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Naresh Kakkar Pres
TELE FACING AN
ART OF DONOR ACQUISITION & RETENTION
Who holds my
CHEESE & how much? PRIVATE FUND RAISNING P S R 75 % OTHERS 25 %
Team Composition Facer
Coordinator Call Centre Tele Caller Team Leader
PROCESS CHART Tele
caller calls Prospects & fixes appointment for Facer Team Leader passes the lead to the Coordinator or facer Facer meets Donor and seeks donation & donation is sent to the NGO Tele Caller makes Thanks Call & seeks Referrals
DONOR UP-GRADATION Prospects
Starters Regular Donors Major Donor Legacy Upgrading Upgrading Referrals Upgrading Upgrading
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