Steve Bridger, Aquent third sector forum May09

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Steve Bridger is an independent consultant and ‘Buzz Director’ with over twenty years experience in the not for profit sector. A sought-after speaker, at the forum he discusses "How digital (that's you) will lead your charity in a hyper-connected world".

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Steve Bridger, Aquent third sector forum May09

  1. 1. Our Digital Futures Steve Bridger Third Sector Forum - 6 May 2009 1 http://www.flickr.com/photos/charmermrk/3085808659/
  2. 2. (I know that you know) Web 2.0 means things you can do people you know Jessica Hagy 2
  3. 3. The challenge: the boundaries of traditional charities are under assault by new patterns of communication and association... regardless of how the individual technology pieces change 3
  4. 4. social media provides an architecture for participation - not just a new channel for more of the same 4
  5. 5. but charities structured for ‘transactional’ relationships, not for conversations volunteer donor / fundraiser campaigner / activist beneficiary 5
  6. 6. right now, we’re feeling some real pain http://www.flickr.com/photos/davidmaddison/67234056/ 6
  7. 7. but we need to recruit people into roles like these... 7
  8. 8. while you talk of doom were & gloom sleeping http://www.flickr.com/photos/flash_nerd/3488024255/ http:/ 8 /www.flickr.com/photos/ceruleandepths/1693238000/
  9. 9. This i s not anoth er cyc le; it’ sa Image by Francis Tiangsun; reproduced with permission 9
  10. 10. people are more connected in a recession 10 http://www.guardian.co.uk/lifeandstyle/2009/feb/10/underground-restaurants-london http://www.flickr.com/photos/browners/3304257382/ with permission
  11. 11. and (still) have expectations of being able to change the landscape quickly experiences 11
  12. 12. digital team silos & turf wars organisational dependency on hierarchy graphic adapted from Gobillot, 2006 12
  13. 13. the social web is disruptive, but some members of the SMT are still resisting http://www.youtube.com/watch?v=s83Roxf wPFg 13
  14. 14. the new normal - deal with it 14 original doodle by Dave Gray; remixed with permission
  15. 15. innovation from the ‘messy’ edges perfection does not lead to participation 15 original doodle by Dave Gray; remixed with permission
  16. 16. As supporters increasingly want to mix giving their time, money, activism & influence... the time has come for charities to re-structure to reflect this 16
  17. 17. net works will gradually replace institutions graphic adapted from Gobillot, 2006 17
  18. 18. perso centra nal id l to n entity engag ew ru emen les of t we are becoming ever more focused on ourselves as individuals yet yearn to be members of communities (indulgence + philanthropy) 18
  19. 19. need to focus on one-to-one, highly personal approaches; one person, one connection, one conversation at a time (but how to scale?) 19
  20. 20. “the message is not about the charity; it’s about why the messenger cares” (Katya Andresen) 20
  21. 21. OLD WAY: join us because we kick ass NEW WAY: join us because we want you to kick ass 21
  22. 22. real engagement = when people do things for the cause you didn’t ask them to do http://www.flickr.com/photos/krypto/3321950347/ 22
  23. 23. participation is marketing 23
  24. 24. (scalable) role changing from conversations broadcasters to around your aggregators appeals should all charities release an API? individual goals realised through your work adapted from a David Armano graphic | darmano.typepad.com 24
  25. 25. let your people work socially rather than assume in advance that none of it is any use to you make resources go further by encouraging employees to embrace & develop their personal brands think about how programmes & communications can be articulated through grassroots net works to deliver your mission 25
  26. 26. trust the hiring decision http://www.flickr.com/photos/jfchenier/428825569/ 26
  27. 27. I’m not advocating throwing the baby out with the bath water... but http://www.flickr.com/photos/mikefischer/168105454/ 27
  28. 28. http://www.flickr.com/photos/petereed/138369750/ 28
  29. 29. what’s the Return On Ignoring? http://www.flickr.com/photos/heather/976689760/ http://www.flickr.com/photos/russelldavies/375434178/ 29
  30. 30. Please let me know what you think :-) @stevebridger mexicanwave@gmail.com http://www.flickr.com/photos/russelldavies/375434178/ 30

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