2. APEBERU
JUNE 28, 2012
LIMA
TOPIC I
GREETINGS
Lecturers: Ing. Margarita Mondragón
Mag. Gabriela Basurco Espezúa

3. Greetings
• Shake hands?
• Kiss?
• Kiss hand?
• Hug?
• Both (kiss and hug)?
• Bow? ¿Reverence?
• Nose and nose/Rubbing noses?

4. Shake hands
The Office – Football Europe and Japan

5. THE POPE IN
CUBA
THE POPE IN MEXICO

6. THE POPE AND PRESIDENT RAUL CASTRO
(CROSSING HANDS)

7. Formal Greeting
Ex Ucranian PresidentViktor Iouchtchenko greets his ex
Prime Minister Ioulia Timochenko

8. Kiss
Ex Ucranian
President greets his
Polish colleague at
the beginning of a
Summit of the
European Council

9. Kiss hand
Kissing the hand: do
not kiss the hand,
only take it up to the
lips, without touching
them
Charles of England
and Queen Sofia of
Spain - EFE

10. Hug

11. Bow
Leaders of APEC
Economies
(southeast Asia)
greet with a bow

12. Nose and nose Rubbing noses
Maori greeting Eskimo greeting

13. Reverence of thanks
On receiving a Nobel Prize - Photo: Henrik Montgomery/Pressens Bild

14. Social Protocol and Etiquette
Social Protocol: certain rules
established for social treatment.
Distinctive touch of our personality
and is shown in good manners.
Etiquette: a set of rules that guide
human behaviour; formal expression
of good manners and good conduct
derived from experience and common
sense. It’s always present in all acts
of our lives.

15. Urban Etiquette – Good Manners in the Public Transport
Rules of the underground: (1) Knees may be no more than six inches apart. (2) If you can't control
your offspring, watch as a stranger does it for you. (3) What did we say about checking out the girls?
(4) The Post is only 25 cents—buy your own. (5) Holding the subway door makes everyone on the
train love you. (6) As does loud music. (7) Lie down on subway only if dead. (Photo: Photomontage

16. Behaviour in the Street
i

17. Behaviour in public places
i

18. Mario Vargas Llosa receiving the Literature Nobel Prize
in 2010

19. Presidential toast – Faux pas
Ex President Bush
made a toast with
water with the
Queen

20. Vatican Protocol and Ingrid Betancourt
After her liberation,
Ms. Betancourt
visited the Pope on
1st September 2008

21. Faux pas – Flags are no clothes
Left, Cecilia
Bolocco and the
Argentinean flag.
Right, Moroccan
athlete Hicham El
Guerrouj officially
announces his
retirement of
sports

22. G20: London, April 2009 – Cannes, 2011

25. Titles
Traditional titles:
• Doctor
• Ingeneer
• Professor
Modern:
• Graduate
• Economist
• Accountant (CPC)

26. Treatments
• His / Her Majesty: kings, queens
King and Queen of Spain Queen of UK King of Bhutan
Juan Carlos and Sofía Elizabeth II Jigme Khesar
Namgyel Wangchuck

27. His Holiness
Santidad:
The Pope
Benedict XVI, the present Pope

28. His/Her Royal
Highness:
• Heir Princes and
Princesses
Wilhelm and Máxima
Catherine, Alexia and
Arian

29. His Excellency:
•Ambassadors
Ambassador Allan Wagner of Peru and Ambassador Julio Florián Alegre
Ambassador Luis Quesada of Guatemala First Peruvian Ambassador to
Qatar

30. The art of
Conversation
•Manner: clear, well articulated, without stopping the
interlocutor
• Topics of general interest: trending news, culture,
tourism, gastronomy …
• Avoid: repetitions, fillers, curses, vulgarities,
nicknames, personal diminutives

31. Respect
 For other cultures
 For other customs
 For other points of view
 For other spaces
 For the others

32. PROTOCOLO puede referirse a:
 Protocolo, ciertas reglas establecidas para las ceremonias
oficiales o trato social.
 Protocolo, texto anexo a un tratado internacional.
 Protocolo de intercambio, es la relación que se reconoce en
la comunicación o la transferencia de información.
 En informática, un protocolo es un conjunto de reglas usadas
por computadoras para comunicarse unas con otras a través de
una red.
 Protocolo de comunicaciones, conjunto de estándares que
controlan la secuencia de mensajes que ocurren durante una
comunicación entre entidades que forman una red.
 Protocolo de Internet (Internet Protocol), protocolo de red para
la comunicación de datos a través de paquetes conmutados.

33. Otros
 Protocolo de tratamiento, conjunto de acciones,
procedimientos y exámenes auxiliares solicitados para un
paciente con características determinadas.
 Protocolo de investigación.
 Protocolo notarial es una recopilación anual de
documentos notariales.
 Protocolo de actuación, conjunto de procedimientos
específicos establecidos en un plan.
 Protocolo secundario, procedimientos establecidos como
alternativa de solución ante la falla de la puesta en marcha
de un plan de respuesta o conjunto de acciones de
emergencia ante una falla no planificada.