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‘WW "coure" l/ l0d6| can Charisma & Its Components

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‘WW "coure" l/ l0d6| can V£| P «gov bZO0M¢ an 0.01lV8 | lS1’8MY
Wlfln these 4 Skills:

- Focusyour attention on the speaker, and DNLY the speaker
- Techni help you concentrate include:

gorzcerzfrafe :

Deep breathing when tempted to interrupt
Mental paraphrasing the speakers words
- Means showing the speakerthat you are listening and that his/ her message is being received
Ways to do so include:

: 32:2?“"“; ".‘: l3hi; ’I. ‘1‘: rf': :lr= .'t: :‘ltI°"“'“ gclmawledge

- claritic ' setpoints, byasliingquestionsorrestatingapoint

You dothis to keep a conversation goingby askingquestions and clarifying statements made

- lt allowsyou to clarify a message or go into a particulartopic more in-depth
Tc - ltgetsthe speakerto‘openup'torevealinnerfeelings, motives. needs, goa| sandconcerns

The key lies in asking the right question at the righttime and responding appropriately

- This involves recognizing and redirecting negative emotional reactions .
- Veryoften. differencesinvalues. beliefsattitudes. education. etc. cancauseconflicts

- lllheneveryou recognize a negative emotional reaction towhat akersays, -
redirect it by pausing (take a deep breath) and tryvisualizing c Ienzohoaal control)

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