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Shared Services In The East End Progress Update No Notes (Irrv C&E Conf 2010)


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A challenging & engaging presentation on shared services agenda in Revenue collection

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Shared Services In The East End Progress Update No Notes (Irrv C&E Conf 2010)

  1. 1. A Progress Report On SHARED SERVICES IN THE EAST END OF LONDON <ul><ul><ul><ul><li>By Bola Odunsi </li></ul></ul></ul></ul><ul><ul><ul><ul><li>BSC Consulting Ltd </li></ul></ul></ul></ul>
  2. 2. My Background <ul><li>20 years local govt career across a number of London Councils </li></ul><ul><li>Revs & Bens, Corporate Customer Services </li></ul><ul><li>Last LA role was in LB Barking & Dagenham as HoS – Track record of service transformations & improvement </li></ul><ul><li>Key achievements included the progress made on Shared Services agenda </li></ul><ul><li>Now self employed, providing consultancy & interim mgmt support to clients on a number of issues including service transformation and shared services business solutions </li></ul>
  3. 3. Overview <ul><li>Background & Scope </li></ul><ul><li>Menu Approach </li></ul><ul><li>Governance Arrangements </li></ul><ul><li>Drivers for Change </li></ul><ul><li>Key Outcomes to date </li></ul><ul><li>What is essential to make this work? </li></ul><ul><li>Challenge </li></ul><ul><li>Q&A </li></ul>
  4. 4. Scope of the North East London Partnership City K & C Merton Havering Barking Redbridge Newham Bexley Greenwich Lewisham Bromley Southwark Croydon Sutton Kingston Upon Thames Richmond Upon Thames Hounslow Ealing Hillingdon Harrow Brent Barnet Enfield Haringey Waltham Forest Hackney Islington Camden Lambeth H & F Wandsworth & Dagenham Westminster Tower Hamlets ‘ ’ ‘ ’ ‘ ’ ‘ ’ ‘ ’
  5. 5. Menu Approach to Participation in Shared Services Projects      LBH  & LBWF  (?)  LBBD  (?) Shared Resilience Service for Benefits   Shared In-House Bailiff Service Shared Commissioning of Training (e.g. LHA)   Direct Debit Take Up Shared Business Rates Collection LBTH LBN Project/Service
  6. 6. DRIVERS FOR CHANGE <ul><li>Service Resilience </li></ul><ul><li>Improved Performance </li></ul><ul><li>Savings </li></ul><ul><li>Making it work & learning the modelling lessons </li></ul><ul><li>Value for Money </li></ul><ul><li>Key staff changes allow opportunity to change </li></ul><ul><li>How to share risk, and returns </li></ul><ul><li>Responding to the challenge from central government </li></ul>
  7. 7. Governance Arrangements <ul><li>Separate Boards for each service/project </li></ul><ul><ul><li>Split into strategic & operational </li></ul></ul><ul><ul><li>Decision making body with delegated responsibilities </li></ul></ul><ul><ul><li>Minuted meetings & recorded decisions </li></ul></ul><ul><ul><li>Periodic Reviews (Annual or 6-monthly) </li></ul></ul><ul><li>Performance Reporting </li></ul><ul><li>Budget Monitoring & Financial Control </li></ul><ul><li>Change Control process </li></ul><ul><li>SLAs </li></ul><ul><li>Focus on Benefits Realisation </li></ul>
  8. 8. Key Outcomes <ul><li>Significant savings </li></ul><ul><ul><li>In excess of £0.5m per LA over 3 years o Shared NNDR </li></ul></ul><ul><li>Income Maximisation </li></ul><ul><ul><li>Net Income from in-house bailiff activity close to 6 figures per LA </li></ul></ul><ul><li>Improved Performance </li></ul><ul><li>Retained & shared expertise </li></ul><ul><li>Collaborative working style </li></ul><ul><li>Improved Customer experience </li></ul><ul><li>Better technology & more joined up systems </li></ul><ul><li>Motivated workforce </li></ul>
  9. 9. Essential Ingredients for Success in Shared Services <ul><li>Common vision, values and will </li></ul><ul><li>Culture of Shared Service: Merger vs. Takeover? </li></ul><ul><ul><li>Take-over means that one partner has more influence </li></ul></ul><ul><ul><li>Merger means more equality in negotiations </li></ul></ul><ul><li>Effective project management </li></ul><ul><li>Effective governance </li></ul><ul><li>Effective communication </li></ul><ul><li>Identify your own internal blockers! </li></ul><ul><li>But note that it can be made to work!!! </li></ul>
  10. 10. MAKING PARTNERSHIPS WORK Leadership Where partners share a vision and harness their energies to achieve more than they could on their own. Trust Where partners are mutually accountable, share risks and rewards fairly, and support each other. Learning Where partners continuously seek to improve what they do in partnership. Managing for performance Where partners put in place necessary practices and resources, and manage change effectively.
  11. 11. Challenge <ul><li>Significant Reductions in public sector expenditure now confirmed. </li></ul><ul><li>Shared services in the Public Sector –Vs- Private Sector </li></ul><ul><li>Are we being collaborative enough? </li></ul><ul><li>Long Term Strategic view </li></ul><ul><li>Will we shape our future or allow ourselves to be “done to” ? </li></ul>
  12. 12. Thank you <ul><li>Thank you for listening </li></ul><ul><li>Q&A at the end of all 3 sessions </li></ul><ul><li>My contact details </li></ul><ul><ul><li>[email_address] </li></ul></ul><ul><ul><li>07908 600046 </li></ul></ul><ul><ul><li> </li></ul></ul>