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A recipe for effective Change Management

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Supporting presentation slides from APMG International webinar on effective Change Management.

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A recipe for effective Change Management

  1. 1. APMG International Webinar A recipe for effective Change Management Wednesday 23 July 2014 / 13:00 BST (London, UK) Presenter: Melanie Franklin, AgileChangeManagement Ltd SUPPORTING WEBINAR RECORDING AVAILABLE AT: WWW.APMG-INTERNATIONAL.COM/WEBINARS
  2. 2. Agenda • Welcome & introduction – Mark Constable, APMG International • A recipe for effective Change Management – Melanie Franklin AgileChangeManagement Limited • Q&A • Further information • Close
  3. 3. About APMG International • Global examination & accreditation institute • Examination Institute (EI) for the AXELOS Global Best Practice portfolio (ITIL® , PRINCE2® , MSP® , etc) • Extensive portfolio of professional management certification schemes aimed at improving business processes, capability and results • Work with key industry partners (e.g. AXELOS, IAITAM, IPMA, ISACA, itSMF, DSDM Consortium) to promote best practice • 300+ Accredited Training (ATOs) and Consulting (ACOs) organizations with 1500+ approved trainers and consultants • 18000+ candidates per month • Full details at www.APMG-International.com
  4. 4. Your presenter…. Melanie Franklin has been responsible for the successful delivery of effective change and for creating environments that support transformational change for over twenty years. She was awarded Accredited Change Manager status by the Change Management Institute in 2013 and her 8th book, ‘Agile Change Management’ was published by Kogan Page in March 2014. Moderator Mark Constable is a Marketing Executive at APMG- International with over 8 years experience at the company.
  5. 5. 5 Objectives • Identify how change management is becoming a recognised profession • Define the core skills of an effective change practitioner • Review the APMG-International Change Management Foundation and Practitioner qualification agilechangemanagement.co.uk © 2014
  6. 6. 6 Why is change such a hot topic? agilechangemanagement.co.uk © 2014
  7. 7. 7 Organisational change – old world Project lifecycle: physical project deliverables Change lifecycle: people centred activitiesHR change Benefits realised IT/Ops/Facilities change agilechangemanagement.co.uk © 2014
  8. 8. 8 Project lifecycle Change lifecycleChange idea Design Develop Test Organisational change – new world agilechangemanagement.co.uk © 2014
  9. 9. 9 So much change, so little time! • Regulatory changes37% • Increasing competition 33% • New technology 32% • New customer needs31% • Industry consolidation 28% http://images.forbes.com/forbesinsights/StudyPDFs/Medidata_Transformational_Change_REPORT.pdf
  10. 10. 10 Change capability = competitive advantage • BCS (Chartered Institute of IT) – 26% of respondents rated change management as the top skill • Conference Board - CEO Challenges 2014: change leadership • CIPD – “57% of organisations will concentrate on changing organisational culture in 2014” • PWC 16th Global CEO Survey - “threats to business just keep coming, the only way to survive is for organisations to become agile and adaptable” • IBM 2012 Global CEO Study – 84% of organisations that outperform peers in revenue growth and profitability ‘translate insights into action better than their peers’ • More sources - http://www.agilechangemanagement.co.uk/wp-content/uploads/2014/ agilechangemanagement.co.uk © 2014
  11. 11. 11 Examples of change capability agilechangemanagement.co.uk © 2014 http://www.agilechangemanagement.co.u http://www.agilechangemanagement.co.uk/blog/harriet-green-advises-tr https://www.google.co.uk/url?sa=t&rct=j&q=&esrc=s&source=web&cd=5&ved=0CEgQFjAE&url=http%3A %2F%2Fwww.connectingforhealth.nhs.uk%2Fsystemsandservices%2Ficd%2Finformspec%2Fp3m%2Fresource %2Fdevelopment%2Frole %2Fchange.doc&ei=D37PU5P1GOi70QWR1YH4Aw&usg=AFQjCNHAgR6ei90rH3UFooUyi24IpyjMBQ&si g2=J6AkcM9cd-RuMVtdAA9tLA
  12. 12. 12 Change Management as a recognised profession agilechangemanagement.co.uk © 2014
  13. 13. 13 Increasing professionalism 19721969 20112004 2014 agilechangemanagement.co.uk © 2014 http://www.apm http://www.acmpglobal.org/ https://www.change- management-institute.com/
  14. 14. 14 Increasing popularity of qualifications agilechangemanagement.co.uk © 2014
  15. 15. 15 Core skills for change practitioners agilechangemanagement.co.uk © 2014
  16. 16. 16 Required competencies and skills Methods & Structure Methods & Structure • Strong business change focus • Ability to create a Change Delivery culture • Confident with ambiguity that comes from working within a Change environment • Implement a change management process Analysis & Planning Analysis & Planning • Business readiness planning • Process re-engineering • Conduct impact assessments Engagement & Communication Engagement & Communication • Experienced in building relationships and influencing stakeholders • Identify change champions • Facilitate stakeholder workshops Delivery & Implementation Delivery & Implementation • Delivering process change, workflow change & cultural change • Driver of Change with strong ‘can do’ attitude agilechangemanagement.co.uk © 2014
  17. 17. 17 Building your capability to lead change agilechangemanagement.co.uk © 2014 http://www.agilechang emanagement.co.uk/vi deogallery/building- your-capability-to- lead-change/ Personal qualities Context Subject matter expertise
  18. 18. 18 Supporting individuals through change MBTI
  19. 19. 19 Building effective change teams 19
  20. 20. 20 Aligning change to organisational culture 20
  21. 21. 21 Leading Change 21
  22. 22. 22 Benefits of the change course http://www.agile changemanagem ent.co.uk/blog/c hange- management- course-is- practical/
  23. 23. 23 Change Management Foundation and Practitioner Course agilechangemanagement.co.uk © 2014
  24. 24. 24 Practitioner Examination Foundation & Practitioner Course Route Map 24 Foundation Examination Change Context Approaches to change Personality and change Supporting individuals Team effectiveness Leadership for teams Individuals and teams Organisational approaches Organisational metaphors Leadership styles Leadership roles Emotional intelligence Coaching Listening and feedback Facilitation Action learning Strategic change Complex change tools Change readiness Stakeholder engagement Leadership phases agilechangemanagement.co.uk © 2014 http://www.agilechangemana gement.co.uk/blog/training- course-quality-criteria/
  25. 25. 25 Examination information Foundation One hour 60 questions Multi-choice Closed book 50% Duration No. of questions Question type Style Pass mark Practitioner Three hours 4 questions divided into parts Multi-choice, Multiple Response, Matching, Assertion/Reason Open book 50% agilechangemanagement.co.uk © 2014
  26. 26. Further information • APMG-International website: – www.apmg-international.com • APMG Change Management qualification scheme – www.apmg-international.com/ChangeManagement • “Making Sense of Change Management” (recommended reading) – www.apmg-businessbooks.com • Melanie http://www.linkedin.com/company/apmg-international @APMG_Inter melanie@agilechangemanagement.co.uk www.agilechangemanagement.co.uk http://uk.linkedin.com/in/melaniefranklin1/ AgileCM @AgileMelanie
  27. 27. Want to hear more from Melanie? When: Thursday 18 September / 13:00 BST (London, UK) Register at: apmg-international.com/webinars
  28. 28. International

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