A presentation given at the APNIC Services session at APRICOT 2015 on Wednesday, 4th March 2015.

1. APNIC Services Session
APNIC 39 Fukuoka, Japan
George Kuo

2. 2
Speakers
George Kuo
• APNIC Services Roadmap
Kevin Meynell
• Training Update
Vivek Nigam
• Service Improvements
Guangliang Pan
• Registration Services update

3. 2014 Services Roadmap
Update

4. 4
APNIC Services Roadmap
Services
development
plan
Deliverable
in the next
six months
Add value
and quality
Opportunities
for inputs
and
comments

5. 55
4th Q 2014 ------------------------------------- 1st Q 2015
Instant
Feedback
System
✓
Improve
Transfer
Information
✓
Maintainer
Management in
MyAPNIC
è
MyAPNIC
2-Factor
Authentication
è
More New
Training
Courses
✓
Additional
option to make
payment
è
Easier Invalid
Contact
Reporting
✓
Easier Access
to MyAPNIC
è
Faster Contact
Updates
✓
2014 Services Roadmap

6. 6
Instant Feedback System ✔
Give your feedback quickly and easily
Instant feedback system is available for
• MyAPNIC
• New transfer web pages
• Helpdesk contacts

7. 7
Instant Feedback System ✔
Feedback
for
MyAPNIC

8. 8
Instant Feedback System ✔
Feedback
for transfer
pages

9. 9
Invalid Contact Reporting ✔
Improved tool to report invalid contacts
quickly and easily
This improvement helps you to
• Search Whois and report at the
same time
• Specify which invalid contact to
report quickly

10. 10
Invalid Contact Reporting ✔
Search and report

11. 11
Two-factor Authentication è
Alternative two-step verification
Two-factor Authentication is
• Faster to setup than APNIC digital
certificates
• Browser independent
• Commonly used & secure

12. 12
Faster Contact Updates ✔
Update Whois contacts for your IP
addresses directly via MyAPNIC
• You don’t need to send a request to
APNIC anymore
• You can make updates when needed
• You can update tech-c, admin-c, mnt-
irt, language, geoloc & notify

13. 13
Faster Contact Updates ✔

14. 14
Improve Transfer Information✔
Redesigned transfer web pages
New transfer pages are designed to
• Help you find answers quickly
• Provide less text to read
• Use simple and plain English

15. 15
Improve Transfer Information✔
www.apnic.net/transfer

16. 16
MyAPNIC Maintainer
management è
Improved Whois update experience
This enhancement provides benefits of
• Automated addition of Maintainers
• Automated password sync for all
users
• Corporate Contacts to manage
privilege for other individual
contacts

17. 17
Additional payment option è
An additional payment option for new
and renewal Members
Paypal payment option will be available in
4th Q 2015

18. 2015 Services Roadmap

19. 19
2015 Services Roadmap
Improve access
to APNIC
Helpdesk
support
Improve access
to online
information and
services
Obtain Members’
feedback to
guide future
improvement

20. 20
2015 Services Roadmap
20
2nd Q 2015 ------------------------------------- 3rd Q 2015
New web pages for
‘Services’
Whois data quality
improvement
‘Statistics’ page
improvement
Toll free phone
number &
Skype integration
MyAPNIC Survey Training Survey

21. 21
New Services Web Pages
www.apnic.net/services
• Improve navigation to all services
pages
• Help you find information quickly
• In simple and plain English

22. 22
Statistics page improvement
www.apnic.net/statistics
• Less clicks to get to the resources
statistics
• Download files in different formats
• New resources graphs

23. 23
Whois Data Quality Improvement
Ongoing Whois improvement in 2015
• Review and update records registered
by APNIC (eg description, remarks)
• Update incorrectly referenced objects
(eg use of APNIC’s email addresses)
• Develop a Whois registration guide

24. 24
Your input is important!
www.apnic.net/services
Give your feedback and comments on
the Services Roadmap

25. 25