Hotel reputation management

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Hotel reputation management

  1. 1. Amélie Quévreux
  2. 2. Reputation Management Reputation management is “the practice of understanding or influencing an individual’s or business’s reputation”.
  3. 3. Hotel Reputation Management  Hotel Reputation Management includes leveraging guest feedback from the social web to improve their hotel’s performance and therefore their revenue.  “93% of hotel guests are influenced by reviews, and the majority of them won’t book a hotel without them. But with the average person visiting more than a dozen websites prior to booking a room, managing your online reputation can be difficult and time-consuming.” ReviewPro
  4. 4. Its importance ! Hotels need to have reputation management more than most other companies. Think about it. Hotels have hundreds of rooms to fill daily, which means they have thousands of customers going in and out of their location every week. Every room that isn’t filled is lost money for the hotel. Throw in the process of people leaving reviews online and the massive competition in the hotel industry, a hotel’s reputation is everything!
  5. 5. Reputation Management companies and their services to hotels: TRUST YOU
  6. 6. Radisson Blu Boulogne By TrustYou !
  7. 7. Reputation Management companies and their services to hotels: REVIEW PRO This company « enables hotel companies to efficiently aggregate, organize and manage their online reputation and presence in leadinf social media sites. It provides the analysis, customer intelligence, competitive benchmarking and reporting needed to help hotel professional, more effectively manage their organization. »

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