Jackie Ramstedt, nationally renowned Keynote Speaker and Performance Consultant for the property management industry, shares her perspective on how to establish a world-class approach to your customer service and resident retention programs with specific goals for every member of your team.
* How well you are communicating today with your residents.
* Uncover daily situations that might cause issues with your residents.
* Create a “12 Month Memory Touch Point” resident retention menu program.
* Implement creative ways to reward your team for good customer service.
This educational event is hosted by Multifamily Insiders, the leading industry resource for apartment marketing, resident retention, multifamily investing and all other apartment topics; and AppFolio, providers of web-based property management software designed for today's residential property manager.