Apeberu topic1 greetings&protocol2012

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Apeberu topic1 greetings&protocol2012

  1. 1. APEBERU JUNE 28, 2012 LIMA TOPIC I GREETINGSLecturers: Ing. Margarita Mondragón Mag. Gabriela Basurco Espezúa
  2. 2. Greetings• Shake hands?• Kiss?• Kiss hand?• Hug?• Both (kiss and hug)?• Bow? ¿Reverence?• Nose and nose/Rubbing noses?
  3. 3. Shake handsThe Office – Football Europe and Japan
  4. 4. THE POPE IN CUBATHE POPE IN MEXICO
  5. 5. THE POPE AND PRESIDENT RAUL CASTRO (CROSSING HANDS)
  6. 6. Formal GreetingEx Ucranian PresidentViktor Iouchtchenko greets his ex Prime Minister Ioulia Timochenko
  7. 7. Kiss Ex Ucranian President greets his Polish colleague at the beginning of a Summit of the European Council
  8. 8. Kiss hand Kissing the hand: do not kiss the hand, only take it up to the lips, without touching them Charles of England and Queen Sofia of Spain - EFE
  9. 9. Hug
  10. 10. Bow Leaders of APEC Economies (southeast Asia) greet with a bow
  11. 11. Nose and nose Rubbing nosesMaori greeting Eskimo greeting
  12. 12. Reverence of thanksOn receiving a Nobel Prize - Photo: Henrik Montgomery/Pressens Bild
  13. 13. Social Protocol and EtiquetteSocial Protocol: certain rulesestablished for social treatment.Distinctive touch of our personalityand is shown in good manners.Etiquette: a set of rules that guidehuman behaviour; formal expressionof good manners and good conductderived from experience and commonsense. It’s always present in all actsof our lives.
  14. 14. Urban Etiquette – Good Manners in the Public TransportRules of the underground: (1) Knees may be no more than six inches apart. (2) If you cant controlyour offspring, watch as a stranger does it for you. (3) What did we say about checking out the girls? (4) The Post is only 25 cents—buy your own. (5) Holding the subway door makes everyone on thetrain love you. (6) As does loud music. (7) Lie down on subway only if dead. (Photo: Photomontage
  15. 15. Behaviour in the Street i
  16. 16. Behaviour in public places i
  17. 17. Mario Vargas Llosa receiving the Literature Nobel Prize in 2010
  18. 18. Presidential toast – Faux pas Ex President Bush made a toast with water with the Queen
  19. 19. Vatican Protocol and Ingrid Betancourt After her liberation, Ms. Betancourtvisited the Pope on1st September 2008
  20. 20. Faux pas – Flags are no clothes Left, Cecilia Bolocco and the Argentinean flag. Right, Moroccan athlete Hicham El Guerrouj officially announces his retirement of sports
  21. 21. G20: London, April 2009 – Cannes, 2011
  22. 22. TitlesTraditional titles:• Doctor• Ingeneer• Professor Modern:• Graduate• Economist• Accountant (CPC)
  23. 23. Treatments • His / Her Majesty: kings, queensKing and Queen of Spain Queen of UK King of BhutanJuan Carlos and Sofía Elizabeth II Jigme Khesar Namgyel Wangchuck
  24. 24. His Holiness Santidad:The Pope Benedict XVI, the present Pope
  25. 25. His/Her Royal Highness:• Heir Princes andPrincessesWilhelm and MáximaCatherine, Alexia andArian
  26. 26. His Excellency:•AmbassadorsAmbassador Allan Wagner of Peru and Ambassador Julio Florián AlegreAmbassador Luis Quesada of Guatemala First Peruvian Ambassador to Qatar
  27. 27. The art of Conversation•Manner: clear, well articulated, without stopping theinterlocutor• Topics of general interest: trending news, culture,tourism, gastronomy …• Avoid: repetitions, fillers, curses, vulgarities,nicknames, personal diminutives
  28. 28. Respect For other cultures For other customs For other points of view For other spaces For the others
  29. 29. PROTOCOLO puede referirse a: Protocolo, ciertas reglas establecidas para las ceremonias oficiales o trato social. Protocolo, texto anexo a un tratado internacional. Protocolo de intercambio, es la relación que se reconoce en la comunicación o la transferencia de información. En informática, un protocolo es un conjunto de reglas usadas por computadoras para comunicarse unas con otras a través de una red. Protocolo de comunicaciones, conjunto de estándares que controlan la secuencia de mensajes que ocurren durante una comunicación entre entidades que forman una red. Protocolo de Internet (Internet Protocol), protocolo de red para la comunicación de datos a través de paquetes conmutados.
  30. 30. Otros Protocolo de tratamiento, conjunto de acciones, procedimientos y exámenes auxiliares solicitados para un paciente con características determinadas. Protocolo de investigación. Protocolo notarial es una recopilación anual de documentos notariales. Protocolo de actuación, conjunto de procedimientos específicos establecidos en un plan. Protocolo secundario, procedimientos establecidos como alternativa de solución ante la falla de la puesta en marcha de un plan de respuesta o conjunto de acciones de emergencia ante una falla no planificada.

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