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Crisis Management: Maintaining Business Communication With An Emergency Answering Service

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http://www.answermti.com/emergency-answering-service/ | In emergency situations, it can be difficult for businesses and their customers to maintain reliable communication. AnswerMTI explains how emergency answering services can be a solution to that problem, benefiting both customers and businesses.

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Crisis Management: Maintaining Business Communication With An Emergency Answering Service

  1. 1. • An emergency answering service is a 24-hour call answering service that maintains communication with the public and keeps businesses in operation during emergencies (e.g., natural disasters, fires, power outages, etc.).  Call agents are trained to manage information accurately and efficiently to ensure fast, appropriate action is taken, pursuant to laws and company guidelines.  At AnswerMTI, this includes live support for disaster recovery, emergency response, and medical services.
  2. 2. • Effective communication is always important, but it becomes even more crucial in emergencies. For businesses, poor communication during a crisis could lead to reduced income and lost customers. • In addition to keeping a business open and operating normally, communication is key to informing customers as to how the emergency will affect the availability of goods and services. • Communication in emergency situations must also be clear, concise, and accurate to reduce the risk of errors and combat misinformation.
  3. 3. • With 24-hour availability even on weekends and holidays, callers' concerns, questions, and requests can be addressed right away at any time. • Call volumes can rise drastically during emergencies, but a dedicated emergency answering service ensures that every customer and patient can reach a representative quickly and easily. • As local authorities, utility companies, and other major oranizations announce new information, live agents can keep callers up to date on anything that might affect business operations.
  4. 4. • Simply knowing that your business will be available to them at any time gives customers the peace of mind that you will be there when things go wrong. • Customers and patients dealing with medical emergencies, property damage, and other crisis- related stress receive calm, professional support to help them navigate scary situations. • Likewise, you can rest assured that you are doing the best you can for your customers by enlisting an off- site team with its own resources.
  5. 5. • When individuals know that they can rely on a business to stay open and work hard for them when they need them most, it creates a bond of trust that goes beyond simple transactions. • By handling calls through a business answering service, companies can focus on taking action in their communities and providing additional help to relief and recovery efforts. • For businesses providing medical care and emergency response, having an emergency answering service to handle massive call volumes after a major disaster may well save hundreds of lives.
  6. 6. • When disaster strikes, businesses prepare to take a serious hit. By maintaining open lines of communication and making your goods and/or services easily accessible to customers, you can keep things moving and minimize business interruptions. • Continuing work through an emergency situation is a true test of a business's resilience. Weathering difficult times with an emergency answering service can help you stand out and show your industry that you're here to stay.
  7. 7. All types of businesses can benefit from emergency answering services in times of crisis. For industries like the following, however, it may be especially important: • Healthcare/emergency response • Critical for clinics, hospitals, and medical professionals. • Insurance • For calls regarding property damage, personal injury, coverage changes, etc. • Construction/HVAC • Contractors may be inundated with calls about repairs and replacements, or even full disaster restoration jobs.
  8. 8. AnswerMTI is a US-based communications company that specializes in providing 24-hour remote call answering services (both emergency and non-emergency). Our skilled team of live agents can handle everything from setting appointments for HVAC businesses in call overflow situations to around-the-clock coverage for any company in the event of a power outage or disaster, all with the kind of compassionate support and guidance callers need during difficult times. Learn more about our 24/7 answering services online at www.answermti.com.
  9. 9. Summary In emergency situations, it can be difficult for businesses and their customers to maintain reliable communication. AnswerMTI explains how emergency answering services can be a solution to that problem, benefiting both customers and businesses.

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