Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

An introduction to ISO 21001


Published on

ISO 21001 is an upcoming new standard for Educational Organization Management Systems. This presentation gives a brief overview of ISO and how it works, Management Systems in general, the specifics of the ISO 21001 standard, how it differs from ISO 9001, and how certification works.

Published in: Education

An introduction to ISO 21001

  1. 1. ISO 21001 presentation and overview of the standard Anthony F. Camilleri
  2. 2. www.knowledgeinnovation.euwww.knowledgeinnovation.eu2 Introduction to ISO
  3. 3. www.knowledgeinnovation.euwww.knowledgeinnovation.eu3 Introduction to ISO
  4. 4. www.knowledgeinnovation.euwww.knowledgeinnovation.eu4 a global platform for creating consensus
  5. 5. www.knowledgeinnovation.euwww.knowledgeinnovation.eu5 a global platform for creating consensus
  7. 7. Management Systems What the organization does to manage its processes, or activities in order that its products or services meet the organization’s objectives, such as –satisfying the learners’ requirements –balancing requirements from other stakeholders –complying to regulations, or –meeting educational objectives
  8. 8. Management Systems • Large organizations, or ones with complicated processes, could not function well without management systems. • In the fields of education, multiple national and regional standards, have regulated parts of these management systems • Educational organizations around the world have been applying ISO 9001 to their quality management. • ISO 21001 make a comprehensive set of these successful practices available for all educational organizations
  9. 9. Management System Standards • All ISO Management Systems use a harmonised High- Level Structure in line with the ISO Directives • Examples of Management System Standards – ISO 9001: Quality Management – ISO 14001: Environmental Management
  10. 10. High-Level Structure 1. Scope 2. Normative References 3. Terms and Definitions 4. Context of the Organization 5. Leadership 6. Planning 7. Support 8. Operation 9. Performance Evaluation 10.Improvement
  11. 11. Why Implement 21001 • better alignment of objectives and activities with policy; • enhanced social responsibility by providing inclusive and equitable quality education for all; • more personalized learning and effective response to all learners and particularly to learners with special education needs and distance learners; • consistent processes and evaluation tools to demonstrate and increase effectiveness and efficiency; • increased credibility of the organization; • a means that enables educational organizations to demonstrate their commitment to effective quality management practices; • a culture for organizational improvement; • harmonization of regional, national, open and proprietary standards within an international framework; • widened participation of interested parties; • stimulation of excellence and innovation.
  12. 12. Why Implement 21001 – European HE According to ESG: “The (QA) policy translates into practice through a variety of internal quality assurance processes that allow participation across the institution. How the policy is implemented, monitored and revised is the institution’s decision.” ISO 21001 provides a comprehensive standard on how to do so.
  13. 13. ISO 21001: Principles • Focus on learners and other beneficiaries • Visionary Leadership • Engagement of People • Process Approach • Improvement • Evidence-Based Decisions • Relationship- Management • Social Responsibility • Accessibility & Equity • Ethical Conduct • Data Security & Protection
  14. 14. Processes • Both ISO 21001 concerns how an organization goes about its work. • Processes affect final products or services. • ISO 9001 gives the requirements for what the organization must do to meet learners' and other beneficiaries' requirements.
  15. 15. Processes
  16. 16. Key Difference ISO 21001ISO 9001 focus on: customer satisfaction satisfaction of learners and other beneficiaries (government, labour market, parents & guardians) recognition of role of educational organizations’ social responsibility
  17. 17. ISO 21001 Requirements Context of the Organization - Understanding the needs and expectations of of all interested parties - Determining the scope of the management system - (creating) a management system
  18. 18. ISO 21001 Requirements Leadership - Responsibilities of Top Management - Management focus on Learner and Other Beneficiary- Satisfaction - Delegation of Authority - Developing and Communicating an Organization’s Policy
  19. 19. ISO 21001 Requirements Planning - Actions to address risks and opportunities - Setting objectives and planning how to achieve them - Planning of changes
  20. 20. ISO 21001 Requirements - Ensuring adequate resources for learners to learn, staff to teach and other beneficiaries to benefit - Human resources in terms of all persons involved in the organization’s product and service provision - Facilities for: teaching, self-learning, conducting research, implementing knowledge, rest & recreation, subsistence - Environment (psychosocial, physical factors) - Monitoring & Measuring resources - Learning resources Support – Resources
  21. 21. ISO 21001 Requirements - Competences of all human resources - Awareness of the EOMS - Communication - In terms of one-way communication (notification) - Two-way communication (consultation) - Documented Information Support
  22. 22. ISO 21001 Requirements • Programme design & development • Curriculum design & development • Assessment design & development • Preparing for service provision • Admission of learners • Delivery of prorammes • Summative assessment • Recognition of assessed learning • Protection & Transparency of Learners’ Data • Property belonging to interested parties Operation
  23. 23. ISO 21001 Requirements • Satisfaction – Monitoring Satisfaction – Handling complaints – Analysis & Evaluation • Internal Audit • Management Review Performance Evaluation
  24. 24. ISO 21001 Requirements • Non-Conformity & Corrective Actions • Continual Improvement Improvement
  25. 25. Certification and registration • Certification is known in some countries as registration. • It means that an independent, external body has issued a statement that the fulfilment of specified requirements (e.g. specified in a standard such as ISO 21001) has been demonstrated. • ISO does not carry out certification and does not issue or approve certificates,
  26. 26. Accreditation • Accreditation involves recognition of the certification body. • It means the formal approval by a specialized body - an accreditation body - that a certification body is competent to carry out ISO 21001 certification • Accreditation bodies must meet the requirements of ISO/IEC 17011, to ensure they operate against the same rules and principles, and to facilitate cross-border recognition • Certificates issued by accredited certification bodies - and known as accredited certificates - may be perceived on the market as having increased credibility. • ISO does not carry out or approve accreditations.
  27. 27. Certification not a requirement • Certification is not a requirement of ISO 21001 • The organization can implement and benefit from an ISO 21001 system • The organization can implement them for the internal benefits without spending money on a certification programme. “All documents containing requirements for products, processes, services, persons, systems and bodies shall be written in accordance with the “neutrality principle”, such that conformity can be assessed by a manufacturer or supplier (first party), a user or purchaser (second party), or an independent body (third party).” Directives Part 2, clause 33.
  28. 28. Certification is a business decision • Certification is a decision to be taken for business reasons: • if it is a contractual, regulatory, or market requirement, • If it meets learner and other beneficiary preferences • it is part of a risk management programme, or • if it will motivate staff by setting a clear goal.
  29. 29. ISO does not certify • ISO does not carry out ISO 21001certification. • ISO does not issue certificates. • ISO does not accredit, approve or control the certification bodies. • ISO develops standards and guides to encourage good practice in accreditation and certification. (See ISO develops standards and guides to encourage good practice in accreditation and certification. See
  30. 30. ISO 21001 is currently in draft, and is expected to be published in early 2018 For more information please contact us Anthony F. Camilleri ( Presentation available from: Get the standard: 66266.html