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Naresh Kakkar Pres
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Tele-facing basics
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Naresh Kakkar Pres
- 1. TELE FACING AN ART OF DONOR ACQUISITION & RETENTION
- 2. Who holds my CHEESE & how much? PRIVATE FUND RAISNING P S R 75 % OTHERS 25 %
- 10. Team Composition Facer Coordinator Call Centre Tele Caller Team Leader
- 11. PROCESS CHART Tele caller calls Prospects & fixes appointment for Facer Team Leader passes the lead to the Coordinator or facer Facer meets Donor and seeks donation & donation is sent to the NGO Tele Caller makes Thanks Call & seeks Referrals
- 19. DONOR UP-GRADATION Prospects Starters Regular Donors Major Donor Legacy Upgrading Upgrading Referrals Upgrading Upgrading