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Reimagine Your Employee Portal with Social Intranet


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Are you tired of pouring time and resources into maintaining a static employee portal that few people actually use? We'll show you how to rethink the employee portal and use it as a way to create more engaged and effective employees.

For more information on Social Intranets, download our free eBook:

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Reimagine Your Employee Portal with Social Intranet

  1. 1. Reimagine Employee Engagementwith Social IntranetSpring 2013© 2013 Appirio, Inc. - Confidential
  2. 2. © 2013 Appirio, Inc. - ConfidentialAppirio Helps You Reimagine Your Business with the Cloud1=+Your Business Reimagined6 years, 500 enterprises, 2.5M users moved to the cloudThe World’s Largest CloudExpert CommunityServices Powered by ReusableTechnology and 70kCrowdsourced Developers
  3. 3. © 2013 Appirio, Inc. - ConfidentialCLOUD, MOBILE & SOCIALhave accelerated the pace of business change3OldWinning = OutspendNEWWinning = OutmaneuverAgility is the currency of the new economyEveryone has access to transformative technology and global talent
  4. 4. © 2013 Appirio, Inc. - Confidential4MediaWe See This in Nearly Every Industry & Business FunctionEducation Customer ServiceSource: 2012 Internet Trends by Mary Meeker and Liang WuCommunication
  5. 5. © 2013 Appirio, Inc. - Confidential5Now is the Time to Reimagine the Employee ExperienceTalent Acquisition Talent Management Collaboration EmployeeEngagement
  6. 6. © 2013 Appirio, Inc. - ConfidentialThe Evolution of “People Process” ManagementHR & IT is being asked to do(lead) more than ever beforeProcess Support +Functional/Technology Support +Organizational/Business Support
  7. 7. © 2013 Appirio, Inc. - ConfidentialThe Reimagined Employee Portal: The Social IntranetThe Face of the New HR & ITCollaboration/Connection(Social)Knowledge/Information(Wikis, Knowledge Base)Relevant Analytics(Decision Support)Any Device(BYOD Support)People Tools(PM, Goals, Recruiting,Etc.)Anytime(24x7x365)Anywhere(Secure, Reliable)Extended Population(Employees, Families, Contingents)
  8. 8. © 2013 Appirio, Inc. - ConfidentialPortals - What’s Not WorkingNO CLEAR PURPOSE• Overall lack of collaboration strategy and commitment in the business (with the exception of some“trial” initiatives – “we’ll see how it goes…)”• Next generation capabilities are perceived as “cool” or “nice-to-have” and not as business enablementor employee engagement toolsNO CLEAR OWNERSHIP• No clear ownership for collaborative technology/portal technology• Current portal deployments are riddled with many unorganized linksto HR transactions and content, separate systems, corporatecommunications, etc.NO CLEAR VALUE• Plans are in place to enhance portal capabilities, but funding/resourcesoften get cut due to lack of priority (value)• Solution is poorly marketed internally – no “WIIFM” message onbenefits/value of usingNO COLLABORATION BETWEEN HR & IT• HR and IT have not agreed upon, nor communicated the overall integration strategy• Current portal not using technology to the fullest, phase II never happened
  9. 9. © 2013 Appirio, Inc. - ConfidentialWhat We Hear From Employees & Executives9What we have… What we need…
  10. 10. © 2013 Appirio, Inc. - ConfidentialThe Workforce is Transforming
  11. 11. © 2013 Appirio, Inc. - ConfidentialCurrent State11
  12. 12. © 2013 Appirio, Inc. - ConfidentialFuture State – Employees & Managers12
  13. 13. © 2013 Appirio, Inc. - ConfidentialFuture State – Executives13
  14. 14. © 2013 Appirio, Inc. - ConfidentialGuiding Principles of Social Intranet DesignFocus on People Connect Teams Identify Experts Share InterestsAdapt and EvolveEngage and Reward Highlight success Seed behavior Offer incentivesGo to Where People Are Existing behaviors Workflows Critical tools Access pointsCompelling Experience Make it simple Solve problems Provide advocacy
  15. 15. © 2013 Appirio, Inc. - Confidential15Mobile, Social Intranet on Force.comDeveloped in 6 Weeks Created mobile optimized websiteallowing webpages to recognizedevice - iPad, iPhone, etc. Embedded Salesforce Chatter andContent into portal enabling cross-company collaboration for 2700users Enabled SSO with existing SecureAuth SSO systemsimplifying login process for employeesA New Employee Experience• Outdated, unsupported legacyintranet• Accessibility limited to employeeswith access to desktop computers• User experience inconsistent withcutting edge, friendly brandWHAT WASN’T WORKINGTHE APPIRIO SOLUTIONPilots, flight attendants andground crew can access portal onthe goIncreased average site visit from 45seconds to 6 minutesOver 50% user adoption prior tocompletion of formal trainingTHE RESULTS“Thanks to all ofyou, VXConnect is now up andrunning, and the initialresponse from teammates hasbeen tremendous!”Ben Eye - Communication &Events Manager
  16. 16. © 2013 Appirio, Inc. - ConfidentialResponsive DesignRAPID PROTOTYPING VISUAL TREATMENTWe use the agile software development methodology to ge concepts in front of criticalstakeholders early and often. This approach saves time further down the line, wherechanges can become time consuming and costly.
  17. 17. © 2013 Appirio, Inc. - Confidential17Google Sites Medical Intranet Solution Replaced Lotus QuickPlace withcustom 50,000 user Google Sitesintranet Custom solution forapproval, archival and publishingon Google App Engine, GoogleCloud SQL and Gdata APIs Leveraged existing investment in Google CloudSpokes contests delivered GadgetHeader, Google Approval Process, ExpiryLogic, Google PublisherA New Employee Experience• Costly, outdated intranet• IT support needed for even minorchanges• Limited adoptionWHAT WASN’T WORKINGTHE APPIRIO SOLUTIONImproved user adoption witheasily maintainable intranet keptrelevant and up-to-date byemployeesRemoved IT bottleneck withcustom built governance processTHE RESULTSGlobal Imaging SolutionsManufacturer
  18. 18. © 2013 Appirio, Inc. - ConfidentialGetting Started: 5 Steps to Portal Success1. Inventory the way your employees currentlycollaborate and access information2. Conduct surveys or focus groups to understand thebiggest pain points3. Identify the biggest areas of spend on your currentintranet/collaboration systems4. Prioritize where you want to focus based on painpoints on areas of significant spend5. Identify cloud-based alternative such as Googlesites and get started!18
  19. 19. © 2013 Appirio, Inc. - ConfidentialGetting Started: Appirio Social Intranet Asset19• Configurable socialintranet asset builtusing• Functionality includesCMS, configurablelook and feel• Includes socialcomponent withSalesforce chatter• Built with responsivedesign for mobileaccess
  20. 20. © 2013 Appirio, Inc. - ConfidentialGetting Started: Inventory Worksheet
  21. 21. Learn more about Appirio – Thank You!