Strategic CommunicationsAnurag  Alessio  Eliza  Geoff  Leidy  Matthias  Patrick                   Group G (Section N...
You want to persuade the other            person   You want to make relevant          comments  You want to give them some...
    Ask open-ended questions    Give positive affirmation    Empathize    Show genuine interest – remember that     pe...
   Don’t listen just to wait for    your chance to speak   Have patience - let the other    person finish   Don’t jump ...
   Show positive body    language – smile & nod   Maintain eye-contact   Lean towards the person   Be on the watch for...
   Restate what you heard   Ask if your understanding is    correct   It will make people put    down their guards   I...
   As much as possible, make    the setting comfortable   Clear some space – remove    everything that is not related   ...
   Avoid the temptation of    doing multiple things   Make notes to be able to    connect the dots   Avoid distractions...
   Low context v/s high-context   Personal space   Physical contact – Can be    tricky   Accents can be a great    bar...
 Encourage others to speak Dont interrupt Mind the body language Mirror - reconfirm Take special care during telephon...
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How to Be A Great Listener
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How to Be A Great Listener

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Listening is the most ignored part of regular communications. Prepared by the students of strategic communications at the MBA program of IE Business School, this presentation explores some simple yet effective tips to become a great listener.

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How to Be A Great Listener

  1. 1. Strategic CommunicationsAnurag  Alessio  Eliza  Geoff  Leidy  Matthias  Patrick Group G (Section N5) IE Business School
  2. 2. You want to persuade the other person You want to make relevant comments You want to give them some feedback or coaching You want the person to like you (more)You want to build the relationship
  3. 3.  Ask open-ended questions Give positive affirmation Empathize Show genuine interest – remember that people are more interested in themselves “A person’s own toothache means more to that person than a Tsunami in Japan which kills thousands of people” – Dale Carnegie
  4. 4.  Don’t listen just to wait for your chance to speak Have patience - let the other person finish Don’t jump at conclusions Control your temper, avoid arguments
  5. 5.  Show positive body language – smile & nod Maintain eye-contact Lean towards the person Be on the watch for non- verbal cues
  6. 6.  Restate what you heard Ask if your understanding is correct It will make people put down their guards It will help them understand themselves It reinforces that you are really engaged and actively listening
  7. 7.  As much as possible, make the setting comfortable Clear some space – remove everything that is not related to the conversation Avoid distractions – Switch off your cell phone
  8. 8.  Avoid the temptation of doing multiple things Make notes to be able to connect the dots Avoid distractions For professional conversations, always choose a quiet location.
  9. 9.  Low context v/s high-context Personal space Physical contact – Can be tricky Accents can be a great barrier Set the pace yourself
  10. 10.  Encourage others to speak Dont interrupt Mind the body language Mirror - reconfirm Take special care during telephone conversation Be aware of the cultural differences
  11. 11. Thank You! Feedback ?

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