Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
Introduction, Nr. 1                      www.bugasi-labs.com                      (Prof. Dr. Roland Böttcher)
First hand experience     provides substantial insights     • ITIL Foundation classroom teaching may provide necessary kno...
ITIL Processes covered         by Fort Fantastic                                         • Supplier Management            ...
The Scenario: Fun Park• Operating in summer months  from April to September• 14 Attractions,• 5.500 Visitors daily• Entran...
Seminar Structure                                           1h                       4h                                   ...
Park Manager                                                                                   Operating                  ...
Introduction, Nr. 7                      www.bugasi-labs.com                      (Prof. Dr. Roland Böttcher)
Control Room                                                                     Operating Business                       ...
The DashboardIntroduction, Nr. 9                         www.bugasi-labs.com                         (Prof. Dr. Roland Böt...
Didactical Approach                                                          Challenge                              Diffic...
• 150 Activity Cards are  available• Efficiency varies on a scale  from     -10 to + 10.                                 A...
NEW COMPLEXITY LEVEL                                                                         Attractions are integral part...
Introduction, Nr. 13                       www.bugasi-labs.com                       (Prof. Dr. Roland Böttcher)
Unique Fort Fantastic Features               Each Gaming option has a clearly                 defined bottom line impact  ...
Learning Objectives                                                                                        Target         ...
Introduction, Nr. 16                       www.bugasi-labs.com                       (Prof. Dr. Roland Böttcher)
Introduction, Nr. 17                       www.bugasi-labs.com                       (Prof. Dr. Roland Böttcher)
Introduction, Nr. 18                       www.bugasi-labs.com                       (Prof. Dr. Roland Böttcher)
Introduction, Nr. 19                       www.bugasi-labs.com                       (Prof. Dr. Roland Böttcher)
Knowledge DatabaseIntroduction, Nr. 20                             www.bugasi-labs.com                             (Prof. ...
Introduction, Nr. 21                       www.bugasi-labs.com                       (Prof. Dr. Roland Böttcher)
Introduction, Nr. 22                       www.bugasi-labs.com                       (Prof. Dr. Roland Böttcher)
Upcoming SlideShare
Loading in …5
×

ITIL Simulation Fort Fantastic

822 views

Published on

contact info@bugasi-labs.com for details or an indivdual webex/skype walkthrough

Published in: Education
  • Be the first to comment

  • Be the first to like this

ITIL Simulation Fort Fantastic

  1. 1. Introduction, Nr. 1 www.bugasi-labs.com (Prof. Dr. Roland Böttcher)
  2. 2. First hand experience provides substantial insights • ITIL Foundation classroom teaching may provide necessary knowledge transfer but rarely firm convictions to change operational routines • Compared to “tell & test” teaching, Fort Fantastic provides a fun way to get people understand what ITIL is, why it is necessary and to appreciate the benefits. • Fort Fantastic illustrates challenges of operating a technical infrastructure in a real life situation • Practical experience and positive encounter helps to establish broad organizational support and overcome resistance to change Feedback from Otto Betz “Fort Fantastic gave me a better (T-Systems GmbH, Germany, understanding ITIL than the entire ITIL September 2010) Foundation classroom course!”Introduction, Nr. 2 www.bugasi-labs.com (Prof. Dr. Roland Böttcher)
  3. 3. ITIL Processes covered by Fort Fantastic • Supplier Management not • Service Catalog Management in Focus • Request Fulfilment • Access Management • Change and Release Management Covered • IT Financial Management • Transition Planning • Service Desk, Incident, Problem, Event Strong Management • Service Level Management • Capacity, Availability Management Focus • Configuration Management • Continuity Management • Continual Service ImprovementIntroduction, Nr. 3 www.bugasi-labs.com (Prof. Dr. Roland Böttcher)
  4. 4. The Scenario: Fun Park• Operating in summer months from April to September• 14 Attractions,• 5.500 Visitors daily• Entrance fee 16,-• Customer Satisfaction: 75%• Margin P0: appr. 10%• Teams: (3-9 participants)• Capacity: 1-4 Teams per session• Team Responsibility: Operational Management/Restoration of failuresIntroduction, Nr. 4 www.bugasi-labs.com (Prof. Dr. Roland Böttcher)
  5. 5. Seminar Structure 1h 4h 1h Briefing Simulation Debriefing Standard (1 Day Seminar) Enable participants: Ensure sustainable • Introduction of the learning outcomes: Rd 1 Rd ... Rd scenario 2 6 • What was • Rules REFLEX ION experienced? Overall • Material • How does that relate Group to Reality? • Logic Discussion • What can be taken away? • How to proceed to improve? •…Introduction, Nr. 5 www.bugasi-labs.com (Prof. Dr. Roland Böttcher)
  6. 6. Park Manager Operating Business Technical Support Process Owner Control Room Error Message Solution CodeIntroduction, Nr. 6 www.bugasi-labs.com (Prof. Dr. Roland Böttcher)
  7. 7. Introduction, Nr. 7 www.bugasi-labs.com (Prof. Dr. Roland Böttcher)
  8. 8. Control Room Operating Business Room Divider Room Divider Technical Support Room Divider Operating Business Room DividerWI-FI Router Technical Support Control Room Introduction, Nr. 8 www.bugasi-labs.com (Prof. Dr. Roland Böttcher)
  9. 9. The DashboardIntroduction, Nr. 9 www.bugasi-labs.com (Prof. Dr. Roland Böttcher)
  10. 10. Didactical Approach Challenge Difficul Curve ty Level of Team Task ... Dashboard No. of Rounds Self-induced On-going Real-time Learning Performance Transparency on the Teamlevel Continual Improve- mentIntroduction, Nr. 10 www.bugasi-labs.com (Prof. Dr. Roland Böttcher)
  11. 11. • 150 Activity Cards are available• Efficiency varies on a scale from -10 to + 10. Activity Card• The right Activity Card in the right situation ...• System entry (by no.) is done by Control Room Introduction, Nr. 11 www.bugasi-labs.com (Prof. Dr. Roland Böttcher)
  12. 12. NEW COMPLEXITY LEVEL Attractions are integral part of infrastructure layers (e.g. Power Distribution) L2 P0 Y1 T-Rex is T3 connected to the node Y1. C9 T6 K5 J7 Stromverteilungsplan (PDS)Introduction, Nr. 12 www.bugasi-labs.com (Prof. Dr. Roland Böttcher)
  13. 13. Introduction, Nr. 13 www.bugasi-labs.com (Prof. Dr. Roland Böttcher)
  14. 14. Unique Fort Fantastic Features Each Gaming option has a clearly defined bottom line impact Learning Success Dashboard provides real-time Visibility of Cause transparency of results Experimental and Effect Learning Different teams compete under comparable conditions Competition & Fun Day wise simulation of periods Pressure & Drive Interesting & challenging scenario Motivation & Engagement Role based interaction TeambuildingIntroduction, Nr. 14 www.bugasi-labs.com (Prof. Dr. Roland Böttcher)
  15. 15. Learning Objectives Target  Understanding the need for Process Audience Management  Antecedents of task-related All levels of communication Learning employees  Challenges connected with team who actively Outcomes of leadership participate in teams FF – Seminars  Methods to handle interfaces of and/or experience administrative processes the need for include effective task-  Value of IT Service Management related  Benefits resulting from adopting Best communication in Practice Frameworks (ISO 20000, business processes ITIL, MOF, Cobit) Industries Information Health Telecom Trans- Financials Energy Technology Care Services portationIntroduction, Nr. 15 www.bugasi-labs.com (Prof. Dr. Roland Böttcher)
  16. 16. Introduction, Nr. 16 www.bugasi-labs.com (Prof. Dr. Roland Böttcher)
  17. 17. Introduction, Nr. 17 www.bugasi-labs.com (Prof. Dr. Roland Böttcher)
  18. 18. Introduction, Nr. 18 www.bugasi-labs.com (Prof. Dr. Roland Böttcher)
  19. 19. Introduction, Nr. 19 www.bugasi-labs.com (Prof. Dr. Roland Böttcher)
  20. 20. Knowledge DatabaseIntroduction, Nr. 20 www.bugasi-labs.com (Prof. Dr. Roland Böttcher)
  21. 21. Introduction, Nr. 21 www.bugasi-labs.com (Prof. Dr. Roland Böttcher)
  22. 22. Introduction, Nr. 22 www.bugasi-labs.com (Prof. Dr. Roland Böttcher)

×