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commnication skills

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commnication skills

  1. 1. Consideration for Others Understanding the Communication Process U.S. Army Corps of Engineers Wilmington District
  2. 2. Agenda <ul><li>Effective Communication </li></ul><ul><li>Communication Process </li></ul><ul><li>Modes of Communication </li></ul><ul><li>Communication Barriers </li></ul><ul><li>Cross-Cultural Misunderstandings </li></ul><ul><li>Barriers to Cross-Cultural Communications </li></ul><ul><li>Accents </li></ul><ul><li>Conclusion </li></ul>U.S. Army Corps of Engineers Wilmington District
  3. 3. Effective Communication <ul><li>Definition </li></ul><ul><li>Guidelines </li></ul><ul><li>Congruent behavior </li></ul><ul><li>Incongruent behavior </li></ul>U.S. Army Corps of Engineers Wilmington District
  4. 4. Elements of the Communication Process <ul><li>Source </li></ul><ul><ul><li>Encode </li></ul></ul><ul><ul><ul><li>Message </li></ul></ul></ul><ul><ul><ul><ul><li>Decode </li></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Destination </li></ul></ul></ul></ul></ul><ul><li>Feedback </li></ul>U.S. Army Corps of Engineers Wilmington District
  5. 5. Styles of Communication <ul><li>Friendly, sociable, or playful </li></ul><ul><li>Directive, persuasive, demanding, evaluative, blaming, or praising </li></ul><ul><li>Speculative, tentative, uncertain, searching, reflecting, exploring, or intellectual </li></ul><ul><li>Disclosing, revealing, explicit, responsive, accepting, and aware </li></ul>U.S. Army Corps of Engineers Wilmington District
  6. 6. Communication Barriers <ul><li>Language barriers </li></ul><ul><li>Different communication styles </li></ul><ul><li>Physical barriers </li></ul><ul><li>Perceptual barriers </li></ul><ul><li>Noise </li></ul>U.S. Army Corps of Engineers Wilmington District
  7. 7. Cross-Cultural Misunderstandings <ul><li>Social courtesies </li></ul><ul><ul><li>Flow of information </li></ul></ul><ul><ul><ul><li>Assertiveness </li></ul></ul></ul><ul><ul><ul><ul><li>Honesty </li></ul></ul></ul></ul>U.S. Army Corps of Engineers Wilmington District
  8. 8. Frequent Complaints About Those Who Speak English As A Second Language <ul><li>They are impolite and do not show proper respect </li></ul><ul><li>They will not admit when they do not understand something </li></ul><ul><li>They do not know how to get along with others </li></ul><ul><li>They stick together and speak their own language </li></ul><ul><li>They will not be direct, or even get to the point </li></ul><ul><li>They cannot be trusted and do not inspire confidence </li></ul>U.S. Army Corps of Engineers Wilmington District
  9. 9. Barriers To Cross-Cultural Communications <ul><li>Songs, symbols, and gestures </li></ul><ul><ul><li>Accents </li></ul></ul><ul><ul><ul><li>Jive and Jargon </li></ul></ul></ul><ul><ul><ul><ul><li>Lack of trust </li></ul></ul></ul></ul>U.S. Army Corps of Engineers Wilmington District
  10. 10. Signs and Gestures <ul><li>Malcolm “X” </li></ul><ul><li>Confederate flag </li></ul><ul><li>Handshakes </li></ul><ul><li>Peace sign </li></ul><ul><li>Political caricatures </li></ul><ul><li>National flags </li></ul><ul><li>Clenched fist </li></ul>U.S. Army Corps of Engineers Wilmington District
  11. 11. Accents <ul><li>Americans often react negatively when listening to people with strong foreign accents </li></ul><ul><li>Indifferent when someone is struggling with the English language </li></ul><ul><li>Can lead to other assumptions and biases </li></ul>U.S. Army Corps of Engineers Wilmington District
  12. 12. Conclusion <ul><li>Effective Communication </li></ul><ul><li>Communication Process </li></ul><ul><li>Modes of Communication </li></ul><ul><li>Communication Barriers </li></ul><ul><li>Cross-Cultural Misunderstandings </li></ul><ul><li>Barriers to Cross-Cultural Communications </li></ul><ul><li>Accents </li></ul>U.S. Army Corps of Engineers Wilmington District
  13. 13. Questions U.S. Army Corps of Engineers Wilmington District

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