Enterprise Voice
Services
Communicate, Collaborate and
Enhance Customer Service

© Copyright 2011 Tata Communications Ltd....
The Enterprise Voice Collaboration Enigma
Expensive long distance
calls

Uneven and expensive
customer care numbers

Unava...
Communicate

© Copyright 2011 Tata Communications Ltd. All rights reserved.

3
3
Communicate Better with SIP Trunking

© Copyright 2011 Tata Communications Ltd. All rights reserved.

4
Communicate Better with SIP Trunking
Fully managed:
global on-net and offnet service

Resilient, secure
and high QoS

Inte...
Communicate Better with “SIP Trunking”
Versatility: can
adapt to work with
different voice
networks

Investment
protection...
Collaborate

© Copyright 2011 Tata Communications Ltd. All rights reserved.

7
7
Collaborate
Offshore
Team

Office
Dials in to the
bridge using the
participant
passcode

Team initiates the call by
sendin...
Collaborate – Advantages
•

Immediate cost savings: up to 80% on travel costs

•

Accelerating decision making: share idea...
Collaborate – Benefits
Global reach: 95+ countries, 65+ countries ITFS destinations, 35+ local access destinations
Always ...
Enhance Customer
Experience

© Copyright 2011 Tata Communications Ltd. All rights reserved.

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11
Enhance Customer Experience

© Copyright 2011 Tata Communications Ltd. All rights reserved.

12
Enhance Customer Experience
Extend your business reach
globally through ITFS, UIFN,
LNS and TFS with SAC

Receive toll fre...
Enhance Customer Experience
Route and distribute
calls to call centers
globally

User defined criteria based
call routing
...
Enhance Customer Experience - Advantages

•

Flexibility to connect to the largest TDM-VoIP hybrid network

•

Simplified ...
Enterprise Voice
Services - Benefits

© Copyright 2011 Tata Communications Ltd. All rights reserved.

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16
Benefits:
Expansive Reach
•
•
•
•
•

100+ countries (ITFS),
45+ countries(UIFN),
40+ countries
100+ cities Local Number Se...
Worldwide Voice Leader

#1

International
voice
carrier

Terabits
of International
Bandwidth Lit Capacity

Billion minutes...
Thank you

© Copyright 2011 Tata Communications Ltd. All rights reserved.

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Enterprise voice deck apac v2 30-07-12

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Enterprise voice deck apac v2 30-07-12

  1. 1. Enterprise Voice Services Communicate, Collaborate and Enhance Customer Service © Copyright 2011 Tata Communications Ltd. All rights reserved. 1
  2. 2. The Enterprise Voice Collaboration Enigma Expensive long distance calls Uneven and expensive customer care numbers Unavailability of voice utilization reports on a global basis Limited dial in numbers and poor call quality in audio conferences Complexity of managing multiple service providers across global offices Uneven call routing and voice response system globally © Copyright 2011 Tata Communications Ltd. All rights reserved.
  3. 3. Communicate © Copyright 2011 Tata Communications Ltd. All rights reserved. 3 3
  4. 4. Communicate Better with SIP Trunking © Copyright 2011 Tata Communications Ltd. All rights reserved. 4
  5. 5. Communicate Better with SIP Trunking Fully managed: global on-net and offnet service Resilient, secure and high QoS Interoperability: supports multi vendor PBXs on both TDM and IP Simplified dialing: flexible global access Affordability: competitive off-net pricing Cloud based delivery: intelligent call routing and delivery © Copyright 2011 Tata Communications Ltd. All rights reserved. 5
  6. 6. Communicate Better with “SIP Trunking” Versatility: can adapt to work with different voice networks Investment protection: no forklift of existing equipment Global telecom spend dashboard: performance and utilization reporting globally © Copyright 2011 Tata Communications Ltd. All rights reserved. 6
  7. 7. Collaborate © Copyright 2011 Tata Communications Ltd. All rights reserved. 7 7
  8. 8. Collaborate Offshore Team Office Dials in to the bridge using the participant passcode Team initiates the call by sending the participant pass code to the other members while joining via host pass code Audio Conferencing Server A road warrior Dials in to the bridge using the participant pass code © Copyright 2011 Tata Communications Ltd. All rights reserved. Working from home Dials in to the bridge using the participant pass code 8
  9. 9. Collaborate – Advantages • Immediate cost savings: up to 80% on travel costs • Accelerating decision making: share ideas, Speedy project completion • Scaling knowledge: deploy trouble-shooting training, subject matter expertise • Unifying the organization: cement corporate culture & goals, geographically dispersed work sites • Improve work/life balance: increased job satisfaction with less time on the road • No Capital expenditure: pay per use • Extend your company's reach • Enhance customer satisfaction • Increase internal business process efficiency • Close deals faster • Provide fast IT support © Copyright 2011 Tata Communications Ltd. All rights reserved.
  10. 10. Collaborate – Benefits Global reach: 95+ countries, 65+ countries ITFS destinations, 35+ local access destinations Always on: bridge uptime assurance of 99.9% Simplified billing: single Invoice , single supplier multi-currency billing Enhanced customer care: multi-lingual and 24/7 online support Flexibility: multi-lingual and 24/7 online support Quick Ramp up: rapid & tailored implementation Highly Secure: enhanced PIN based security feature for confidential conferences Compliance: ISO 14001, BS7799, TL9001 standards compliant Ease of Use: single console for both audio and web session: conference summary report after every conference 10 © Copyright 2011 Tata Communications Ltd. All rights reserved.
  11. 11. Enhance Customer Experience © Copyright 2011 Tata Communications Ltd. All rights reserved. 11 11
  12. 12. Enhance Customer Experience © Copyright 2011 Tata Communications Ltd. All rights reserved. 12
  13. 13. Enhance Customer Experience Extend your business reach globally through ITFS, UIFN, LNS and TFS with SAC Receive toll free calls from more than 90 countries through ITFS Simplify marketing and customer service using a single UIFN number across 45 countries Switch to Tata Communications with no change to the existing toll-free numbers. Be a local player to your customer through local number service(LNS) © Copyright 2011 Tata Communications Ltd. All rights reserved. 13
  14. 14. Enhance Customer Experience Route and distribute calls to call centers globally User defined criteria based call routing Service your customers’ inquiries via IVR Pay Per Use Offers stable and high quality voice © Copyright 2011 Tata Communications Ltd. All rights reserved. 14
  15. 15. Enhance Customer Experience - Advantages • Flexibility to connect to the largest TDM-VoIP hybrid network • Simplified deployment • One-Stop shop • Reduce capital expenditures • Improve efficiencies from a global workforce • Access to high-quality and redundant infrastructure © Copyright 2011 Tata Communications Ltd. All rights reserved. 15
  16. 16. Enterprise Voice Services - Benefits © Copyright 2011 Tata Communications Ltd. All rights reserved. 16 16
  17. 17. Benefits: Expansive Reach • • • • • 100+ countries (ITFS), 45+ countries(UIFN), 40+ countries 100+ cities Local Number Services (LNS), 75 countries( ITFS with service access codes) is the best in the industry. Competitive Pricing • Call Quality • Enjoy premium call quality © Copyright 2011 Tata Communications Ltd. All rights reserved. Cost competitive offering. Quick turnaround all Quality • • • • Short end-to-end provisioning lead time Online provisioning and fault reporting tool Short end-to-end provisioning lead time Online provisioning and fault reporting tool 17
  18. 18. Worldwide Voice Leader #1 International voice carrier Terabits of International Bandwidth Lit Capacity Billion minutes of international voice traffic #1 Submarine cable owner Petabits every month on our internet backbone © Copyright 2011 Tata Communications Ltd. All rights reserved. 18
  19. 19. Thank you © Copyright 2011 Tata Communications Ltd. All rights reserved. 19 19

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