:16 (New Living Translation) MyHeartofHealing.com

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  235. 235. MyHeartofHealing.info

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  236. 236. Based on  Research, experience and scripture truth  Ardy Roberto Author, Pera na Hindi Bi5n 
  237. 237. MyHeartofHealing.info

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  238. 238. MyHeartofHealing.info

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  239. 239. m   (c)  Ar dy  Ro berto  20 08  ‐  bu y  th e Heart  of He ali ng  at  OMF.co m   The gift of healing is yours through Jesus John 3:16 – God’s love through Jesus Thank
U 


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