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A Recipe for Effective Change Management

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Slide from APMG International on the skills required for effective change management. Detail aligned to the APMG International Change Management professional qualifications.

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A Recipe for Effective Change Management

  1. 1. APMG International Webinar A recipe for effective Change Management Thursday 29 May 2014 / 12:00 BST (London, UK) Presenter: Melanie Franklin, AgileChangeManagement Ltd
  2. 2. Agenda • Welcome & introduction – Mark Constable, APMG International • A recipe for effective Change Management – Melanie Franklin AgileChangeManagement Limited • Q&A • Further information • Close
  3. 3. About APMG International • Global examination & accreditation institute • Examination Institute (EI) for the AXELOS Global Best Practice portfolio (ITIL® , PRINCE2® , MSP® , etc) • Extensive portfolio of professional management certification schemes aimed at improving business processes, capability and results • Work with key industry partners (e.g. AXELOS, IAITAM, IPMA, ISACA, itSMF, DSDM Consortium) to promote best practice • 300+ Accredited Training (ATOs) and Consulting (ACOs) organizations with 1500+ approved trainers and consultants • 18000+ candidates per month • Full details at www.APMG-International.com
  4. 4. Your presenter…. Melanie Franklin has been responsible for the successful delivery of effective change and for creating environments that support transformational change for over twenty years. She was awarded Accredited Change Manager status by the Change Management Institute in 2013 and her 8th book, ‘Agile Change Management’ was published by Kogan Page in March 2014. Moderator Mark Constable is a Marketing Executive at APMG- International with over 8 years experience at the company.
  5. 5. 5 Objectives • Identify how change management is becoming a recognised profession • Define the core skills of an effective change practitioner • Review the APMG-International Change Management Foundation and Practitioner qualification agilechangemanagement.co.uk © 2014
  6. 6. 6 Why is change such a hot topic? agilechangemanagement.co.uk © 2014
  7. 7. 7 Organisational change – old world Project lifecycle: physical project deliverables Change lifecycle: people centred activitiesHR change Benefits realised IT/Ops/Facilities change agilechangemanagement.co.uk © 2014
  8. 8. 8 Project lifecycle Change lifecycleChange idea Design Develop Test Organisational change – new world agilechangemanagement.co.uk © 2014
  9. 9. 9 So much change, so little time!
  10. 10. 10 Change capability = competitive advantage • BCS (Chartered Institute of IT) – 26% of respondents rated change management as the top skill • Conference Board - CEO Challenges 2014: change leadership • CIPD – “57% of organisations will concentrate on changing organisational culture in 2014” • PWC 16th Global CEO Survey - “threats to business just keep coming, the only way to survive is for organisations to become agile and adaptable” • IBM 2012 Global CEO Study – 84% of organisations that outperform peers in revenue growth and profitability ‘translate insights into action better than their peers’ • More sources - http://www.agilechangemanagement.co.uk/wp- content/uploads/2014/05/Useful-sources-of-change-management- information.pdf agilechangemanagement.co.uk © 2014
  11. 11. 11 Change Management as a recognised profession agilechangemanagement.co.uk © 2014
  12. 12. 12 Increasing professionalism 19721969 20112004 2014 Enabling ChangeSIG agilechangemanagement.co.uk © 2014
  13. 13. 13 Increasing popularity of qualifications agilechangemanagement.co.uk © 2014
  14. 14. 14 Core skills for change practitioners agilechangemanagement.co.uk © 2014
  15. 15. 15 Required competencies and skills Methods & Structure Methods & Structure • Strong business change focus • Ability to create a Change Delivery culture • Confident with ambiguity that comes from working within a Change environment • Implement a change management process Analysis & Planning Analysis & Planning • Business readiness planning • Process re-engineering • Conduct impact assessments Engagement & Communication Engagement & Communication • Experienced in building relationships and influencing stakeholders • Identify change champions • Facilitate stakeholder workshops Delivery & Implementation Delivery & Implementation • Delivering process change, workflow change & cultural change • Driver of Change with strong ‘can do’ attitude agilechangemanagement.co.uk © 2014
  16. 16. 16 Supporting individuals through change MBTI
  17. 17. 17 Building effective change teams 17
  18. 18. 18 Aligning change to organisational culture 18
  19. 19. 19 Leading Change 19
  20. 20. 20 Benefits of the change course
  21. 21. 21 Change Management Foundation and Practitioner Course agilechangemanagement.co.uk © 2014
  22. 22. 22 Practitioner Examination Foundation & Practitioner Course Route Map 22 Foundation Examination Change Context Approaches to change Personality and change Supporting individuals Team effectiveness Leadership for teams Individuals and teams Organisational approaches Organisational metaphors Leadership styles Leadership roles Emotional intelligence Coaching Listening and feedback Facilitation Action learning Strategic change Complex change tools Change readiness Stakeholder engagement Leadership phases agilechangemanagement.co.uk © 2014
  23. 23. 23 Examination information Foundation One hour 60 questions Multi-choice Closed book 50% Duration No. of questions Question type Style Pass mark Practitioner Three hours 4 questions divided into parts Multi-choice, Multiple Response, Matching, Assertion/Reason Open book 50% agilechangemanagement.co.uk © 2014
  24. 24. Join us at our UK Showcase event Thursday 3rd July, London The UK’s most interactive event for learning and sharing experiences in:- •Project & Programme Management •IT Service Management & IT Governance •Change Management •Risk Management It’s free to register! For further information and to register visit: www.uk.apmg-showcase.com
  25. 25. Further information • APMG-International website: – www.apmg-international.com • APMG Change Management qualification scheme – www.apmg-international.com/ChangeManagement • “Making Sense of Change Management” (recommended reading) – www.apmg-businessbooks.com • Melanie http://www.linkedin.com/company/apmg-international @APMG_Inter melanie@agilechangemanagement.co.uk www.agilechangemanagement.co.uk http://uk.linkedin.com/in/melaniefranklin1/ AgileCM @AgileMelanie
  26. 26. International

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