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Organizing Your First Website Usability Test - Cornell Drupal Camp 2016 - part 4

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You’ve built a shiny, new Drupal site. You asked your grandma and your client if they like it and they both do. However, you’re lying awake at night wondering if you’re missing something—because you know you’re not the end user. You yearn for actionable feedback.

In this talk, I’ll distill my background in usability research into a how-to framework for taking your site and conducting your first unmoderated usability test. I’ll cover what to look for, best practices in facilitation, tools on the cheap, and how to glean the most from a brief window of time.

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Organizing Your First Website Usability Test - Cornell Drupal Camp 2016 - part 4

  1. 1. Organizing Your First Website Usability Test Cornell Drupal Camp 2016 • #DrupalCampCU • @anthonydpaul
  2. 2. Why do we conduct usability tests?
  3. 3. usability test user test
  4. 4. Our instinct is to imagine someone like ourselves. Most of our users are nothing like us in any way. via Eric Meyer’s WC Northeast Ohio 2016 Keynote http://wordpress.tv/2016/06/24/eric-a-meyer-design-for-real-life/ user focus = best practice
  5. 5. Who we test with defines who we care about. i.e., Accessibility, real-world “Stress Cases” via Eric Meyer’s WC Northeast Ohio 2016 Keynote http://wordpress.tv/2016/06/24/eric-a-meyer-design-for-real-life/ user focus = best practice
  6. 6. why test 1. Validate our assumptions (debunk stereotypes) 2. Inform our design decisions (to debate the team) 3. Show success over time 4. Grow as a practitioner (e.g., hamburger icon)
  7. 7. But I’m not a researcher Where do I start?
  8. 8. Anthony D Paul Director of User Experience @anthonydpaul
  9. 9. what you need Project Goal A reason to test, to be translated into research goals Test Strategy When to test and what type of test(s) Prototype Or, other artifact Test Facility Hardware, software, or physical space Participants Demographics, if relevant
  10. 10. Project Goal(s) Why are we even working on this project?
  11. 11. goals come in all shapes and sizes University Prospects to easily find degree info e-Store Reduce shopping cart abandonment Non-Profit Drive donations
  12. 12. goals shouldn’t be prescriptive Good Allow visitors to quickly find specific degree program(s) of interest. Bad List all degree options on the homepage.
  13. 13. ok to have multiple goals (but prioritize) 1. Communicate the school brand and a positive student experience. 2. Allow prospects to quickly determine if the school has their program(s) of interest. 3. Drive prospects toward contacting the school to inquire about a program and its cost.
  14. 14. Test Strategy What tests should we run and when?
  15. 15. Project Constraints + Hairiest Problems (priorities) = Maximum Benefit .
  16. 16. project constraints (type) What’s our test budget? How many sets of tests can we run? (usually 8–12 ppl per) Who’s in charge of recruitment? Do we have demographic requirements? Are participants local?
  17. 17. focus on hairiest problems (when) Too much content. (early) Test info architecture or interactive menu concepts. vs. Brand perception is important. (late) Test design concepts, photography, and copywriting.
  18. 18. testing options Moderated vs. Unmoderated In-person vs. Remote Desktop vs. Mobile Assistive Devices (accessibility)
  19. 19. Example Time University
  20. 20. constraints hairiest problems 1 test round (8–12 ppl) Participants not local Automated recruitment Use online system(s), unmoderated
  21. 21. constraints hairiest problems 1 test round (8–12 ppl) Participants not local Automated recruitment Too much content; hard to find things Use online system(s), unmoderated Test early prototype, perhaps wireframes
  22. 22. decision, for starters Use online system(s), unmoderated Test early prototype, perhaps wireframes Use TryMyUI for recruitment, facilitation, and recording Use InVision to assemble prototype with designs or wireframes
  23. 23. InVisionApp.com
  24. 24. InVisionApp.com
  25. 25. InVisionApp.com
  26. 26. Test Script Project goals to user tasks
  27. 27. goals 1. Communicate the school brand and a positive student experience. 2. Allow prospects to quickly determine if the school has their program(s) of interest. 3. Drive prospects toward contacting the school to inquire about a program and its cost.
  28. 28. goals ~> research questions 1. Can users find the main menu? 2. Do users understand how the menu works? 3. Does the program finder behave as expected? 4. Can users find specific details about a program?
  29. 29. goals ~> research questions ~> tasks 1. Without clicking on anything, where would you expect to find information about a degree in nursing? 2. Find information about a nursing degree. 3. Return to the homepage. Use the program finder to find information about a degree in physics.
  30. 30. assemble script Weave in multiple goals + Find preferences first, then test tools
  31. 31. pilot test Pilot test with a friend to get a sense of timing
  32. 32. Setup Web applications
  33. 33. extra credit Use online system(s), unmoderated Test a late code prototype in QA process Use TreeJack for quantitative IA testing ($150 USD for 1 survey) Use a local library’s assistive computer lab
  34. 34. optimalworkshop.com/treejack
  35. 35. optimalworkshop.com/treejack
  36. 36. optimalworkshop.com/treejack
  37. 37. optimalworkshop.com/treejack
  38. 38. optimalworkshop.com/treejack
  39. 39. optimalworkshop.com/treejack
  40. 40. optimalworkshop.com/treejack
  41. 41. dclibrary.org/services/accessibility
  42. 42. Closing Why do we conduct usability tests?
  43. 43. The price of light is less than the cost of darkness. Arthur C. Nielsen, Market Researcher
  44. 44. InVision TryMyUI http://invisionapp.com http://trymyui.com TreeJack http://optimalworkshop.com/treejack (my talks and blog) http://adp.rocks or http:// .ws or http:// .ws Thank you @anthonydpaul

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