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Laconi circulation section presentation final


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A LACONI Circulation Program given on September 15, 2011 at Dundee Township Library by Toby Greenwalt and Tony Molaro.

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Laconi circulation section presentation final

  1. 1. Geeks Bearing Gifts:Technology TrendsFor Circulation StaffToby GreenwaltAnthony MolaroSeptember 15, 2011
  2. 2. Everything is changing
  3. 3. Everything is changing
  4. 4. Everything is changing
  5. 5. Everything is changing
  6. 6. Why circ staff are as important as ever
  7. 7. Oil and water?
  8. 8. Peanut butter and chocolate
  9. 9. What we’ll discuss today• The changing book landscape• Technology going mobile• The continued importance of social• How this affects circ departments
  10. 10. What I Will Talk About• The Messenger Public Library and the Highwood Public Library experiences (the small library perspective)• Briefly discuss the eBook market• Change
  11. 11. What I will Not Discuss• The HarperCollins Issue• Nitty-gritty details • IE where do you get free eBooks? • What eReader is best
  12. 12. Pulse of the Room• Who lends eReaders?• Who has Overdrive?• Who has Freegal?
  13. 13. Yes the eBook and eReader market is changing fasterthan the speed of light. Don’t get frustrated trying to keep up.
  15. 15.
  16. 16. My Experience
  17. 17. eReaders Abound in aSmall Public Library
  18. 18. A Culture thatResists Change
  19. 19. And Yet...
  20. 20. And Yet...
  21. 21.
  22. 22. Our Journey Began with a Kindle• Like most libraries, we purchased a Kindle (June, 2010) for staff development and exploration• We added a few titles (mostly free ones)• More than 66% of staff took the Kindle home for a week to play around with it
  23. 23.
  24. 24. Unleash the Kindle on the world
  25. 25. The Looming Question
  26. 26. Legality• We notified Amazon of our intent in writing• We talked to our lawyer• But I am not a lawyer, seek out legal advice• Determine what risk the library is willing to carry
  27. 27. Policies, Procedures & Varia• We created: • Circulation Policy • Parental Permission Form • Circulation Procedures • Brochure • Title list in Excel
  28. 28. Circulation Policy• Patrons will have a selection of pre-loaded popular and classic children’s, teens and adult downloadable books, chosen by the library selection staff in keeping with the library’s collection development policy.• Patron’s need to have a valid Messenger Public Library card in good standing to check out eReaders. If a patron’s card is blocked, or they do not have their library card with them, they may not check out an eReader.• Patrons under the age of 18 must have their legal guardian present to sign the library’s written eReader permission form to check out an eReader. Guardians will be responsible for monitoring use of the eReader.• Patrons will not be allowed to download other titles to the eReaders from retail sites.• Patrons may download titles from the eMedia Library to eReaders that are supported by the library’s OverDrive Collection.• The eReaders have a two week loan period. They may be renewed once for two weeks if no other patrons are waiting with a hold.• Holds may be placed on eReaders.• Patrons will be charged for overdue eReaders at the rate of $1 per day.• Patrons will be responsible for replacement and processing fees for lost or damaged eReaders or peripherals.
  29. 29. Circulation Procedures 1. Patrons must have a valid MPL library card. If patron’s card is blocked, or they do not have their card with them, they may not check out an e-Reader. 2. Patrons under the age of 18 must have written permission from their parent/guardian in order to check out an e-Reader. Check the notes field in their record to make sure they have permission. If they do not yet have this permission, a parent/guardian must be present and fill out the permission form. Put the following note in the record: “(Name of parent/guardian) has signed e-Reader permission form.” 3. Give patron an “e-Reader” information brochure at the time of checkout. 4. e-Readers may be checked out for 2 weeks. They may be renewed for an additional 2 week loan period if no other patrons are waiting. 5. e-Readers may be placed on hold. 6. The overdue fine for an e-Reader is $1 per day. 7. When an e-Reader is returned, check for all equipment -- power cord, e-Reader, carrying case, and bag. (If any equipment is missing, do not check in, fill out problem shelf form, call patron.) Check in the e-Reader and note any holds. Place the e-Reader on designated shelf in the office of the Head of Circulation and plug in power cord to recharge. Call patron if there is a new hold. The e-Reader should only take an hour or two to recharge.
  30. 30. Messenger Public Library eReader Loan Permissions and Acceptable Use FormIntroductioneReader devices are convenient, portable reading devices. The chance to use this device is aprivilege that the library is able to provide to North Aurora resident tax payers with a validMessenger Public Library card. Borrowing this device carries with it extra responsibilities. Thevalue of the eReaders is determined by the Library (not the retail trade). For this reason thelibrary requires a parent/guardian signature before an eReader can be checked out to a patronunder the age of 18.Parent/Legal Guardian Responsibilities and PermissionI authorize my child to borrow an eReader from the library. I understand that it is to be used asa tool for reading and learning and that my child will comply with the Library Use Policy. I willhelp ensure the safe and timely return of the eReader device within the library’s establishedloan period. I also understand that I am financially responsible for any willful, malicious, oraccidental damage to the eReader device and peripherals, as well as any charges resulting fromcontent downloaded to the device. Fines and fees are subject to library policies. I understandthat my child and my family may lose future loan privileges if the device is either damaged ornot returned in a timely manner.GUARDIAN NAME (printed) __________________________________________________________GUARDIAN MESSENGER LIBRARY CARD NUMBER: __________________________________GUARDIAN SIGNATURE__________________________________________________DATE_____GUARDIAN CONTACT INFO (phone andemail):_________________________________________________________________________________________________________________________________________________Borrower Responsibilities and PermissionI understand that my legal guardian and I are responsible for returning the eReader andperipherals in good working order within the established loan period.BOROWER NAME (printed) _________________________________________________________BORROWER LIBRARY CARD ________________________________________________________BORROWER SIGNATURE __________________________________________________DATE______Library Staff Only:Date Permission Slip Received:______________________________________________Library Staff Signature: __________________________________________Guardian’s Barcode Number: _____________________________________Child’s Barcode Number __________________________________________1/28/2011This form adapted with permission from an original creation by school librarian Kathy Parker at
  31. 31. Eli Neiburger School of Policy Formation
  32. 32. Eli’s School of Policy Formation• We don’t need a No @#$% in the Sink Policy • What do your policies really say? • Suspicion, paranoia • Policies are important • Err on the side of positivity
  33. 33. Policies• Don’t recreate the wheel • Borrow from someone else• kindles is a great resources
  34. 34. Tips• Both the Nook and the Kindle can be deregistered• The Nook has a return to factory setting which is important for Overdrive libraries
  35. 35. Title List and Genre Classification
  36. 36. Storage
  37. 37. StorageIf your library is totally made of AWESOMENESS
  38. 38. StorageIf your library is totally made of AWESOMENESS
  39. 39. Storage
  40. 40. Outcomes
  41. 41. Kindle• The Kindle currently has 10 holds on it • And that’s with relatively little publicity • Patrons have asked us about why we bought the Kindle if it doesn’t work with Overdrive but we can now say it soon will.• The patrons have been VERY positive about the eReaders
  42. 42. Staff Embrace Change
  43. 43. Thoughts on eBooks
  44. 44. eJournalsXiaoyin Zhang, Michaelyn Haslam, (2005) "Movement toward a predominantly electronic journal collection", Library Hi Tech, Vol. 23 Iss: 1, pp.82 - 89
  45. 45. eBook Sales
  46. 46. eBook Sales
  47. 47. eBook Sales
  48. 48.
  49. 49. What Business are We Really in?
  50. 50. What Business are We Really in?
  51. 51. What Business are We Really in?
  52. 52.
  53. 53. AdviceHave one person handle your library’seReader journey from start to finish(let’sface it, its going to be YOU).
  54. 54. Digital Content Providers
  55. 55. Digital Content Providers
  56. 56. Digital Content Providers
  57. 57. Digital Content Providers
  58. 58. Digital Content Providers
  59. 59. Digital Content Providers
  60. 60. Digital Content Providers
  61. 61. • We are still “checking out” eBooks.• When people need help checking out, they turn to circ staff.
  62. 62. FRUSTRATIONSForget about the naysayers
  63. 63. AdviceFocus on those who agree with you. Startyour team with them. The others willfollow (eventually).
  64. 64. The Mobile Revolution
  65. 65. Its all relative Source: NetMarketShare
  66. 66. This phone is a library card TEXT
  67. 67. Mobile,                    
  68. 68. Near-Field Communication
  69. 69. Geolocation and Checkin
  70. 70. Google Voice Search Photo credit: pilsna ( 4055246621/)
  71. 71. Layar |
  72. 72. Mobile Payment
  73. 73. Apple EasyPay
  74. 74. Apple EasyPay = checkout tool?
  75. 75. What can we do?
  76. 76. Not Social Media Again
  77. 77. Social Web and Your Job• How many of you are active on: • Facebook? • Twitter? • Blogs? • Good Reads?
  78. 78. Keeping your ears to the ground
  79. 79. Service at the pinch points
  80. 80. Making contact
  81. 81. Making contact
  82. 82. Making contact
  83. 83. Making contact
  84. 84. Making contact
  85. 85. Be excellent in public
  86. 86. Get many voices involved
  87. 87. Build a repository of content
  88. 88. Show ‘em what you’re made of
  89. 89. OK. Now What?
  90. 90. Circ Staff• Let’s face it, the circulation staff is the face of the library. The bulk of patron- staff interactions occur at the circulation desk.• How do you duplicate this at the library’s virtual desk(s)?• Do you need to?
  91. 91. Should we even be here?
  92. 92. Where do we begin?
  93. 93. Who should be involved?
  94. 94. Who should be involved?
  95. 95. How do we work with therest of the organization?
  96. 96. Keep Abreast
  97. 97. Keep Abreast Cont...
  98. 98. On Change:
  99. 99. On Change:
  100. 100. On Change:
  101. 101. On Change:
  102. 102. On Change:
  103. 103. On Change:
  104. 104. On Change:
  105. 105. Thank youStay in touch:Toby: theanalogdivide@gmail.comtwitter @theanalogdividewww.theanalogdivide.comTony: anthony.molar@gmail.comTwitter: