Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
APMG International Webinar

Introducing the

New Change Management
Body of Knowledge
(CMBoK)
Raising the standard for
Chan...
About APMG International
 Global examination & accreditation institute
 Examination Institute (EI) for the AXELOS Global...
Agenda
 Welcome & introduction
 Mark Constable, APMG International

 Introducing the new Change Management Body of Know...
Your presenter….
Richard Smith
Lead Author of the new CMBoK
Richard‟s career has focused on organizational development and...
An interesting choice of subtitle!

Introducing the

New Change Management
Body of Knowledge
(CMBoK)
Raising the standard ...
Questions for this webinar:
• Who are the CMI?

• What is a Body of Knowledge?
• Why was the CMBoK written?
• What‟s in it...
Who are the CMI?
About the CMI
• CMI – an independent, global professional association
– promotes excellence in the management of change
– ...
2013: Enter the CMBoK ...
Why was the CMBoK written?
What an
organisation
does
What
practitioners
know

2012

2013

What a
practitioner
does

2008
How do the Organisational Change Management (OCM)Maturity Model
(OCMMM), Change Management Practitioner Competency Model (...
What is a „Body of Knowledge‟?
What is a „Body of Knowledge‟?
• Produced by a professional association
• Describes and defines the knowledge that underpi...
The CMBoK:
• indicates the scope of the knowledge required to practise effectively
as a Change Manager in a range of situa...
How was the CMBoK developed?
• Joint CMI/APMG leadership: team of experienced authors identified,
• Competence model analy...
What‟s in the CMBoK?
CMBoK Knowledge Areas
1. A Change Management Perspective 7. Change Readiness, Planning & Measurement

2. Defining Change

...
Scope issues for the CMBoK
• The nature of Change Management
– The backgrounds of the people
– The development of the prof...
Structure used for the CMBoK

Knowledge
Areas

Knowledge
Components

Knowledge
Elements

• 13

• 3-6 per KA
• 55 in total
...
Example of how structure works
Knowledge Area

Knowledge Component Knowledge Element

4. Stakeholder
Strategy

4.2 Stakeho...
Why does the CMBoK matter?
Why does it matter?
• The first-ever attempt at documenting CM knowledge
• Published by independent professional associati...
A developing resource
• Plans are in hand to maintain the CMBoK
• CMBoK2 is expected in late 2014
• Reviews every two year...
How can I use the CMBoK?
CM Professionals
• As basis for self-evaluation
• As structure for CPD
• Provides source of guided reading in less familia...
Organizations needing CM expertise
• Basis for recruitment of Change professionals
• Structure for training/education of C...
Education and training providers
• Independent benchmark for syllabus design
• Guidance on range, balance and depth of cov...
Case studies
• Major Australian bank – one of their „big four‟ – bought 100 copies of
the CMBoK and are using it as the ba...
Q&A
The CMBoK is available from
• The CMI website
https://www.change-managementinstitute.com/buycmbok

• The APMG bookstore
+4...
Further information
 APMG-International website:
 www.apmg-international.com

 The Change Management Institute
 www.ch...
International
APMG Change Management courses
Background to APMG CM examinations
• APMG began offering a „Foundation‟ Change Management
examination in 2006
[Knowledge a...
APMG CM examination takeup
1800

1600
1400
1200
1000
800
600
400
200
0

Foundation
(5798 to date)
Practitioner
(2917 to da...
A new dimension from 2013
• The Change Management Institute – a new partnership
• Aim: to develop a professional „Body of ...
2014 and beyond
• Currently (March 2014) developing examinable material (new book)
“The Effective Change Manager‟s Handboo...
International
Upcoming SlideShare
Loading in …5
×

Introducing the Change Management Body of Knowledge (CMBoK): raising the standard for change management professionals

6,548 views

Published on

Supporting slides from APMG International webinar introducing the Change Management Body of Knowledge from the Change Management Institute, launched in October 2013.

Published in: Education

Introducing the Change Management Body of Knowledge (CMBoK): raising the standard for change management professionals

  1. 1. APMG International Webinar Introducing the New Change Management Body of Knowledge (CMBoK) Raising the standard for Change Management Professionals Thursday 6 March 2014 / 13:00 GMT Presenter: Richard Smith, CMBoK Lead Author
  2. 2. About APMG International  Global examination & accreditation institute  Examination Institute (EI) for the AXELOS Global Best Practice portfolio (ITIL®, PRINCE2®, MSP®, etc)  Extensive portfolio of professional management certification schemes aimed at improving business processes, capability and results  Work with key industry partners (e.g. AXELOS, CMI, DSDM Consortium, IAITAM, IPMA, ISACA, itSMF) to promote best practice  300+ Accredited Training (ATOs) and Consulting (ACOs) organizations with 1500+ approved trainers and consultants  18000+ candidates per month  Full details at www.APMG-International.com
  3. 3. Agenda  Welcome & introduction  Mark Constable, APMG International  Introducing the new Change Management Body of Knowledge Raising the standard for change management professionals  Richard Smith CMBoK Lead Author  Q&A  Further information  Close
  4. 4. Your presenter…. Richard Smith Lead Author of the new CMBoK Richard‟s career has focused on organizational development and related people development issues. This has included both strategic change for organizations and tactical change for individuals and teams. He worked for a range of „blue chip‟ organizations before establishing a niche consulting practice aimed at releasing potential, equipping leaders and facilitating change. This consulting work has taken him to forty countries across six continents, working with global clients as diverse as Unilever, GKN, Nestlé, Mars and Harvard Business School, as well as with many more local businesses. Richard is Chief Examiner for APMG‟s Change Management certification scheme, and led the authoring team for the first global Change Management Body of Knowledge, written on behalf of the Change Management Institute, which will be discussing during this session.
  5. 5. An interesting choice of subtitle! Introducing the New Change Management Body of Knowledge (CMBoK) Raising the standard for Change Management Professionals
  6. 6. Questions for this webinar: • Who are the CMI? • What is a Body of Knowledge? • Why was the CMBoK written? • What‟s in it? • Why does it matter? • How can I use it?
  7. 7. Who are the CMI?
  8. 8. About the CMI • CMI – an independent, global professional association – promotes excellence in the management of change – sets standards, educates & supports CM practitioners – promotes value of effective Change Management • Since its foundation in 2005 CMI has developed – Education - developing the capability of change practitioners – Networking - hosting a range of networking opportunities – Accreditation - developing standards and recognising excellence in the management of change. • 2008: CM Competency model (basis for accreditation) • 2012: Organizational Change Management Maturity Model • 2013 .....
  9. 9. 2013: Enter the CMBoK ...
  10. 10. Why was the CMBoK written?
  11. 11. What an organisation does What practitioners know 2012 2013 What a practitioner does 2008
  12. 12. How do the Organisational Change Management (OCM)Maturity Model (OCMMM), Change Management Practitioner Competency Model (CMPCM) and the Change Management Body of Knowledge (CMBoK) fit together? Organisational Performance + Practitioner Performance + Underpinning knowledge CMPCM – What should our Change Managers be doing to enable success of each change? (Current standards focus mainly on the project level of the maturity model) OCMMM - How well are we exploiting OCM to improve the performance of our organisation? CMBoK – What core and non-core OCM knowledge underpins practice at all levels of the maturity model? Note: Entry level competency model currently in development
  13. 13. What is a „Body of Knowledge‟?
  14. 14. What is a „Body of Knowledge‟? • Produced by a professional association • Describes and defines the knowledge that underpins effective practice of that profession • The CMBoK: – – – – Identifies key knowledge (structured to make access easier) Defines and describes that knowledge Shows relationships between areas of knowledge and practice Links to valuable reference sources
  15. 15. The CMBoK: • indicates the scope of the knowledge required to practise effectively as a Change Manager in a range of situations • provides definitions and descriptions of each knowledge area, including a clear indication of the depth of knowledge required in each area • offers a reliable, reputable and realistic range of reference sources in which these knowledge areas can be found and studied • shows how areas of knowledge relate to one another, and to their practical application in the Change Management Institute competence model
  16. 16. How was the CMBoK developed? • Joint CMI/APMG leadership: team of experienced authors identified, • Competence model analysed and themes identified – Tentative structure of knowledge proposed, reviewed, amended – Knowledge areas, knowledge components – Tracked against each other and against competence model – Research in all the knowledge areas we had identified – Key reference sources located and studied • First draft of CMBoK • First review process – wide by survey – deep by review panel • Revision, rewriting and second review process • Finalised and published October 2013
  17. 17. What‟s in the CMBoK?
  18. 18. CMBoK Knowledge Areas 1. A Change Management Perspective 7. Change Readiness, Planning & Measurement 2. Defining Change 8. Project Management 3. Managing Benefits 9. Education and Learning Support 4. Stakeholder Strategy 10. Facilitation 5. Communication and Engagement 11. Sustaining Systems 6. Change Impact 12. Personal and Professional Management 13. Organizational Considerations
  19. 19. Scope issues for the CMBoK • The nature of Change Management – The backgrounds of the people – The development of the profession • Challenges this posed – Range of knowledge required – Decisions on depth and breadth “... provides definitions and descriptions of each knowledge area, including a clear indication of the depth of knowledge required in each.” Change Impact Change Readiness, Planning & Measurement Project management v. Process optimisation v. Training Finance
  20. 20. Structure used for the CMBoK Knowledge Areas Knowledge Components Knowledge Elements • 13 • 3-6 per KA • 55 in total • 2-7 per KC • 9-31 per KA • 247 in total “The knowledge expected of an effective Change Manager is: ...”
  21. 21. Example of how structure works Knowledge Area Knowledge Component Knowledge Element 4. Stakeholder Strategy 4.2 Stakeholder mapping and strategy (How to identify and engage stakeholders) (Developing strategies for engaging with stakeholders) 2. Methods and tools to map and analyse relationships between stakeholders (Note: 1 of 5 elements) “The knowledge expected of an effective Change Manager is: ...”
  22. 22. Why does the CMBoK matter?
  23. 23. Why does it matter? • The first-ever attempt at documenting CM knowledge • Published by independent professional association (CMI) • A step towards increasing professionalism of Change Management • Clearly based on what professional Change Managers really do ... • ... and what they therefore need to know • Robust basis for future training and accreditation
  24. 24. A developing resource • Plans are in hand to maintain the CMBoK • CMBoK2 is expected in late 2014 • Reviews every two years from 2016, with new editions as needed • Feedback and comments are welcomed – Details in the CMBoK – Survey on CMI website soon • The „Book of the BoK‟ is due for publication by Kogan Page in November 2014: “The Effective Change Manager‟s Handbook”
  25. 25. How can I use the CMBoK?
  26. 26. CM Professionals • As basis for self-evaluation • As structure for CPD • Provides source of guided reading in less familiar aspects • To access accreditation by CMI • To guide preparation for future APMG CM Examinations
  27. 27. Organizations needing CM expertise • Basis for recruitment of Change professionals • Structure for training/education of Change professionals • Basis for selecting Change Management consultants
  28. 28. Education and training providers • Independent benchmark for syllabus design • Guidance on range, balance and depth of coverage needed • Evidence-based link to employers‟ needs/expectations • Suggestions as to relevant reference sources and materials • Standard against which to examine knowledge and, for researchers and authors ... • International reference point for targeting articles and books • Structure for Change Management research
  29. 29. Case studies • Major Australian bank – one of their „big four‟ – bought 100 copies of the CMBoK and are using it as the basis of developing their internal Change Management community. It is also being used to structure the recruitment of new CM resources. • An independent (and very experienced) CM consultant commented that she now has a „very well-thumbed‟ copy of the CMBoK, having referred to it a great deal in beginning a major new assignment. • The same consultant added that the major UK financial governance institution in which she is working have borrowed her CMBoK often. They are basing their Change Management training on its structure and on the references it offers. It has also helped legitimize the importance of human change in a very project-focused culture.
  30. 30. Q&A
  31. 31. The CMBoK is available from • The CMI website https://www.change-managementinstitute.com/buycmbok • The APMG bookstore +44 (0)1454 452450 - or atobookorders@apmgroup.co.uk • Through Amazon and other bookstores (from late March, in both print and e-book formats) • Look out for the new Kogan Page book! The Effective Change Manager’s Handbook to be published November 2014 and available for pre-order from June 2014
  32. 32. Further information  APMG-International website:  www.apmg-international.com  The Change Management Institute  www.change-management-institute.com  APMG Change Management qualification scheme  www.apmg-international.com/ChangeManagement  The Change Management Body of Knowledge:  www.change-management-institute.com/buycmbok Thank you for attending!
  33. 33. International
  34. 34. APMG Change Management courses
  35. 35. Background to APMG CM examinations • APMG began offering a „Foundation‟ Change Management examination in 2006 [Knowledge and Understanding only] • This was based on the book: “Making Sense of Change Management” • A „Practitioner‟ paper was introduced late 2009 • Some additional material was added in the form of a “Practitioner Handbook” [Understanding, application and analysis/evaluation]
  36. 36. APMG CM examination takeup 1800 1600 1400 1200 1000 800 600 400 200 0 Foundation (5798 to date) Practitioner (2917 to date) 2006 2007 2008 2009 2010 2011 2012 2013
  37. 37. A new dimension from 2013 • The Change Management Institute – a new partnership • Aim: to develop a professional „Body of Knowledge‟ for Change Management, as a basis for new professional CM examinations • Existing CMI materials: – Change Management Competence Model – Organizational CM Maturity Model • Joint development led to publication of the CMBoK in October 2013
  38. 38. 2014 and beyond • Currently (March 2014) developing examinable material (new book) “The Effective Change Manager‟s Handbook” • Book to be available from 4th November (pre-order from end of May) • New suite of examinations to be developed for launch in early 2015 • New examinations will be fully aligned to CMI CMBoK • Advantages to candidates in achieving CMI accreditation NOTE: Good transition arrangements for those taking the current Change Management Foundation and Practitioner examinations mean that current course remains attractive through 2014!
  39. 39. International

×