FOUNDER OF DABBAWALA SYSTEM Hon. Mahadeo Havaji Bacche Hon. Dhondiba Medge Educated only up to Class 2 Educated only up to class 4 Started the Dabbawala System Framed the Rules and Regulations with a handful of 35 Dabbawala in of Dabbawala 1890
HISTORY Started in 1890 Mahadeo Havaji Bacche (Mahadeo), a migrant from North Maharashtra, started the lunch delivery service. Mahadeo recruited youth from the villages neighboring Mumbai, who were involved in agricultural work Service started with about 100 Dabbawalas
What is NMTBSA?(Nutan Mumbai Tiffin Box Suppliers Association)• History : Started in 1890• Charitable trust : Registered in 1956• Avg. Literacy Rate : 8th Grade Schooling• Total area coverage : 60 Kms• Employee Strength : 5000• Number of Tiffins : 2,00,000 Tiffin Boxes i.e 4,00,000 transactions every day.• Time taken : 3 hrs
Working of NMTBSA Tiffin Basket’s weight: 70-75 kgs.
PRESIDENT & GENERAL SECRETARYNUTAN MUMBAI TIFFIN BOX SUPPLIERS ASSOCIATION
DUTIES AND RESPONSIBILITIES PRESIDENT AND VICE PRESIDENT1. Taking monthly meeting2. Checking account of the association3. Solving the problem among the members GENERAL SECREATARY1. Drafting various types of letters2. Collecting the trust fees MUKADAM1. Supervising the functioning of the members in his group. MEMBERS1. To drivers Tiffin boxes to the customers & carry Tiffin boxes back to their home respectively
ATTITUDE ―People study business books and then practice. We practiced first and have now become case studies‖ Raghunath Medge (President) ―It’s a model of managerial & organizational simplicity‖ C. K. Pralhad DABBAWALA AS MARKETING RESOURCE Marketing pamphlets with the ―Dabba‖. Sticker, Tag and Sample Piece of Goods with ―Dabba
DISCIPLINE :• No Alcohol Drinking during business hours• Wearing White Cap during business hours• Carry Identity Cards Code of conduct• Rs 500- Drinking on duty• Rs 100- Smoking on duty• Rs 25- Not wearing white cap• Rs 25- Not carrying ID card• Rs 1000- Leave without intimation, sacked if repeated in 2-3 instance WOMEN:• Mrs. Bhikhubai of Borivali(East)• Mrs. Anandibai of Andheri(East)
HUMAN RESOURCES MANAGEMENT HR PRACTICES OF THE ASSOCIATION
JOURNEY OF DABBAWALA:9:30 A.M- 10:30 A.M 10:34- 11:20 A.M 11:20- 12:30 P:M Pick up Dabba from Unloading and Residence/Caterer *Journey in Local Sorting at and bring it to Train* Destination Station. Andheri Station. 1:15- 2:30 P.M 12:30 - 1:00 P.M 2:48- 3:30P:M Delivery to Sorting at Collection of Empty respective Destinations station. Dabba. customers. Returning Dabba to Residence/Caterer. 3:30- 4:40 P.M
• 10:34-11:20 am• This time period is actually the journey time. The dabbawalas load the wooden crates filled with tiffins onto the luggage or goods compartment in the train. Generally, they choose to occupy the last compartment of the train.
• 1:15 – 2:00 pm• Here on begins the collection process where the dabbawalas have to pick up the tiffins from the offices where they had delivered almost an hour ago.
• RETURN JOURNEY: 2:00 – 2:30 pm• The group members meet for the segregation as per the destination suburb.
SIX SIGMA What is Six SigmaSix Sigma is the measure of quality thatstrives for near perfection. It is a disciplined,data-driven methodology focused oneliminating defects. A Six Sigma defect isdefined as anything that falls outside of acustomers specifications. Six Sigma is areference to a statistical measuring system,equivalent to just 3.4 defects per everymillion opportunities (Snee, 2003).
WHY SIX SIGMA• Intense competitive pressures – especially from rapid globalization.• Greater consumer demand for high quality products and services, little tolerance for failures of any type.• Top management recognition of the high quality at lower cost. 24
SWOT ANALYSIS Strengths: Simplicity in organization with Innovative service Coordination, team spirit, & time management Low operation cost Customer satisfaction Weaknesses: High dependability on local trains Funds for the association Limited Access to Education
Opportunities Wide range publicity Operational cost is low Catering Threats Indirect competition is being faced from caterers like maharaja community Indirect threats from fast foods and hotels Change in timings Company transport
CORPORATE SOCIAL RESPONSBILITIES Started in DHARMSHALA in BHIMASHANKAR districts in the year 1930 Maharashtra government prorogates HIV awareness through DABBAWLLA CHANNEL Innovative workplace programmers carries prevention massage In the year 2005 o WORLD AIDS DAY 5000 Dabbawala delivered the Tiffin with a slogan “STOP AIDS KEEP PROMISE”
Awards and Felicitation (contd.) Top 50 of India
Dabbawala Products Product Name: Dabba (Tiffin box) Price: 200/- ( Indian Rupees , INR) Product Name: Gandhi cap Price: 50/- ( Indian Rupees , INR) Product Name: Dabbawala Mug Description: This is tea / coffee mug with Dabbawala logo on it. Price: 30/- ( Indian Rupees , INR)
Top 10 Reason For Using Dabbawalas Services Home made food is best for health and because health is wealth. Home made food is cheaper. Do you not love your mother or wife and like to eat food made by her? Safety - The Local train of Mumbai
Even if there is no one at home to cook food for you ,Dabbawalas can deliver you good quality home likelunch through many restaurants.Dabbawalas give reliable services and theirperformance and accuracy match six sigma standards.We , the DabbaWalas never go on strike. By taking our services you are proving direct employment to 5000+ .
Dabbawalas are an icon in their own senseand famous world over for their efficiency . They regularly organize bhajan and kirtans and spread the essence of Marathi culture , good will and one ness of India
Although the service remains essentially low-tech, with the barefoot deliveryboys as the prime movers, the dabbawalas have started to embrace technology,and now allow booking for delivery through SMS. A web site,mydabbawala.com, has also been added to allow for on-line booking, inorder to keep up with the times. An on-line poll on the web site ensures thatcustomer feedback is given pride of place.The success of the system depends on teamwork and time management that wouldbe the envy of a modern manager. Such is the dedication and commitment of thebarely literate and barefoot delivery boys (there are only a few delivery women)who form links in the extensive delivery chain, that there is no system ofdocumentation at all. A simple color coding system doubles as an ID system forthe destination and recipient. There are no elaborate layers of management either— just three layers.Each dabbawala is also required to contribute a minimum capital in kind, in theshape of two bicycles, a wooden crate for the Tiffins, white cotton kurta-pyjamas,and the white trademark Gandhi topi (cap). The return on capital is ensured bymonthly division of the earnings of each unit. -Sales@MyDabbawala.Com
CONCLUSION Managing more than 5000 dabbawalas daily is incredible Six sigma service provide 100% satisfaction level to their customer WORK IS WORSHIP SERVING PEOPLE IS SERVING TO GOD ANNADAN I MAHA DAN TIME IS MONEY UNITY IS POWER LOGISTICS AND CODING