Increase Your Capability for Managing Change


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Presentation slides from APMG-International webinar on effective change management.

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Increase Your Capability for Managing Change

  1. 1. APMG-International Webinar Increase Your Capability for Managing Change 18 September 2013 / 13:00 BST (London, UK) Presented by Melanie Franklin, Agile Change Management Ltd
  2. 2. Agenda • Welcome & introduction – Mark Constable, Marketing Executive APMG-International • Increase Your Capability for Managing Change – Melanie Franklin, Agile Change Management Ltd • Q&A • More Information • Close
  3. 3. About APMG-International • Global Examination & Accreditation Institute • Official accreditation/qualification body for Best Management Practice PPM portfolio • Extensive portfolio of professional management qualifications • 350+ Accredit training (ATO) and consulting (ACO) organizations with 1800+ approved trainers and consultants • Certify examination candidates; 18000+ exams per month • HQ in UK; operational offices or formal representation in 12 countries • Full details at
  4. 4. Your presenter… Melanie Franklin is the founder and Chief Executive of Agile Change Management Ltd. She has a track record of excellence in project, programme and portfolio planning and delivery. She is the author of 6 books about project and change management and is writing her 7th book for newly appointed change managers. Moderator Mark Constable is a Marketing Executive at APMG- International with over 7 years experience at the company.
  5. 5. 5 Objectives • Importance of change management • Knowledge and skills • Core elements of change management • Contents of the Change Management Foundation and Practitioner course • Structure of the Change Management Foundation and Practitioner qualifications
  6. 6. 6 Importance of change management
  7. 7. 7 Increasing pace of change Less constants Less constants More variables More variables More opportunities More opportunities More changes More changes Less stability Less stability Shorter lifespan Shorter lifespan
  8. 8. 8 Competitive advantage • BCS (Chartered Institute of IT) – 26% of respondents rated change management as the top skill for operational efficiency • CIPD – 47% of organisations have a leadership gap in leading and managing change • IBM 2012 Global CEO Study – 84% of organisations that outperform their peers in terms of revenue growth and profitability translate insights into action better than their peers
  9. 9. 9 Institute for Corporate Productivity - Human Capital Survey Business case for change capability
  10. 10. 10 Knowledge and Skills
  11. 11. 11 Required competencies and skills Methods & Structure Methods & Structure • Strong business change focus • Ability to create a Change Delivery culture • Confident with ambiguity that comes from working within a Change environment • Implement a change management process Analysis & Planning Analysis & Planning • Business readiness planning • Process re-engineering • Conduct impact assessments Engagement & Communication Engagement & Communication • Experienced in building relationships and influencing stakeholders • Identify change champions • Facilitate stakeholder workshops Delivery & Implementation Delivery & Implementation • Delivering process change, workflow change & cultural change • Driver of Change with strong ‘can do’ attitude
  12. 12. 12 © Maven Training Ltd 2012 Project lifecycle Productivity / Efficiency / Customer service Deliverables Time Change lifecycle
  13. 13. 13 Increasing professionalism
  14. 14. 14 Core elements of change management
  15. 15. 15 Plan Implement Embed Understand Clarify the reasons for the change and use this to motivate and persuade people that the Vision and ‘Blueprint’ for change is viable and beneficial Establish and manage the successful implementation of the change projects and related activities Deliver and make sustainable the required outcomes from the change and ensure full benefits realisation Create a coherent and consistent ‘roadmap’, establish an effective governance structure and create a set of action plans for achieving the change Change management lifecycle
  16. 16. 16 Sources: Kubler Ross (1969), Adam, Hayes, Hopson (1976) The experience of change
  17. 17. 17 meaningfulness autonomy talents participation enthusiasm motivation Creating intrinsic motivation
  18. 18. 18 Course details
  19. 19. 19 Course content 19 Individual change Team change Organisational change Leading change
  20. 20. 20 Practitioner Examination Foundation & Practitioner Course Route Map 20 Foundation Examination Change Context Approaches to change Personality and change Supporting individuals Team effectiveness Leadership for teams Individuals and teams Organisational approaches Organisational metaphors Leadership styles Leadership roles Emotional intelligence Coaching Listening and feedback Facilitation Action learning Strategic change Complex change tools Change readiness Stakeholder engagement Leadership phases
  21. 21. 21 Examination information Practitioner Three hours 4 questions divided into parts Multi-choice, Multiple Response, Matching, Assertion/Reason Open book 50% Foundation One hour 60 questions Multi-choice Closed book 50% Duration No. of questions Question type Style Pass mark
  23. 23. More Information • APMG-International website: – • APMG’s Change Management qualification scheme – • Making Sense of Change Management (recommended reading) – • Melanie @APMG_Inter 07960 995262 Melanie Franklin AgileCM @AgileMelanie