Introducing a formal IL programme to healthcare professionals – a case study


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Introducing a formal IL programme to healthcare professionals – a case study

  1. 1. Introducing a formal IL programme to healthcareprofessionals – a case study Aoife Lawton – Systems Librarian aoife.lawton@hse.ieDigital Natives ? Current practices and future trends ininformation skills training Academic & Special Libraries Section Annual Seminar 8th May, 2008
  2. 2. Outline• Background / Rationale• Training Cycle• IL programme• Implementation• Lessons learned• Future
  3. 3. Training Need/Rationale for IL Programme• General increase in demand for • Survey conducted summer 2007 training • 31% of respondents were non library• 71% of budget spent on electronic users, one suggestion was to “Make resources half a working day/month in library• Resources change & interfaces towards CPD as mandatory for all HSE change regularly staff. “• Future of library - training as a • 31.5% never used library because they promotional tool were “unaware of library services”• The purpose of the HSE, as in Health • 10% of suggestions included demand Act 2004 for more training – “to use the resources available to it in the most beneficial, effective and efficient manner to improve, promote Admin/Mgt and protect the health and welfare of Survey Response by User Category the public.” Allied Health• Mission of library service: “to provide Nurses information and knowledge to advance Population Health health. Our aim is to deliver high quality Scientific/Technical health information to satisfy the needs of service providers, administrators and Social Workers / Counsellors consumers in the region” Dentists Doctors Environmental Health Officers Consultants
  4. 4. Training Cycle & Marketing Mix 3 P’s: • Product • Place • Promotion
  6. 6. Breakdown of Athens users 2007 Sci/Tech 600 Pop Health Nur/MW PCCC Nur/MW Acute 500 NSS HSE Corp 400 Doc Pop Health Doc PCCC Doc Acute 300 Dentist Consultant PCCC 200 Consultant Acute Allied H PCCC Allied H Acute 100 Admin Mngt PCCC Admin Mngt Acute 0 2007
  7. 7. HSE Organisation Structure
  8. 8. Determine & Design• Target audience: Regional Library Dr. Steevens Users are health professionals working in HSE hospitals & communities in Dublin, Wicklow & Kildare = doctors, nurses, allied health• Stats: 1884 active athens users, 2339 library members.• Demand from: mainly nurses & allied health• Resources: ejournals, databases, catalogue, website
  9. 9. IL Programme (Product)4 courses:1. Information Seeking to support Nursing Practice2. Keeping up to date with allied health information3. The Cochrane Library – an introduction4. Beginning a literature review: finding & managing information
  10. 10. Session Design• 2 sessions 10am-1pm, 2pm-445pm with 10 minute break in each session.• Training booking form included learning objectives of attendees• Nursing Practice: library intro, demo, exercises• Allied Health: library intro, 3 demo, 3 sets of exercises
  11. 11. Learning Objectives Nursing Practice• “to enhance my computer skills including lit searches and presentations”• “to get an update on sourcing current info on nursing research”• “to obtain info skills to resource current nursing literature, drug & patient info”• “to increase knowledge of cardiovascular health in Ireland”
  12. 12. Learning Objectives Allied Health1. To become familiar with library services & resources2. To gain information for evidence based treatment3. Keep up to date with new information & library material on an ongoing basis4. How to use the internet to access health data, journals, searching etc.5. Be more efficient in using databases (Cinahl etc.)6. Get quicker at finding what I need
  13. 13. Training attendees• Session 1: • Session 2:• S&L Therapist • Addiction• Childminders Rehabilitation x 8 Advisory • Senior Community• Occupational Therapy Dietician Project Manager • Senior• Senior Community Physiotherapist Dietitian• Senior Physiotherapists x4
  14. 14. Allied Health Session Outline• Library Services• Information Skills (5 steps)• Demo of databases (Cinahl, ScienceDirect, Psychology & Behavioural Science) and Internet (Scirus, Google Scholar, Google Advanced)• Exercises, answers demonstrated later on screen
  15. 15. Information Skills (5 steps)• Plan your search• Identify the relevant resources• Know where to search & how to ‘login’• Evaluate results• Save & organise your results
  16. 16. Allied Health ExercisesLIBRARY CATALOGUE iLINK• 1. Find a book on one of the following topics (choose one relevant to you). How many titles can you find?:• Childcare• Back pain• Communication disorders• Language disorders• Occupational therapy• Nutrition• Physiotherapy• 2. Who is the author of the book “Effective information retrieval from the internet an advanced users guide” and where can it be found? (what library, what shelf number)
  17. 17. Allied Health Exercises continued.SCIENCEDIRECT EBSCO’S CINAHLFor Physiotherapists: For Physiotherapists:• • Login to Athens click on EBSCO Host Databases – 1. Login to Athens – go to ScienceDirect – register select CINAHL – click Sign In – I’m a new user and if you are a new user – set up a topic alert for register Physical therapy and any other topics of your choice. • Set up a journal alert for Physiotherapy Frontline• 2. Set up a journal alert for the journal and Physiotherapy Ireland. “Physiotherapy” in ScienceDirect and any other • Email the following article to yourself: journals you are interested in. • “Bridging the gap - how therapists-in-training• 3. Set up a search alert in ScienceDirect for can facilitate research for clinicians”. Pettigrew “physiotherapy best practice” (hint: run the search CM Physical Therapy Reviews, 2006; 11 (3): 205 first) ISSN: 1083-3196For Dieticians: • Do a search for physical therapy practice as a• Login to Athens – go to ScienceDirect – register if major concept and refine the search by selecting you are a new user – set up a topic alert for UK & Ireland journals. Add some recent citations to Nutrition, Metabolism & Cardiovascular diseases your folder. and any other topics of your choice. • Find an evidence based care sheet on stroke• Set up a journal alert for Nutrition and Nutrition rehabilitation Research. For Dieticians:• Set up a search alert in ScienceDirect for “nutrition Login to Athens click on EBSCO Host Databases – AND health promotion” (hint: run the search first) select CINAHLFor Speech & Language Therapists: click Sign In – click on “I’m a new user” and register• Login to Athens – go to ScienceDirect – register if 1. Set up a journal alert for Nutrition and Dietetics you are a new user - Set up a journal alert for 2.Email the following article to yourself: Continuing Journal of Communication Disorders education. Type 1 diabetes: nutrition management.• set up a search alert in ScienceDirect for “speech OReilly-Marshall A World of Irish Nursing & and language therapy” Midwifery, Jul/Aug2007; 15 (7): 45-6 ISSN: 1393- 8088For Occupational Therapists 3. Do a search for dieticians as a major concept.• Login to Athens – go to ScienceDirect – register if Refine the search by selecting UK & Ireland you are a new user – set up a topic alert for journals. Add some recent citations to your folder. Occupational Therapy. 4. Find an Quick Lesson on Bulimia• Set up a search alert in ScienceDirect for “occupational therapy” 5. Search for a topic of your choice and set it up as a search alert.• CHILDLINKFor Childminders Advisory Service• 1. Login to Athens – click on Childlink – Register and
  18. 18. Delivery & Support in HSE• HSE Corporate Learning & Development Unit prospectus included 4 library courses• Secured training room from L & D• Onsite catering at Dr. Steevens• Promotion: – Leaflet distributed to 200 HSE locations in region. – Broadcast email sent to all staff in HSE DWK region
  19. 19. Evaluation & Validation• All courses fully booked with waiting lists.• Practice nurse course led to 4 other group sessions• New library memberships & repeat business (book lending, ILLs etc.)• Course evaluation form at end of each session.
  20. 20. Regional Library NSS Training Evaluation FormCourse Title: NAME OF COURSEDate: Instructor: NAME OF INSTRUCTORYour name (optional): _________________________________ Email (optional): _________________________________ Phone (optional): _________________________________ Please make any additional comments where appropriate1. Please rate the course according to the following scale:• Training Content: Not useful Fairly useful Useful Very useful• Training Materials: Not useful Fairly useful Useful Very useful• Training Presentation:Not useful Fairly useful Useful Very useful2. How would you rate the relevance of this course to your job?• Not relevant Fairly relevant Relevant Very relevant3. How satisfied have you been with the following? (Select one per question)• 5=Strongly Agree/Very Satisfied 1=Strongly Disagree/Very Dissatisfied• Administration 1 2 3 4 5• Venue 1 2 3 4 5• Course length was adequate 1 2 3 4 5• This training course will help me with my job Yes/No• Would you recommend the course to others? Yes/No4. Please provide suggestions for improving the training session:______________________________________________________________5. Any other comments on the course:______________________________________________________________
  21. 21. Some feedback• “Reinforced existing knowledge as well as adding more useful tips”• “longer time more attention to individual learner/less computer literate”• “alternate between practice exercises & explanations”• “step by step handouts to take away”• “refresher course needed in a few months”• “would like training on ref manager”
  22. 22. Lessons Learned• Break up allied health course for specific disciplines• Include question on booking form about computer skills• Source better venue• Organise follow up courses for attendees• Redesign evaluation form to include question about patient care
  23. 23. Future• More training• Accreditation for courses• Redesign of library space to include training area