Keep it professional, Managing friends and relatives at work place

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Managing relations at work place is an important task, and is often a bit tough. You have to master some special interpersonal skills to achieve this purpose. How to manage the personal relations and professional relations together effectively is to be studied well and implemented. Please go through these slides.

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Keep it professional, Managing friends and relatives at work place

  1. 1. Keep it Professional Managing Relationsfriends and relativeswhen you work with people you’re close to babuappat@gmail.com
  2. 2. Manage Friends and Family Members In this session, I would like to look at how tricky it can be to manage friends and family members, and how you can overcome these difficulties babuappat@gmail.com
  3. 3. Leading a Team of Equals And find out, how to get things done when you lead a team of equals babuappat@gmail.com
  4. 4. So this session is about.. Managing Friends and Family Members Balancing Personal Relationships at Work babuappat@gmail.com
  5. 5. Let me begin it as a story Elizabeth works in the family business with her older brother, Dave babuappat@gmail.com
  6. 6. Elizabeth and Dave The problem is that, due to a change in the structure of the company, Elizabeth is now Dave's boss, and he doesn't respond well to her authority. babuappat@gmail.com
  7. 7. For Example Dave often turns up late, he brings up past family conflicts, and he expects special treatment. babuappat@gmail.com
  8. 8. Dave being her brother Elizabeth would have disciplined - or even fired - anyone else over these issues. But, because he's her brother, she's reluctant to take action, even though she knows that the rest of the team resent Dave's behavior babuappat@gmail.com
  9. 9. Friends and Family Members at work place It can be difficult to work alongside close friends and relatives. We'll see the challenges that can occur when you manage friends and family members, and we'll look at how you can deal with them more effectively babuappat@gmail.com
  10. 10. Common Issues A number of issues can affect your ability to work successfully with friends and family. babuappat@gmail.com
  11. 11. Being rational, fair and objective Unlike the relationships you have with other team members, the bonds you share with these people are intensely personal. Childhood history, past conflicts, or current issues in your personal life can affect your interactions at work. This can make it difficult to be rational, fair, and objective, as can the desire to preserve good friendships and family relationships babuappat@gmail.com
  12. 12. Familiarity breeds You might be tempted to change your management style and provide either too much guidance, or insufficient feedback on poor performance. Familiarity with these people can also cause you to discount their ideas quickly, or to be more critical of them than you would be with other team members babuappat@gmail.com
  13. 13. Favouritism blocking career growth On the other hand, favouritism is a risk with friends and family: it can cause conflict and low morale in the rest of your team, and it can harm your reputation, especially if you hand out choice assignments to these people. You may also find that exceptional employees leave your team, because they think that their career progression is blocked babuappat@gmail.com
  14. 14. While discussing it with outsiders You can also alienate and annoy your team members if you make decisions or discuss work issues with friends or family members outside of work (whether this is intentional or not) babuappat@gmail.com
  15. 15. Family business If you work in a family business, some relatives might have been "expected" to work in the company. It can be a challenge to motivate and manage them, especially if they aren't passionate about the work, or if they have different goals and values from those of the organization babuappat@gmail.com
  16. 16. Strategies for Managing Friends and Family Use the strategies below to keep the relationship professional when you manage friends and family babuappat@gmail.com
  17. 17. Think Carefully Before You Hire Before you hire friends or family members, think carefully about why you're considering them for the role. Do they have the knowledge, skills, and talent to work well in this position, or are you just doing them a favor? babuappat@gmail.com
  18. 18. Hire the Best always Never hire someone you know unless you feel confident that they're the best candidate, that they embrace the culture and values of the business, and that they can bring valuable skills and expertise to the team. babuappat@gmail.com
  19. 19. Use standardised recruitment tools If you feel unsure, use recruitment tools such as competency-based interviewing, inbox/in-tray assessments, or test assignments to gauge how these people will perform on the job babuappat@gmail.com
  20. 20. No misfits fitted in Careful consideration at this early stage helps you avoid conflict in the relationship later, and you can ensure that these people are a good fit in your team babuappat@gmail.com
  21. 21. Remove Yourself technique Unless this is a family business, it's best to remove yourself - and any other friends and family - from the decision-making process when you think about hiring someone that you know well. babuappat@gmail.com
  22. 22. The onus That way, you will avoid accusations of nepotism, and you won't look unprofessional if the recruitment turns out badly. (Even in a family business, it may be best for trusted non-family people to advise on the decision.) babuappat@gmail.com
  23. 23. Define the role No matter how close you are to your friends and family members, you need to treat them like any other team member. This means that you must define their role, and communicate what you expect from them babuappat@gmail.com
  24. 24. Job description and Performance objectives Write a job description that outlines their responsibilities, your expectations, and their performance objectives babuappat@gmail.com
  25. 25. SMART goals Next, review the agreement with them, and identify and agree on short- and long-term SMART goals. Make sure that they understand these goals and expectations, and ask whether they have any questions or concerns. babuappat@gmail.com
  26. 26. Honest communication This prevents ambiguity, and sets the tone for the relationship. Clear, honest communication like this also helps you avoid issues later on babuappat@gmail.com
  27. 27. Set Boundaries Your friends and family members know you better than anyone else at work, and they are privy to personal information that you might not want your team members to know. This is why it's important to set and manage boundaries babuappat@gmail.com
  28. 28. Open Conversation Have an open, honest conversation about how you want your professional relationship to be. This means that you must set protocols for behavior and communication babuappat@gmail.com
  29. 29. Office manners For example, if you work with your friend, ask her not to call you by your nickname. She should use your first name, just like the rest of your team babuappat@gmail.com
  30. 30. Official matters/ Personal matters Both of you should agree to leave personal matters and history at the door when you come to work. You should also agree not to discuss work issues outside the office - this ensures that you don't cut other team members out of important decisions babuappat@gmail.com
  31. 31. Keep things professional Of course, this is easier said than done, especially with family members. Speak up if you feel that your friends or family members have violated the boundaries that you've set, and remind them to keep things professional. babuappat@gmail.com
  32. 32. After-effects When you let small matters slide, it can cause resentment later on babuappat@gmail.com
  33. 33. All equal If you experience conflict with friends and family members, do your best to manage your emotions and stay professional. Try to ignore your personal relationships, and approach them like any other team member babuappat@gmail.com
  34. 34. Compensate Fairly It's important that you compensate your friends and family members fairly. Their salary and benefits should reflect their knowledge, skills, and experience, not their connection with you babuappat@gmail.com
  35. 35. Manage Friends and Family Members When you set salary and benefits, it's a good idea to consult a colleague or HR professional to make sure that compensation is fair and competitive. This will also ease tensions, and prevent any suspicions that friends or family members are getting more than they deserve babuappat@gmail.com
  36. 36. Never Overcompensate Also, be careful not to overcompensate them with resources such as people, equipment, technology, or training. Make sure that your friends and family members receive the same as everyone else, and nothing more babuappat@gmail.com
  37. 37. Provide Regular Feedback Like everyone on your team, your friends and family members need regular, constructive feedback, so that they understand what they're doing well, and where they need to improve babuappat@gmail.com
  38. 38. Balancing Emotions You might find it difficult to be objective with these people. Do your best to keep emotions out of the discussion, and analyze their performance and growth as you would anyone else. Use the proper Feedback tools to provide clear and specific feedback. babuappat@gmail.com
  39. 39. Face Facts Of course, positive feedback is always easy to give. But how do you handle friends or family members who aren't pulling their weight? And how do you fire someone that you care about? These can be uncomfortable situations, but you need to address them promptly and professionally babuappat@gmail.com
  40. 40. Dealing with nonproductive aspects Sit down and talk to them one-on-one. Diagnose the problems they face. Talk to them in a cordial manner to bring out the solutions they can adjust with naturally babuappat@gmail.com
  41. 41. Reach out Render help Ask what you can do to help them perform better and meet their goals. They might benefit from additional training; and they may also flourish in a mentoring or coaching relationship with another professional babuappat@gmail.com
  42. 42. In line with organisational policies Give them as much time to improve as you would to anyone else on your team. If you don't notice any progress, manage them appropriately in line with your organisation's guidelines. babuappat@gmail.com
  43. 43. Productive relationships It can be painful to let go of friends and family members, but if the relationship isn't working out, then you should find someone who is a better fit babuappat@gmail.com
  44. 44. Be Honest With Your Team Everyone on your team should know if you have a personal connection with someone who works for you babuappat@gmail.com
  45. 45. Be clear Be open and honest about your ties to these people. It's likely that some team members might have reservations about the situation and about your ability to treat your friends or family members objectively. babuappat@gmail.com
  46. 46. Genuine interest in people Your actions need to prove that you will treat them just like everyone else - this will build trust and help everyone adjust to the situation babuappat@gmail.com
  47. 47. Craft a Role That Works If you work in a family business, you might have to manage some family members who don't want to be there. They might have been pressured to work in the organisation by parents or other leaders, they might see it as an easy option, or they might work there out of a sense of obligation. None of these is a positive reason to come to work each day babuappat@gmail.com
  48. 48. Manage Friends and Family Members As with any employee with motivational issues, reengage them by finding out their career goals. What do they want to achieve in life? How can you help them build the skills and expertise they need to meet their goals? babuappat@gmail.com
  49. 49. Mentoring, Train ing Look at training and mentoring opportunities that will help them progress down this path, while still using these new skills in their current role babuappat@gmail.com
  50. 50. Happy tasks Next, look at their tasks and responsibilities. Which tasks make them happy? When do they achieve a sense of flow in their work? babuappat@gmail.com
  51. 51. Job-crafting Where appropriate, use job-crafting strategies to work more of these tasks into their day (but ensure that you don't do this at the expense of other team members) babuappat@gmail.com
  52. 52. Sense of accomplishment Last, make sure that your friends and family members feel a sense of accomplishment in their role. Help them find the deeper meaning in their work, and help them achieve small wins, so that they can recognise the progress they make babuappat@gmail.com
  53. 53. Make them move on However, if these strategies don't work, you'll probably want to encourage them to move on - you don't want unmotivated people on your team babuappat@gmail.com
  54. 54. Key Points It can be a challenge to manage friends and family members. These people have a close, personal relationship with you, and their presence within a team can cause conflict, tension, and mistrust if you don't manage the relationship with care babuappat@gmail.com
  55. 55. Performance agreement When you manage friends or family members, treat them as you would everyone else on your team. Write a performance agreement that outlines their role and your expectations clearly. babuappat@gmail.com
  56. 56. Working relationship Set boundaries, and define how your working relationship should be; this includes protocols for behavior babuappat@gmail.com
  57. 57. Ensure objectivity Also, compensate them fairly. Where appropriate, work with a colleague to ensure objectivity when you set their pay and benefits babuappat@gmail.com
  58. 58. A Final Note Personal history doesn't have to stand in the way of a strong professional relationship. Likewise, a "junior" position in a family doesn't mean that you can't be an effective leader babuappat@gmail.com
  59. 59. Candid relations Set clear boundaries and expectations, offer support, and, above all, be honest about difficulties that are holding people back babuappat@gmail.com
  60. 60. THANK YOU www.youtube.com/TheTrainingclasses babuappat@gmail.com

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