Archana Joshi Agile NCR 2013 Maintaining Agile Equilibrium

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Archana Joshi Agile NCR 2013 Maintaining Agile Equilibrium

  1. 1. Balance Score Card – Maintain “Agile Equilibrium” Archana Joshi Sr. Manager, Wipro Technologies Email: archana.p.joshi@gmail.com
  2. 2. 2 User Story As an IT Head, I need to measure the performance of my group so that I can understand how Agile methods are aligning with my organizational goals
  3. 3. 3 Acceptance Criteria 1. The framework should look at measuring the Knowledge , Skills and Abilities needed to ….. Build efficiencies to….. Effectively deliver services to….the client 2. Periodic reporting should be enabled by the framework 3. The framework should consist of leading and lagging performance indicators based on IT goals
  4. 4. 4 Fulfilling ATDD - 1 Finance Customer Value Internal Processes Learning & Development Deliver Services Knowledge skills and abilities Build Efficiencies To the client
  5. 5. 5 Tasks for BSC User Story # User Story Tasks 1 Create the Strategy Map 2 Understand what do you mean by performance 3 Highlight the key initiatives 4 Identify the targets 5 Identify the 5 Ws – Why, What, Where, When, Who, How
  6. 6. Finance Customer Value Internal Process Learning and Development 6 Strategy Map: Goal to Objectives Service value delivered Customer Intimacy and Satisfaction On Time Project Delivery Decrease in Production Defect Enable Agile Transformation Strategic Goal: Improve Project Performance
  7. 7. 7 1. Create the strategy map 2. Now identify the different performance measures that you would track for each of the objective 3. Fill in the 5W template
  8. 8. 8 Fulfilling ATDD-2: The 5 W’s Who reviewsWhen (Frequency) Where (Source of Data) Title What to achieve (Target) Who Collects Why (Purpose) How (Initiative)
  9. 9. 9 Match the following Finance Customer Value Internal Processes Learning & Development Velocity CSAT De-scoping Index Feature Burn-up Agile Utilization Retrospective Index Build Success Rate
  10. 10. 10 Sample Balance Score Card created with Agile Focus Strategy Map Financial Compliance Customer Value Internal Process Learning and Growth Strategic Objectives Service Value delivered Customer Intimacy On Time Project Delivery Decrease Defect in Production Increase % of agreed scope Enable Agile Transformation Enable People & Culture Performance Measures 1. Margin Contribution (Cost) 2. Earned Value/Release – Feature Burn-up 1. Customer Satisfaction –CSAT 1. Velocity 2. Avg Project Request Cycle Time - Requested 3. Avg Project Request Cycle Time - Scheduled 4. Sprint & Release Burndown performance trend deviation 1. Defects in a sprint 2. Test Coverage 3. Production Defects 4. Build Success Rate 1. Story de-scoping index 2. User Story Volatility 1. Agile Utilization 2. Retrospective index 1. Agile Academy Compliance Initiatives • Measure IT contribution to Cost • Enable operations to release value every month to production • Implement CSAT for end users of software • Ensure operational measures are collected and collated every sprint, by every sprint team. • SM to help teams track during the release • Ensure consistent defect management • Measure coverage every sprint • Measure running tested features • IT and Business measure needed. Indication of partnership. Ensure collection and review. • Transformation team proactively working the roadmap to work toward 100% (of goal) • Retrospective Actions to be tracked every sprint • Define and formalize the Agile training program and participation opportunities and guidelines. Targets 1. 20% 2. 1 release / month 1. >6/qtr 1. Team sp. 2. #prr/days 3. #prr/days 4. <10% 1. 0 P1,P2 2. >90% 3. 0 P1, P2 4. >90% 1. <10% 2. <5% 1. >15 QoQ 2. > 80% 1. >80% Note: This is a sample representation
  11. 11. 11 Fulfilling ATDD-3 Performance Measures 1. Margin Contribution (Cost) 2. Earned Value/Release – Feature Burn-up 1. Customer Satisfaction –CSAT 1. Velocity 2. Avg Project Request Cycle Time - Requested 3. Avg Project Request Cycle Time - Scheduled 4. Sprint & Release Burndown performance trend deviation 1. Defects in a sprint 2. Test Coverage 3. Production Defects 4. Build Success Rate 1. Story de-scoping index 2. User Story Volatility 1. Increase Agile Utilization 2. Retrospective index 1. Increase Agile Academy Compliance Leading / Lagging 1. Leading 2. Lagging 1. Lagging 1. Leading 2. Lagging 3. Lagging 4. Leading 1. Leading 2. Leading 3. Lagging 4. Leading 1. Leading 2. Leading 1. Lagging 2. Leading 1. Leading Cause and Effect With leading indicators you should be able to correlate how lagging indicators will shape up
  12. 12. 12 Acceptance Criteria 1. The framework should look at measuring the Knowledge , Skills and Abilities needed to ….. Build efficiencies to….. Effectively deliver services to….the client 2. Periodic reporting should be enabled by the framework 3. The framework should consist of leading and lagging performance indicators based on IT goals
  13. 13. Always remember Thank You “Not everything that can be counted counts & Not everything that counts can be counted” Archana Joshi Sr. Manager, Wipro Technologies Email: archana.p.joshi@gmail.com Archana.joshi@wipro.com

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