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Salesforce Spring '13 Highlights
- 1. Salesforce.com Spring ‘13 Release March 11, 2013 © 2013 Appirio, Inc. -‐ Confiden6al © 2013 Appirio, Inc. -‐ Confiden6al
- 2. Appirio Helps Enterprises Reimagine Their Business with the Cloud The World’s Largest Cloud Businesses Reimagined Expert Community + = Services Powered by Reusable Technology and 70k Crowdsourced Developers 6 years, 500 enterprises, 2.5M users moved to the cloud *
- 3. Appirio: We Deliver Agility by Rapidly Aligning Strategy with Technology and Transforming the Way People Work Average 6me to results = 4 months Workers transformed = 2.5M *
- 4. The Results: Rapid Business Outcomes Across FuncSons Sales Service HR CollaboraSon IT Ad sales on Standard call Paper-‐based Point-‐to-‐point Expensive, inflexible IT spreadsheets Center forms communica6on infrastructure Scalable, global Social customer Web-‐based HR Company-‐wide Cloud IT for superior sales process service experience social collabora6on member experience 7 Months 4 Months 9 Months 2 Months 7 Months *
- 5. Agenda Chatter / Mobile Sales Cloud / Service Cloud Force.com © 2013 Appirio, Inc. -‐ Confiden6al
- 6. ChaXer Enhancements • Find in Group Feed • Enhanced People • Tasks in ChaXer Feed / ChaXer Tasks (Beta) • Addi6onal ChaXer Enhancements © 2013 Appirio, Inc. -‐ Confiden6al
- 7. Find in Group Feed © 2013 Appirio, Inc. -‐ Confiden6al
- 8. Enhanced People © 2013 Appirio, Inc. -‐ Confiden6al
- 9. ChaXer Tasks © 2013 Appirio, Inc. -‐ Confiden6al
- 10. ChaXer Tasks (Beta) ChaXer Tasks (Beta) let you create a task directly from the ChaXer publisher on a record detail page. © 2013 Appirio, Inc. -‐ Confiden6al
- 11. AddiSonal ChaXer Enhancements © 2013 Appirio, Inc. -‐ Confiden6al
- 12. Mobile Enhancements • Salesforce Touch • ChaXer for iOS 3.0 • ChaXer for Android 2.6 © 2013 Appirio, Inc. -‐ Confiden6al
- 13. Salesforce Touch © 2013 Appirio, Inc. -‐ Confiden6al
- 14. View Dashboards in Salesforce Touch © 2013 Appirio, Inc. -‐ Confiden6al
- 15. Enabling Touch System Setup User Setup © 2013 Appirio, Inc. -‐ Confiden6al
- 16. Configuring VisualForce Page © 2013 Appirio, Inc. -‐ Confiden6al
- 17. ChaXer for Android 2.6 GA © 2013 Appirio, Inc. -‐ Confiden6al
- 18. ChaXer for iOS 3.0 Enhancements © 2013 Appirio, Inc. -‐ Confiden6al
- 19. Chatter, Mobile Sales Cloud / Service Cloud Force.com © 2013 Appirio, Inc. -‐ Confiden6al
- 20. Sales Cloud Enhancements • Forecas6ng Enhancements • Salesforce for Outlook Side Panel • Opportunity Sales Team Workflow • Person Accounts Formulas © 2013 Appirio, Inc. -‐ Confiden6al
- 21. ForecasSng Enhancements • Quarterly Forecasts Available • Partner Portal opportuni6es can be included in forecasts © 2013 Appirio, Inc. -‐ Confiden6al
- 22. Salesforce for Outlook Side Panel • Contacts sync every hour instead of 10 minutes © 2013 Appirio, Inc. -‐ Confiden6al
- 23. Salesforce Side Panel © 2013 Appirio, Inc. -‐ Confiden6al
- 24. Opportunity Sales Team -‐ Workflow © 2013 Appirio, Inc. -‐ Confiden6al
- 25. Person Account Formulas © 2013 Appirio, Inc. -‐ Confiden6al
- 26. Service Cloud Enhancements • Email Message Repor6ng • ChaXer Answers © 2013 Appirio, Inc. -‐ Confiden6al
- 27. Service Cloud -‐ Email Message ReporSng • Email Message object is now available in Custom Report Types. o Email to Case must be enabled o Allows repor6ng on all emails associated with Cases o Can include any parent objects of cases © 2013 Appirio, Inc. -‐ Confiden6al
- 28. Service Cloud -‐ ChaXer Answers • ChaXer Answers is now available in Developer Edi6on orgs allowing administrators and developers to test. © 2013 Appirio, Inc. -‐ Confiden6al
- 29. Agenda Chatter, Mobile Sales Cloud / Service Cloud Force.com © 2013 Appirio, Inc. -‐ Confiden6al
- 30. Force.com Enhancements • State & Country Picklists • Controls for Sending Email • Back Page Feature • Cri6cal Updates © 2013 Appirio, Inc. -‐ Confiden6al
- 31. State and Country Picklist © 2013 Appirio, Inc. -‐ Confiden6al
- 32. Controls for Sending Email • Administrators have the ability to set access of system generated emails (Very useful for sandboxes and preven6ng emails being sent to users). • Newly created Sandboxes default to the System Email Only deliverability seeng © 2013 Appirio, Inc. -‐ Confiden6al
- 33. Back Page Feature • Field history data will be deleted afer 18 months o Applies to organiza6ons created since June 2, 2011 o Can request to disable this feature by contac6ng Salesforce Support © 2013 Appirio, Inc. -‐ Confiden6al
- 34. CriScal Updates © 2013 Appirio, Inc. -‐ Confiden6al
- 35. AddiSonal Resources hXp://www.salesforce.com/customer-‐resources/releases/ © 2013 Appirio, Inc. -‐ Confiden6al