Successfully reported this slideshow.
Your SlideShare is downloading. ×

Libraries as Enablers: Cultivating Contributors in the Age of Curation - Liberact 2016

Libraries as Enablers: Cultivating Contributors in the Age of Curation - Liberact 2016

Download to read offline

Exploring the relationship between consumer web trends and library technology trends. Proposing a framework to view these technologies alongside a robust user research strategy, followed by introducing design thinking into creating solutions to meet these user needs in academic libraries and beyond.

Exploring the relationship between consumer web trends and library technology trends. Proposing a framework to view these technologies alongside a robust user research strategy, followed by introducing design thinking into creating solutions to meet these user needs in academic libraries and beyond.

More Related Content

Libraries as Enablers: Cultivating Contributors in the Age of Curation - Liberact 2016

  1. 1. LIBRARIES AS ENABLERS CULTIVATING CONTRIBUTORS INTHE AGE OF CURATION tony zanders (@zanders) vp, global customer development @ EBSCO tzanders@ebsco.com
  2. 2. To know where our industry is headed To understand how our users think and work To know what technologies to adopt What to look for…
  3. 3. …FROMTHE INFORMATION AGETO THE CURATION AGE Operating Assumption #1
  4. 4. RESEARCH FOR RESEARCH’S SAKE IS NOTTHE GOAL Operating Assumption #1
  5. 5. NOT JUST CONSUMERS, BUT PRODUCERS Operating Assumption #1
  6. 6. Tony Zanders @zanders 2014 2013 2010 2008 2007
  7. 7. To know where our industry is headed What to look for…
  8. 8. web1.0 (1990s) consumption consumer web impact on library software Web sites and web browsers (e.g. Netscape) 1991 Blogs (weblogs)1997 Chat/Instant Messaging (e.g. reporting on the Gulf war during media blackout) 1991 Webmail1993 Search Engines (e.g.Yahoo!, Google, Altavista) 1994
  9. 9. web2.0 (1990s) production Social Networks2004 Social Messaging (WhatsApp) 2009 Photo Sharing2004 Video Sharing2006 Microblogs (Twitter)2006
  10. 10. web3.0 (2010s) connection Quantified Self (personal analytics)2011 Augmented Reality (e.g. Pokemon Go) 2016 Internet ofThings (IoT) (e.g. AppleWatch, Google Glass,Tesla, Nest) 2013 Virtual Reality +Wearables (e.g. OculusVR) 2014 Artificial Intelligence (AI) (e.g. Chatbots) 2015
  11. 11. Trend over time Websites Search Engines Instant Messaging Email Blogs Bookmarking Social Networks Microblogs Photo/Video Sharing Group Chat CollaborativeWork Internet ofThings (IoT) Virtual Reality (VR) Artificial Intelligence (AI) Augmented Reality (AR) High barrier to entry Low barrier to entry
  12. 12. how technology is changing physical spaces Beacon technology RFID tags QR codes Near Field Communication (NFC) GuestWi-Fi Self-checkout Bluetooth Apple Wallet Mobile Point of Sale Touch Screens Projected Media Visual Light Communications Beacons on a building wall Credit:
  13. 13. WILL RESEARCH METHODS FOLLOWTHE SAMETRAJECTORY? food for thought
  14. 14. Credit: iBeacon.com
  15. 15. To know where our industry is headed To understand how our users think and work What to look for…
  16. 16. What user research initiatives are underway at your institutions?
  17. 17. The EBSCO User Research Group:  Global team, largest in the industry  70+ studies per year, using a range of methods  Other companies fold research into other disciplines, mostly product managers and designers who do research on the side.  We have subscriptions to industry-leading research tools  Completing CITI certification for our team on 5 research competencies, required for IRB certification  Portal development underway; access to our published papers & resources
  18. 18. Usability Testing Ethnography Because what users say they do isn’t the same as what they actually do. Surveys Key User Interviews Data Analysis Social Media Mining Focus Groups
  19. 19. User Research at EBSCO: More Than Just Usability Testing Data Secondary Research What questions have been asked and answered previously? Primary Research Carefully matching research method to question Looking across three dimensions gives us a complete picture What patterns are identified from the usage data?
  20. 20. • Without frequent reminders of library tools, students devise their own workarounds, with varying degrees of success. Examples of creative workarounds:  Due to limited success searching keywords in the library catalog, students reported they go to Google Books or Amazon and do the search, then return to the catalog to find the identified known-item  Catalog search > Shelfmark location > Shelf browsing to find 1 relevant item > back to catalog with items from that bibliography  Failure to find leads them back to Google or Google Scholar.  Failure to find full-text leads them again, back to Google. They may not find it in full, but find enough to piece it together.  Students are searching with an end-goal in mind, looking for resources to back up their decision/theory. 2015 Oxford Brookes Study UK* Hazel Rothera *Rothera H. Picking up the cool tools: Working with strategic students to get bite-sized information literacy tutorials created, promoted, embedded, remembered and used. Journal Of Information Literacy [serial online]. December 1, 2015
  21. 21. How To Partner With Us Be a partner in an EBSCO research study Let us help with your website redesign Collaborate on a custom research project with us Let us provide you with data
  22. 22. To know where our industry is headed To understand how our users think and work To know what technologies to adopt What to look for…
  23. 23. What is DesignThinking? A mindset that everyone can be involved in finding solutions, and a bias towards action when faced with a challenge.
  24. 24. Credit: Ideo.com
  25. 25. | www.ebsco.com27 Meet FOLIO project + product + community FOLIO folio.org platform, product, marketplace BASE APPS BASE APPS PAID APPS BASE APPS BASE APPS FREE APPS Share Practices LIBRARIES design, code sharing, workflows Design Workflows Select Hosting Choose Your Apps Extend Apps Librarian MAKER SPACE OPEN LIBRARY FOUNDATION OpenLibraryFoundation.org governance, community, funding
  26. 26. Open Source Library Services Platform
  27. 27. 29 | www.folio.org Code shared on Github since August, updates frequently
  28. 28. 30 | www.folio.org Hundreds of libraries Thousands of contributors 1730 messages last wk alone
  29. 29. JOIN US! www.folio.org folio.org
  30. 30. LEARNTHE LANDSCAPE, DISCOVERYOUR USERS, & BUILD FUTURES TOGETHER. - @ZANDERS
  31. 31. THANKYOU! cited http://www.metmuseum.org/blogs/digital-underground/2015/beacons http://dschool.stanford.edu/use-our-methods/ https://www.ebsco.com/why-ebsco/user-research https://americanlibrariesmagazine.org/2016/04/22/ebsco-kuali-open-source-project/ https://www.wired.com/insights/2014/11/the-internet-of-things-bigger/ https://www.ideo.com/post/design-thinking-for-educators http://www.citylab.com/design/2016/09/building-up-chicagos-south-side-through-ambitious-art/499019/ http://www.thedigitalshift.com/2012/10/public-services/the-makings-of-maker-spaces-part-1-space-for- creation-not-just-consumption/ Rothera H. Picking up the cool tools: Working with strategic students to get bite-sized information literacy tutorials created, promoted, embedded, remembered and used. Journal Of Information Literacy [serial online]. December 1, 2015

Editor's Notes

  • I’m so glad to be back in Brisbane. I have clients around the world, over 20 different countries on 5 continents. Do you know where my favorite hotel is? Brisbane! Since many of you may live here, you probably haven’t had the occasion to stay at Next Hotel on ___________. But this hotel is all about technology. Most hotels offer internet nowadays, and some may have USB outlets to charge devices by your bedside, or an app for check-in. Next Hotel has an mobile app, but their mobile app allows you to control everything. Room Service, the Television, check-in/check-out, lighting, you name it. The hotel also offers Tesla service. The second time I stayed there, I was met at baggage claim by Chris, their amazing driver. Chris offered to take my bags, and we made our way outside. We start small talking, and we eventually arrive at the curb and start standing. I eventually ask, “yeah Chris, you know, the family’s great….are we gonna make our way to the car soon? Little did I know, Chris was able to summon the car to the curb using the keyfob.” I’m simply blown away. For the entire ride home, I have questions about this thing they call a car. I asked him is this a new car, because usually new features in cars aren’t available in older versions. He tells me nope, this is the same one that I picked you up in last time. But Tesla released their biggest software update ever a couple months ago. Cars get software updates?? I’m familiar with having to download updated maps to the navigation system, or plugging your iPod into the auxillary port. But this is another level. He goes on to tell me about the car’s connectivity to the network, and how when new software updates are available, you simply turn the car off and plug it into the charger at home, and it will install. I said, just like my phone? Yes, just like your phone. I had heard of the internet of things before, but my mind wasn’t trained yet to recognize when I was experiencing it. Much of learning is knowing what to look for.
  • Which is what I’d like to focus on today ---- knowing what to look for in our industry. Knowing how to know what technologies we should be investing in. Knowing what types of solutions our users need.
  • Which is what I’d like to focus on today ---- knowing what to look for in our industry. Knowing how to know what technologies we should be investing in. Knowing what types of solutions our users need.
  • Which is what I’d like to focus on today ---- knowing what to look for in our industry. Knowing how to know what technologies we should be investing in. Knowing what types of solutions our users need.
  • Give example of this from Edinburgh
  • Which is what I’d like to focus on today ---- knowing what to look for in our industry. Knowing how to know what technologies we should be investing in. Knowing what types of solutions our users need.
  • I’m here to talk to you about a new COLLABORATIVE open source initiative that has been developing from some of our closest friends and colleagues.

    The community that is supporting this initiative is growing rapidly with membership from all around the world.
  • I’m here to talk to you about a new COLLABORATIVE open source initiative that has been developing from some of our closest friends and colleagues.

    The community that is supporting this initiative is growing rapidly with membership from all around the world.
  • What if we had a platform that we could all commonly work on together – what if that common platform was fully open – what if it offered a set of common services that we might all use

    This is our bright future – a common platform – built by all of us – for use by all of us

    This platform will be the foundation for the next generation apps and tools

    it might even be the foundation of next generation companies that support our industry and perhaps even other industries.
  • The future of libraries is open – please join the community.

    We need your support.

    We have a number of Special Interest Groups that you can join – from engineering groups to process and improvement groups.

×