AppSphere 15 - Lufthansa Technik: Maintenance Repair Overhaul for Aircraft and Applications

Olaf Schönfeld
AppDynamics AppSphere, Dec 2015
Lufthansa Technik
Maintenance Repair Overhaul for Aircraft and Applications

Lufthansa Technik
Copyright © 2015 Lufthansa Technik AG. All rights reserved. Subject to restrictions and disclaimer on last page.
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Lufthansa Technik - Maintenance Repair Overhaul for Aircraft and Applications
Application Performance Management
at Lufthansa Industry Solutions and Lufthansa Technik
Olaf Schönfeld
Project Manager and
Senior Technical Consultant
email: Olaf.Schoenfeld@LHind.dlh.de
Introduction

Lufthansa Technik
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§  Introduction to Lufthansa Technik and Lufthansa Industry Solutions
§  Lufthansa Technik – Product divisions and application environment
§  APM – Challenges and objectives
§  APM – Implementation & benefits
§  Some best practices in APM
Agenda
Agenda

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Lufthansa Technik & Lufthansa Industry Solutions
Lufthansa Group
An overview
Passenger Transportation
Logistics
Catering
Other activities
(e.g. Digital Service Companies)
Maintenance, Repair, Overhaul
The Group’s airlines rank among
the world’s leading carriers.
Lufthansa Cargo –
One of the world's leading cargo carriers
in international air traffic.
Lufthansa Technik –
Leading provider of MRO services
in the world's airline business.
LSG Sky Chefs –
World's largest provider of airline catering
and integrated in-flight solutions.
Lufthansa Flight Training
Lufthansa AirPlus
Lufthansa Industry Solutions
(and many more)

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Service Portfolio
Lufthansa Industry Solutions
An overview
§  Founded 1997
§  100% owned by Lufthansa
§  > 1000 consultants
§  > 150 customers worldwide
§  212M EUR total revenue (46% within LH Group)
Norderstedt

Hamburg

Oldenburg

Berlin

Wetzlar

Raunheim

Basel

Bern
Miami

Wolfsburg

Ingolstadt

Process
Consulting
Idea/
Strategy
Conception
Design
Development/
Technology
Integration
Deployment
Application
Management

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Lufthansa Technik Group locations
Lufthansa Technik
An overview
§ 795 customers worldwide
§ 3.290 aircraft under exclusive contracts
§ 31 subsidiaries and affiliates worldwide
§ 4,337 billion Euros in revenue
§ circa 28.800 employees worldwide

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Aircraft
Services
(Maintenance,
Overhaul)
Engine
Services
Component
Services
Landing
Gear
Services
VIP &
Executive
Jet
Solutions
Standard solutions are just the basis
Lufthansa Technik Product Divisions
Products & Services
Leading quality & responsibility
IT Solutions Domain
for Aircraft Services
IT Solutions Domain
for Engine Services
IT Solutions Domain
for Comp. Services
IT Solutions Domain
for L.G. Services
IT Solutions Domain
for VIP Jet Solutions
…in IT Services too

Lufthansa Technik
450+ Applications overall
ca 140 Core Business Applications
ca 180 JAVA Aplications
=> 100-120 Applications in APM-scope
520+ VMs (VMware vSphere) in 3 Clusters
4 Database Clusters (Oracle SE and Oracle EE)
[without SAP Services, email, collaboration platforms, workplace environments]
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Applications for Product Divisions & Service Units
Lufthansa Technik IT Services
Applications
IT Operation Center
& Services
Application Services
Process Domains
IT Solutions Domain
for Logistic Services
IT Solutions Domain
for Innovation Serv.
IT Solutions Domain
for User Services
IT Solutions Domain
for Customer Servi.
IT Solutions Domain
for Maint. &Overhaul
Application
Infrastructure Service
Leading quality & responsibility
IT Solutions Domain
for Aircraft Services
IT Solutions Domain
for Comp. Services
IT Solutions Domain
for VIP Jet Solutions
Central
Departments
…in IT Services too
IT Solutions Domain
for Engine Services
IT Solutions Domain
for L.G. Services

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A simple LHT application and interface example
APM overall benefits
Application (Performance) Management
Can you control information-flow
and application‘s behaviour
at any time?

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§  Mapping of business process performance to application metering
§  Perceived Performance, perceived issues
§  Unrepeatable infrequent performance issues
§  Development priority (functionality vs. performance)
§  Validity of synthetic performance testing
§  Ensured performance & issue handling processes
§  Predictive performance management
Leading quality & responsibility… also in IT Services
Challanges in A(P)M for Lufthansa Technik
We do not have
enough resources
for uncertain performance !

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Leading quality & responsibility… also in IT Services
Objectives in A(P)M for Lufthansa Technik
§  Support incident solution, data representation
§  Improvement of proactive problem management
§  Real-time data capturing of Production Systems
§  Context sensitive analysis and history data
§  Avoid individual performance metering and coded metering
§  Unified metrics for all core applications, cross application flow
§  Minimum effort of manual configuration and initial training
§  Support Bus-Dev-OPS processes and communication
See, Know and Act
instead of ’search and guess‘

Lufthansa Technik
§  Roadmap for Service Product Development
§  400 JAVA Agent Licenses in Service Product LHT.apm 1.0
From Project to Service Product in 6 months
LHT.apm Project & Product
Pre-Study
APM Toolsets
Qualification,
Education
Selection
’Early
Applications‘
Evaluation
in detail
Implementation,
Enablement
From Project
to IT Service
Product
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Roadmap APM
LHT.apm Project & Product

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Refine digitized business process
APM benefits – Example I
What does it do?
Enter & change material requests (e.g. customer’s orders), logistics preparation
What is the challenge?
Every request has to be approved by backend for economic and legal export policies
(bulk of components & complex rule sets lead to slow transactions)
APM-supported solution!
-  Identification of time consuming transaction
-  Define exceptions in business process and implement in applications
-  Leads to a significant minimization of slow transactions

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Quickwin in load balancing analysis
APM benefits – Example II
What does it do?
- Fulfill manufactures and regulatory compliance,
- Monitoring of engine parts and aircraft components,
- Documentation of installation locations, flight hours & cycles
What is the challenge?
Apply new compliance rules to complete aircraft fleets, frequently
(up to 40.000 scheduled update jobs per rule set)
-  In some cases (application internal) worker load-balancing
did not distribute jobs equally to the Application Servers
-  In addition:
slow synchronous transaction
identification & elimination

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Quickwin in load balancing analysis
APM benefits – Example II (cont.)

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Business-DevOps (BizDevOps)
APM benefits – Example III
What does it do ?
-  Information system for hazardous materials and goods
-  Handling, operating and transport instructions.
(new implementation with new use cases, enhanced features and interfaces)
What is the challenge ?
Pre-Release optimization of
user interface, use case workflow, and database Transactions
-  Consistent usage of AppDynamics analysis
in development and early releases
-  Group specific instrumentation and dashboards
on standardized, impartial metrics
-  Common analysis and
aligned optimization priorities (BizDevOps)

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BizDevOps
APM benefits – Example III (cont.)

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Some statements of our AppDynamics Users
APM overall benefits
Initial break-in is very fast and
easy, AppDynamics helps
within minutes or hours
Within hours, we got
DB optimizations - based on
‘top business transactions’
Performance moved from
feelings to traceable facts
Now it’s possible to analyze
performance issues in a
cross-context way
Before/after analysis
became very important in
evaluating release’s success
Now we are able to prove,
when our interfaces services
do not match their SLAs
Sometimes we use it for
performance stuff, but mainly
for code- and usage-analysis
…hopefully all the Flash-parts
in the AppDynamics UI
will be replaced, soon ;-)
‘ … fastest identification of slowest transactions … ‘

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Things to repeat and things to do differently
Best APM practices from Lufthansa
Involve!
-  AppDynamics Presales & Support
-  Developers, Operations, Business …and bring them together very early
Do not underestimate!
-  Reservations and fears in early phases (e.g. Developers, Operations, Works council)
-  The speed, APM Services get mission critical and user’s demands increase
Find ratings for quality improvements!
-  Define ’POC cases‘ for evaluation
-  Handle the evaluation project in an ’agile‘ style (your counterpart will be used to)
Think about design of your ‘APM implementation’ strictly!
-  Start in right mode and scope, take some time and money
-  On premise: consider sizing and scaling options & reflect
Educate and train!
-  Develop a scalable training concept early (and refine)
-  Implement an (instructed) community for your APM users

Vielen Dank für Ihre Aufmerksamkeit.
Copyright © 2015 Lufthansa Technik AG. All rights reserved.
The information contained in this presentation is proprietary to Lufthansa Technik AG and is disclosed in confidence. The presentation and the information contained herein shall be
kept strictly confidential and shall not be used, disclosed to others or reproduced without the expressed written consent of Lufthansa Technik AG. Nothing contained in this publication
shall constitute any warranty, guarantee or liability for Lufthansa Technik AG, its subsidiaries and affiliates, but is for information purposes only. Accordingly, Lufthansa Technik AG, its
subsidiaries and affiliates neither expressly nor conclusively accept responsibility or liability for the actuality, accuracy and completeness of the statements and information contained
in this publication.
Thank you for your attention.
21 Lufthansa Technik - Maintenance Repair Overhaul for Aircrafts and Applications

AppSphere 15 - Lufthansa Technik: Maintenance Repair Overhaul for Aircraft and Applications

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