Knowledge Management & Social Learning

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2. ASTD December 13, 2012 6:30 PM – 7:45 PM

3. • Name • What do you do? • Where do you do it? • Why are you here?

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6. KM COMPARED TO TRAINING & PERFORMANCE SUPPORT Generic & Specific & Comprehensive Focused Training Knowledge Performance Support Management Purpose To instruct To inform To guide performance directly Interruption of Requires interruption to Requires less interruption Less interruption from work Work participate than training (should aim to be integrated with work tasks) How Users Program defines User defined Task at hand defines what the Learn content and instruction tool does Goal To transfer knowledge To be a resource for users To assist performance or or skill completion of a task

7. WHAT IS KNOWLEDGE? This is what we really need to leverage in order to have the greatest impact on the organization. http://www.indiaeducation.net/Management/Streams/Knowledge-Management.aspx

8. WHAT IS KNOWLEDGE MANAGEMENT? Knowledge management (KM) is the management of intellectual capital… and the processes of creating, gathering, organizing, collecting, leveraging, and using intellectual capital… to improve organizations and the people in them.

9. WHAT IS KNOWLEDGE MANAGEMENT? Strategy/Goal  Environment, Audience, Goal Corporate Culture  Metrics , Specific Inputs  Technology for collection and output Inputs Outputs Knowledge Management • Metrics • Bookmarking • Business • CMS Process Technology • Wiki Analysis • Forum • Knowledge • Community Audit • Social • System Network Analysis • Metrics Measure/Review/Revise Adult Learning Theory

10. INFORMATION ARCHITECTURE • Intranet, Extranet, Internet , Cloud • Collaboration • Knowledge Bases • Systems If you build it, will they use it and will it be useful?

11. USABILITY • Access • Navigation • Search • Retrieve & Use • Connect • Collaborate • Engage

12. ADULT LEARNING THEORY Time independent Relevant (WIIFM) Individualized Social

13. WHAT IS KNOWLEDGE MANAGEMENT? Strategy/Goal Corporate Culture Inputs Outputs Knowledge Management • Metrics • Bookmarking • Business • CMS Process Technology • Wiki Analysis • Forum • Knowledge • Community Audit • Social • System Network Analysis • Metrics Measure/Review/Revise Adult Learning Theory

14. Strategy Goal Competitive Advantage Respond _% faster to _  Quality of Information Reduce mistakes by ___  Staff morale Reduce downtime by ___

15. CORPORATE CULTURE Change Management Attitude of Management Rewards and Incentives KM Support

17. INPUTS & TECHNOLOGY • Metrics • Business Process Analysis • Knowledge Audit • System Analysis

19. KNOWLEDGE MANAGEMENT • Policies • Processes • Leaders • Technology • Training

21. TECHNOLOGY , OUTPUTS AND ACTIVITIES • Real-time, quality information available to people who need it, when they need it • Knowledge of organization depth and scope • Connecting groups of people with systems and applications • Collaboration and the ability to connect people • Nature of expertise and access to experts/expertise • Employee access to communities of practice to post issues, solve problems, or discuss key topics

22. WHY KM AND SOCIAL LEARNING? Knowledge management is the Social Learning occurs when people management of intellectual learn with and from others. It can capital… happen in person, but in today’s L&D vernacular, it primarily refers to and the processes of creating, the use of learning via social media gathering, organizing, collecting, technologies, such as discussion leveraging, and using intellectual forums, blogs, and wikis. capital… Social learning centers more on to improve organizations and the information sharing, collaboration, people in them. and co-creation than to formal instruction.

23. SOCIAL LEARNING Work Collab. Blogs Comm. Social Shared Bookmarks Workspace Tools Shared Peer Rating Media Social Virtual Networking Environs Mobile/Loc Technology

25. EXAMPLES/IDEAS Wikis Digital Quilt SAS Case Study Intronetworks

27. AFTER ACTION REVIEW METHODOLOGY • Purpose and Benefits • Process • Data Collection and Analysis • Outcomes & Actions

29. ASTD December 13, 2012 6:30 PM – 7:45 PM

Knowledge Management & Social Learning

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