Resume cover page
This is with regards to the current opening in your organization. Enclosed herewith please find my resume for the open position.
I am an MBA post graduate major in HR and minor in Finance having extensive job experience of 6+ years which includes various
Roles in HR (Learning & Development), Customer Service, Requirement and Business development.
In my current stint with Deloitte, I work in the Independence and compliance(IC&R) into Learning and development team, I am
responsible for reviewing the course content for various service areas across the globe that involves a lot of expertise in different
subject areas for various functions across the globe. I have displayed an ability to drive out inefficiencies through process
improvement. An Applause award winner, brought extensive process improvement and worked on High Priority course and learning
Profficient trainer who has trained in the areas of communication, Soft skills, UAE labor law, Business Administration etc.
with companies like NADIA and Styracorp in Dubai, UAE, she gained extensive knowledge and insights of various tools
like SABA, Centra, Learning Administrative system, SPS, SABA Meeting tools with in Deloitte.
Have over 6+ years of experience, wherein more than 3 years of experience in HR Training and Development department, 1.2
year experience in Talent Acquisition into Recruitments and 9 months in Customer Services.
Have Experience in facilitating training sessions and also handling the class attendance marking via SABA and LAS in Deloitte
Having 1 year of UAE experience.
Service Line: US-Compliance (Compliance learning)
Technology platform: SABA, Service desk, MCLASS, LAS, SPS,Centra.
Roles and Responsibilities:
Joined as an Analyst and promoted to Senior Analyst in Sept 2016
Identifying & managing the training needs and learning curriculum
Point of contact for all Senior Leadership, Partners and Directors for CPA licencing and Learning
Volume forecast and Capacity planning business trends at busy periods to effectively manage volumes
Content Creation & Management: - Developing training delivery & knowledge management platform, modules to fill gaps,
either by modifying existing training materials or creating new training materials.
Creation, deployment & management of Training Calendar.
Received “Applause Award” and other appreciations for Being consistant top performer in the team.
Content management through SPS (SharePoint Server)
Creating Courses and Offerings for CPA’s as per type (Virtual or Live ) requested
Producing Virtual Training sessions via Centra(SABA meeting, Webinar and Skype for Business)
Analyzing and providing Learning and CPE credits for CPAs, also work on CPE Tracker
Receive feedback and evaluate the training.
Handling administrative and operational functions like
o Client coordination
o Vendor management
o Vendor Billing
o CPE compliance
Cross Functional Alignment :- Engage with training teams of different nodes to leverage the established skills & processes
Consult the Delivery specialists in US, India and global on various soft skills like People management, Client interaction,
Presentation skills, etc. and deliver the training accordingly.
Senior Analyst at Deloitte (ICR) – Since May 6th
2013 - till date
Admin & Ops:- Recruiting a "faculty" of Subject Matter Expertise to deliver courses, via Virtual (Teleconference), and live
presentations (Video Conferencing)
Projects: Worked on High Priority Learning submission process, creating SOPs for the process, Creating manuals, Streamlining
o Being a part Organizing committee for Impact Day, organized and lead this organization wide CSR initiative
o Organize and lead events like Team Outing, Floor Events such as Festival day celebrations, Awards and Recognition
Report Directly MO.
Handled Retail Banking and Credit cards.
Handled all types of Account related queries and all types of disputes on the transactions.
Give one on one support and training to new joiners.
Have 100% CSAT and achieved all the targets, was best performer of the team.
Used to handle all the trackers and reports for the team.
Handled training courses like HRM, Administration skills, soft skills, English, Negotiation skills, Time management, Secretarial
skills, Presentation skills etc.
Handled basic Administration work and good knowledge of UAE labor law
Good Correspondence skills and knowledge of corporate laws
Was involved in Corporate Training for companies like Ajman Holdings, Hamriyah free zone, Aptec, FGB etc.
Recruitment life cycle for Executive search and Head Hunting
Handled Administration related work
Develop and Implement Recruitment Life Cycle
Proficient in Software like Hire craft which supports in the entire Recruitment lifecycle, ERP and Client Management as well
generating various reports
Worked at the clients place and handled vendor management
Manpower planning, working on Job Description
Helped in the HR generalist activities.
Directly Reporting to MD
HR Associate (Training and Recruitments) at NADIA Management Consultant - UAE - Since Sept’11 to March’ 12
HR Recruiter at Styracorp Management Services – UAE - Since March’11 to Sept’ 11
Executive HR at 21st
Century Talent Services Pvt. Ltd. - Since Jan’10 to Jan’ 11
CSE (Customer Service Executive) at HSBC (a Banking and Financial Organization) – Since July’12 – Apr’13
Soft skills and Voice & Accent training
Expertise in Entire Recruitment Life Cycle from Sourcing, Screening, Selection, salary Negotiations, Pre selection Process and
Post Offer Process Etc.
Sourcing and screening candidates through creative sourcing techniques which include Self- created databank, referral
generation, own network of contacts, Extensive Networking, and Online Resume Mining using Boolean strings and posting
jobs (naukri.com & monster.com), mass mailing, references, advertisements, Internal Database, to find candidates
Manpower planning - Identifying manpower requirement as per company requirement
Worked independently on Junior, Mid-level positions and high level positions
Maintaining the database and uploading the candidate details and profiles into portals like Hirecraft
Facilitating Technical Interviews which could either be a Telephonic / Face to Face or via Video Conferencing
Follow ups with candidates for interviews, post-employment, notice period negotiations, joining dates etc.
Relationship Management through follow-ups with the candidates and our clients
Handling Niche Skills with creative sourcing
Worked as a Freelancer Trainer in Conducting Training Programs on Behalf of Winzest Edutect Pvt. Ltd.
Conducted Corporate Training as a Junior Trainer in Polaris
Conducted Training as a Trainer for Dewan Bahadur Women’s college Students in Soft skills and V and A
MBA from Bhavan’s Vivekananda College, Osmania University
B.Com Computers from Bhavan’s Vivekananda College
Intermediate MEC from Bhavan's Sri Aurobindo Jr College
SSC from Keyes High School for Girls
Became a Quality Analyst for the team.
Subject matter expert for SABA functionality, SABA meeting 8 and Learning administrative system (MCLASS) for US and
Built SOPs for the processes which are used as reference manual by US and India
Prepared escalation matrix for queries and escalations received from the US office employees
Was a key resource in a major LMS-MCLASS (Learning Administrative System-LAS) system integration project wherein I was
responsible for managing UAT and tracking and reporting of issues.
Received “Applause Award” for Being consistant top performer in the team.
Created email templates and other usefull documents to improvise the efficiency of work and save time.
Was awarded gold medal for securing second highest in academics for the year 2006-07
Received merit certificate for securing 1st highest in Auditing and Business Communications.
SABA, Learning Administrative System, Centra, CPE Tracker, Tableau, SPS
Expert in Hire craft Software
Knowledge of DBMS [Oracle (SQL)], Html.
Packages known are MS Office, Accounting Package TALLY.
Achievements & Awards
Ability to learn and grasp easily
Hardworking for results with dedication & determination
Good Verbal and Written Communication
Certification on “Persuading Others” from “Harvard Business School Publishing
Certification on “Leadership Essentials” from “Harvard Business School Publishing
Languages Known : English, Hindi, Telugu
Hobbies : Collecting cards and recycling them, dancing, listening to music.