Communication Communication is the transfer of intended meaning or message.
Effective communication Effective communication is getting the message across to someone else so that he is fully understood with the way you was intended .
To get Effective communication 1-You need to listen effectively. 2- you need to clarify and confirm effectively by asking (e.g.) what & why & how & when. 3-You need to respond effectively.
Communication skills are a part from thehuman behavior can be acquired andimproved by learning and training throughour life .
So , for the continuousdevelopment program in ourcompany any individual withinthe company needing toimprove his communication andinterpersonal skills.
Most problems within a company arisefrom poor communication, resulting in:1-Mistakes caused by instructions not beinggiven or understood properly.2-Frustration caused by the inability to dealwith staff or customers or managementeffectively.3-problems generated by poor choices ofsuitable behavior in different situations.
All help to undermine the company’sperformance.So the result can at best be a businessnot firing and full of frustrated, angryand demotivated employees.
ObjectivesWe want to acquired theknowledge and skills tocommunicate effectively withstaff & customers andmanagement .
The johri window (Joseph and Harry)is a communication and feedbackmodel explain how we give andreceive information about ourselvesand others .
THE JOHARI WINDOW KNOWN UNKNOW TO SELF N TO SELF FEEDBACK FROM OTHERSKNOWN TO SELF DISCLOSURE BLINDOTHERS ARENA SPOTUNKNOW FACADE UNKNOWN N TOOTHERS
Four windows:1-The arena called the public area which containsinformation that I know about my self and aboutwhich the others know. this area characterized byfree and open exchange of information. By increasingarena leads to increase trust and communication .2-The blind spot is the information known about meby others but which I do not know about my self.(e.g.) body language or voice tone or related my job.3-The facade called the hidden area which containsinformation that I know about my self but which Iwithhold from others. (e.g.) opinions & reports .4-The unknown called the unconscious area in whichneither I nor others know about me .
The ideal windowIt is the window with a large arena areaand small blind spot & facade andunknown areas as it helps the personfor others to be easy to interact withand understand leading to increase thelevel of the trust in the group thenmore honest relationships and highcommunication .
Channels of Communication1- Verbal2- Non – Verbal
Remember !“More than 50% of first impressions is based on thenon-verbalelement”
Communication stylesCommunication styles are concerned only withwhat we see and hear.Communication styles are divided to fourtypes based on two dimensions:1-Assertiveness (the way a person attemptsto influence others).2-Responsiveness (how a person expressesemotions).
Assertiveness-It’s the degree to which a person is perceived astrying to influence the decisions of others.-It measures whether a person tends to tellversus ask.-An individual can be categorized as higherassertive or lower assertive or somewhere inbetween.
Responsiveness-It’s the degree to which a person is perceived asexpressing feelings openly when relating withothers.-It indicates whether a person tends to emoteversus control feelings.-An individual can be categorized as higherresponsive or lower responsive or somewherein between.
LOW RESPONSIVE (Controls) ANALYTICAL DRIVER Technical Control HIGH LOW Specialist SpecialistASSERTIVE ASSERTIVE (Asks) (Tells) AMIABLE EXPRESSIVE Support Social Specialist Specialist HIGH RESPONSIVE (Emotes)
Control Ask & control Details oriented Formal dress Hard worker Persistent Organized Takes time to think Examines all sidesAsk
Clues to the AnalyticalEye Contact Limited & directFace Serious & controlledVoice Speed Slow pace & words chosenVoice Tone MonotoneGestures Limited & maintains large personal spacePosture Erect & formal
Control Tell & Control Task oriented Ambitious To-the-point Dominant Determined Not sociable Final results Conservative dress Tell
Clues to the DriverEye Contact Direct & steadyFace Serious & determinedVoice Speed Fast pace & words chosenVoice Tone Strong tone & narrow rangeGestures Limited & maintains large personal spacePosture Erect & indicates readiness to act
Social Specialistusing personal power to lead others and expressing his emotions
TellTell & EmoteExcitableNot interested in normsFriendly and sociableWants to be a STAREnthusiasticInitiativeCasual dressImpatientEmote
Clues to the ExpressiveEye Contact Direct & widened eyes for emphasisFace High emotional contentVoice Speed Varies with emotionVoice Tone Highly variable & dramaticGestures Energetic, frequent & small personal spacePosture Excited, used to emphasize points
Clues to the AmiableEye Contact Limited, direct & shows warmthFace Relaxed & broad smileVoice Speed Slow pace & relaxedVoice Tone Variable, warm & friendlyGestures Broad, slow to respond & small personal spacePosture Relaxed & comfortable
Versatility-Versatility is the most importantcomponent of the communicationstrategy.-It’s the perceived effort one makes toadapt behaviors to make otherscomfortable in any social interaction inorder to satisfy their needs.
LOW(ANALYTICAL) RESPONSIVE (DRIVER)•Details oriented D C B A •Results oriented•Logical •Dominating•Systematic 1 •Fast decision ANALYTICAL DRIVER maker LOW HIGH Technical Control 2 ASSERTIVE ASSERTIVE Support Social 3 •Initiative•Supportive AMIABLE EXPRESIVE 4 •Enthusiastic•Follower •Enjoyable to be•Easy going around(AMIABLE) HIGH (EXPRESSIVE) RESPONSIVE
Versatility Indicators LOW HIGH1-Limited desire to adapt . 1-High desire to adapt .2-Prefers to do things for 2-Prefers to do things forhis own reasons . others reasons .3-Uses position power 3-Uses personal power.4-Rigid attitude . 4-Flexible attitude .5-Closed opinions and 5-Changeable opinions andactions . actions .
A SMALL TRUTH TOMAKE OUR LIFE 100% WHAT IS THIS?
Hard work H+A+R+D+W+O+R+K8+1+18+4+23+15+18+11 = 98% Knowledge K+N+O+W+L+E+D+G+E11+14+15+23+12+5+4+7+5 = 96%
Love L+O+V+E12+15+22+5 = 54% Luck L+U+C+K12+21+3+11 = 47%
Then what makes 100%?Is it Money? ... NO!!!!![M+O+N+E+Y =13+15+14+5+25 = 72%]Leadership? ... NO!!!![L+E+A+D+E+R+S+H+I+P =12+5+1+4+5+18+19+9+16 = 89%]