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Digitalizing the Global Travel Retail World - Kian Gould at Global Retailing Conference 2018

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Kian Gould, CEO and Founder of AOE, talking about Digitalizing the Global Travel Retail World at Global Retailing Conference 2018. Talk topic: "Global Travel Retail: Digitally disrupted or digitally evolved?"

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Digitalizing the Global Travel Retail World - Kian Gould at Global Retailing Conference 2018

  1. 1. Duty free & travel retail is a global industry selling goods to international travellers. Sales in duty free shops are exempt from the payment of certain local or national taxes and excise duties, normally with the requirement that the goods are only sold to travellers who will take them out of the country. The industry is currently valued at 67 billion USD
  2. 2. ↓ Asia Pacific growth driven by Down-Town Duty Free +17.7% vs. Airports +1.5% - Global Airport Shopping +0.4% - Airlines -6.6% - Ferries -2.7% - Other Shops & Sales +7.3% ↓ ↓ ↓ ↑
  3. 3. $16.4
  4. 4. $540 $6,030 in Retail online
  5. 5. Planned vs Impulse Purchase 71% 29% Planned in advance Bought on impulse
  6. 6. “webrooming” 73% is the ideal combination
  7. 7. ↑ Jan 17 Feb 17 Mar 17 Apr 17 May 17 Jun 17 Jul 17 Aug 17 Sep 17 Oct 17
  8. 8. for every 100,000 unique visitors to the airport e-Commerce platform
  9. 9. Passenger Experience Non-Aviation RevenuesOn-Premise Fulfillment Mobile ShoppingE-Commerce Marketplace VIP ServicesPersonalized Offers Fast track Loyalty Lounge AccessParking Digitalizing the entire non-aviation revenue stream
  10. 10. RETURNSPRODUCT TRAFFIC

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