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Accelerate Digital London Morning Presentations

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From Digitally Disrupted to Digital Disrupter
Accelerate your Digital Journey with Best Practices

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Accelerate Digital London Morning Presentations

  1. 1. Business Morning Sessions 17th July 2014 Accelerate Digital London
  2. 2. From Digitally Disrupted to Digital Disrupter Ben Salama, MD Accenture Digital @Bensalama1 Copyright © 2014 Accenture All rights reserved.
  3. 3. 3Copyright © 2014 Accenture All rights reserved. What is Digital? Copyright © 2014 Accenture All rights reserved.
  4. 4. 4Copyright © 2014 Accenture All rights reserved. Digital–physical blur Copyright © 2014 Accenture All rights reserved.
  5. 5. 5Copyright © 2014 Accenture All rights reserved. From workforce to crowdsource: Rise of the borderless enterprise Copyright © 2013 Accenture All rights reserved.
  6. 6. 6Copyright © 2014 Accenture All rights reserved. Data supply chain: Putting information into circulation Copyright © 2014 Accenture All rights reserved.
  7. 7. 7Copyright © 2014 Accenture All rights reserved. Harnessing Hyperscale: Hardware is back (and it never really went away) Copyright © 2014 Accenture All rights reserved.
  8. 8. 8Copyright © 2014 Accenture All rights reserved. Business of Applications: Software as a core competency in the digital world Copyright © 2014 Accenture All rights reserved.
  9. 9. 9Copyright © 2014 Accenture All rights reserved. “Built to survive failure” becomes the mantra of the nonstop business Copyright © 2014 Accenture All rights reserved.
  10. 10. 10Copyright © 2014 Accenture All rights reserved. Digital on the inside Copyright © 2014 Accenture All rights reserved.
  11. 11. 11Copyright © 2014 Accenture All rights reserved. Improving the Customer Journey Copyright © 2014 Accenture All rights reserved.
  12. 12. 12Copyright © 2014 Accenture All rights reserved. Re-architecting click and collect 12Copyright © 2014 Accenture All rights reserved.
  13. 13. Copyright © 2014 Accenture All rights reserved. 13 RBS 6 Nations No 1 sports app in UK and Ireland one week after launch Copyright © 2014 Accenture All rights reserved.
  14. 14. Copyright © 2014 Accenture All rights reserved. 14 BT Sport One million downloads within two months of launch Copyright © 2014 Accenture All rights reserved.
  15. 15. Questions Ben Salama, MD Accenture Digital @Bensalama1 Copyright © 2014 Accenture All rights reserved.
  16. 16. Five best practices for digital business success Bryan Kirschner @apigeeinstitute @bryan_kirschner institute@apigee.com http://apigee.com/institute
  17. 17. Five best practices for digital business success Bryan Kirschner @apigeeinstitute @bryan_kirschner institute@apigee.com http://apigee.com/institute 7
  18. 18. http://apigee.com/institute 18 What is digital business?
  19. 19. http://apigee.com/institute 19 What is digital business?
  20. 20. http://apigee.com/institute 20 What is digital business? Business is creating value with resources
  21. 21. http://apigee.com/institute 21 Resources
  22. 22. http://apigee.com/institute 22 Resources
  23. 23. http://apigee.com/institute 23 “Coming soon, 1 billion new ticket stations” Resources!
  24. 24. http://apigee.com/institute 24 In the past, every great business had to be great at creating value with resources Now every great business must be great at creating value with digital resources
  25. 25. http://apigee.com/institute The new Digital Shadow: 45% CAGR for devices & data 25 2010 2011 2012 2013E 2014E 2015E 2016E 2017E 2018E PC Phone/Tablet IOT/Wearables Data (GB) Ratio of 1 device + 1 GB of data per human worldwide Source: Apigee Institute analysis of multiple data sources including IDC, World Bank, United Nations, and BI Intelligence Index Figure scaled to 1:1
  26. 26. http://apigee.com/institute Digital Leaders are outperforming Digital Laggards 26 New Products & Services Market Share Gross Revenue Customer Satisfaction Leaders: top 2 quartiles on Apps, APIs & Data Analytics Outperformed a lot Outperformed a little Laggards: bottom 2 quartiles on Apps, APIs & Data Analytics Outperformed a lot Outperformed a little Comparison of company's performance to others in the sector over last 12 months Margin 31 10 24 13 37 15 28 12 23 11 73 43 72 49 79 55 74 50 67 46 0 25 50 75 100 Percentage Source: Three Apigee Institute Surveys of business and IT decision makers at companies with over $500M in annual revenue; total n = 1,321
  27. 27. http://apigee.com/institute Creating value from digital with Apps, APIs & Analytics 27
  28. 28. http://apigee.com/institute 28 Digital LeadersDigital Laggards Market Leaders Market Laggards 1. Embrace change as critical 3. Appoint digital leader 4. “Outside-in” IT 5. Strategic external resources 3x 5x 3x 4x 4x 6x 6x 13x Raising the odds of success: empirical patterns 31% 34% 15% 19% 11% 2. Declare digital transformation 4x 4x Source: Three Apigee Institute Surveys of business and IT decision makers at companies with over $500M in annual revenue; total n = 1,321
  29. 29. http://apigee.com/institute 1. Embrace change as critical 29 “The number of connected devices-from smartphones to smart cars and even wearable computing devices-is heading for a tipping point at which most work, play, and commerce will have a digital dimension. As a result, software will touch nearly all social interactions or commercial transactions, with the potential to generate data of unprecedented scope.” How relevant is this to your company’s competitive position over the next five years? Extremely relevant (5) Not at all relevant (1) 4 3 2
  30. 30. http://apigee.com/institute 30 “The number of connected devices-from smartphones to smart cars and even wearable computing devices-is heading for a tipping point at which most work, play, and commerce will have a digital dimension. As a result, software will touch nearly all social interactions or commercial transactions, with the potential to generate data of unprecedented scope.” 40 52 7 2 0 22 39 30 6 2 - 25 50 75 Extremely relevant (5) 4 3 2 Not at all relevant (1) Digital Leaders Digital Laggards Relevance to company’s competitive position over the next five years Percentage Source: Apigee Institute Survey of IT decision makers at companies with over $500M in annual revenue; total n = 800 1. Embrace change as critical
  31. 31. http://apigee.com/institute 2 & 3 Declare digital transformation & appoint leader 31 Source: Apigee Institute Survey of executives at companies with over $500M in annual revenue; total n = 321 We use the phrase “digital transformation” or something similar… Senior-most person responsible for digital transformation is…
  32. 32. http://apigee.com/institute 2 & 3 Declare digital transformation & appoint leader 32 Source: Apigee Institute Survey of executives at companies with over $500M in annual revenue; total n = 321 We use the phrase “digital transformation” or something similar… Senior-most person responsible for digital transformation is… 0 25 50 75 100 Digital Leaders Digital Laggards
  33. 33. http://apigee.com/institute Mastering delivery of Apps…exceeding expectations for • Number • Time • Cost • Quality • Business impact 33 Please rate how well each word or phases describes the information technology (IT) organization at your company using a scale from 0 to 10, where 0 is not at all and 10 is extremely well. versus 4. Outside in IT
  34. 34. http://apigee.com/institute 4. Outside in IT 34 0 0.1 0.2 0.3 0.4 0% 75% 150% 225% CorrelationwithAppmastery Percent App masters differ from market average Outside in How well does this word or phrase describe the IT organization at your company? Source: Apigee Institute Survey of IT decision makers at companies with over $500M in annual revenue; total n = 800
  35. 35. http://apigee.com/institute 5. Strategic external resources 35 “The digital economy demands rapid innovation at scale. Fortunately, services including IaaS, PaaS, & MBaaS are more flexible and scalable than external resources previously available to IT. Companies mastering a “cloud first” and strategic approach to external resources will have a competitive advantage delivering digital experiences at the pace of the market.” How relevant is this to your company’s competitive position over the next five years? Extremely relevant (5) Not at all relevant (1) 4 3 2
  36. 36. http://apigee.com/institute 36 “The digital economy demands rapid innovation at scale. Fortunately, services including IaaS, PaaS, & MBaaS are more flexible and scalable than external resources previously available to IT. Companies mastering a “cloud first” and strategic approach to external resources will have a competitive advantage delivering digital experiences at the pace of the market.” 41 44 13 1 0 17 46 25 9 0 - 25 50 Extremely relevant (5) 4 3 2 Not at all relevant (1) Source: Apigee Institute Survey of IT decision makers at companies with over $500M in annual revenue; total n = 800 Percentage Digital Leaders Digital Laggards Relevance to company’s competitive position over the next five years 5. Strategic external resources
  37. 37. http://apigee.com/institute 1. Embrace change as critical to the competitive position of the company 2. Declare digital transformation… 3. …with explicit (C-level) leadership 4. Outside-in IT, customer experience-centric, ecosystem-oriented 5. Make strategic use of external resources: MBaaS, PaaS, “cloud first” Raising the odds of being a great (digital) business 37 6. Join the Apigee Institute: http://apigee.com/institute 7. Join us at live SF Sept 8-10: http://iloveapis2014.com/
  38. 38. Thank you July 17, 2014 @apigeeinstitute @bryan_kirschner institute @apigee.com

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