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Lean IT - A must for all IT organizations - APMG-International Webinar


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These slides from the APMG-International webinar held on 31st Oct 2012 will help you to understand the basics of the Lean IT Foundation content and, more specifically, how it can be used to help IT organizations improve their ability to deliver the right services to their customers.

Lean IT is vital for all organizations that employ ITIL and PRINCE2 trained professionals; it ensures that the aspect of continual improvement becomes embedded in IT organizations, through both theory and practical application of tools.

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Lean IT - A must for all IT organizations - APMG-International Webinar

  1. 1. International APMG-International Webinar Lean IT A Must for all IT OrganizationsWednesday 31 October 2012 / 15:00 CET (Amsterdam) Presented by Niels Loader, Quint Group International
  2. 2. Agenda• Welcome & Introduction – Machiel Cremer, Marketing Manager, APMG-Benelux• Lean IT – A must for all IT Organizations – Niels Loader, Quint Wellington Redwood• Questions & Answers• Further Information• Close International
  3. 3. About APMG-International• Global Examination & Accreditation Institute• accreditation/qualification body for Cabinet Office (formerly OGC) PPM portfolio• Full portfolio of professional management qualifications• Accredit ATOs & ACOs (> 300)• HQ in UK; Operational offices or formal representation in 11 countries• Over 17,000 examinations sat every month• Full details at International
  4. 4. Presenter:Niels Loader, Chief Examiner Lean IT Foundation• Principal Consultant for Lean IT and IT Performance Management at Quint Wellington Redwood.• Chief Examiner Lean IT Foundation.• 20 years’ experience within IT organisations, the last 10 years focused on ensuring that IT organisations perform excellently for their customers.• Since 2009, carried out a number of Lean IT projects in both large and small organizations.• Instrumental in development of the Lean IT Foundation. International
  5. 5. Lean IT – an overview• What is Lean IT? – The application of Lean principles to IT – Focuses on delivering customer value – All about ensuring excellent IT services for customers• What is the relationship to other IT models? – Addition to the suite of Best Practices for IT – Supplements other IT Best Practices Lean IT is for anybody working in IT International
  6. 6. Lean is a way of thinking and actingLean thinking and acting is all about: Quality Delivery Costs• Increase Customer value• Eliminate Waste Just in Time Jidoka• Management as facilitator• Involvement of all employees• Continual Improvement Standard Heijunka Working 5S Kaizen “Preserving value with less work” Stability Robustness International
  7. 7. Lean – Customer value at the centreFirst time right, Assess if all the activities in thefocus on quality process add value in the eyes of theprevention of customerdefects Demand triggers the process Create continuous flow in chain in order to reduce stock production with the Just-in- Time approach and reducing peak and low volumes International
  8. 8. Reduce Waste, Variability and InflexibilityWaste Variability Waiting time  Variability in volume or complexity of customer demand  Spread in the outcome of processes Motion Over processing Inventory Defects & Rework Transportation Overproduction Inflexibility  Team capacity cannot scale up or down with demand  Fixed service time frames or release schedules  Batch and queue operating model  Specialized resources in a limited number of tasks International
  9. 9. The five dimensions of Lean IT Who is the customer?How much time is spend What element of our serviceon value added is of value to the customer?activities?What is the performanceof teams and individuals? What are the capabilities of our processes? How do we work as a team? How customer focus Is the organization are we really working? structured to meet customer demand? International
  10. 10. Kaizen is used for structured Continual Improvement • Control implementation to • Define the problem statement ensure sustainability and • Create understanding of the stability of the improved problem with everyone involved process • Share lessons learned • Measure the data and gather• Improve solution candidates facts• Develop actions & owners • Validate the measurements• Prioritize & decide• Implement actions • Analyse the data Pitfall • Establish the influence factor Jumping to conclusions The obvious solution • Identify (root) causes • Define hypotheses International
  11. 11. Frameworks, models, standards and quality systems offer guidelines fordemonstrating compliance, good practices, a common language andmeasurements for improvement“If you think of the standard as the best you can do, it’s all over. The standard is only abaseline for doing further improvement.” (Ohno) • The Information technology Infrastructure Library provides principles for IT Service Management, including a publication on Continual Service Improvement. • Control Objectives for Information and related Technology offers an overall IT management framework. It is a supporting toolset that allows managers to bridge the gap between control requirements, technical issues and business risks. • Capability Maturity Model Integration offers a standard for measuring the maturity of any process. • The International Standards Organization, in conjunction with the International Electrotechnical Commission, provides standards. Organizations can be audited against ISO standards and consequently certified. International
  12. 12. Lean IT and ITIL share principles on standardized work, predictable outcomes and feedback to drive improvements The Information Technology Infrastructure Library provides principles for the complete service life cycle: 1. Service Strategy: developing a clear vision and plan for service portfolio; 2. Service Design: developing appropriate and innovative IT services with the goal of satisfying current and future business requirements; 3. Service Transition: deploying new services, managing service changes and the knowledge related to those services; 4. Service Operation: delivering services to clients at the agreed level of service, while managing the applications and underlying technology to support their delivery; 5. Continual Service Improvement: sustaining and improving value to the customer, collaborating on design improvements and service modifications.• ITIL is non-prescriptive and expects organizations to engage ITSM processes with their existing way of working.• The current Continual Service Improvement approach in ITIL v3 embraces PDCA for how to implement processes.• Even though Lean IT, Agile Software Development as well as DevOps and Continuous Delivery practices evolved independently, ITIL seems highly supportive to them as there is a great level of shared objectives.• ITIL implementation can be a series of wisely selected improvement initiatives, each paying its own way through the benefits delivered and collectively contributing to fleshing out the over-arching ITIL process architecture. International
  13. 13. IT joins the Lean CommunityLiterature, websites, communities, annual prizes, summits. International
  14. 14. Lean IT – A Must for all IT Organizations• Increasing number of ATOs: 31 locations worldwide, 11 different organizations• Increasing interest in the market for Lean IT … and associated training• Market potential is enormous: any person working within an IT environment• Challenging and energizing training to give and receive• Proven success of projects carried out after training International
  15. 15. How to Find Out More• Website: – APMG: – Quint Group:• Contact: – – – International
  16. 16. www.apmg-international.comTHANK YOU FOR ATTENDING International Find out more about us at our website: International