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Appointment setting answering services can make all the difference


Published on | Regardless of the industry, businesses are always seeking better ways to address customer phone calls and appointment requests. This presentation explores how AnswerMTI Answering and Scheduling services address these concerns.

Published in: Business
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Appointment setting answering services can make all the difference

  1. 1. • An extension of your in-house staff that callers can speak with and schedule appointments after- hours or whenever your employees are unavailable to take calls. • System features may vary by provider. AnswerMTI representatives are available to callers 24/7 and provide notifications and web-based calendar management.
  2. 2. • Businesses work with an appointment setting answering service to create an appropriate script, processes, and a system that interfaces with their own scheduling calendars so that external agents can address the needs of prospective clients without any wait time. • Answering agents are trained to handle industry-specific accounts and to offer customers any specific information requested by the callers.
  3. 3. • Our systems and processes allow clients and patients to speak with a live representative and easily schedule or manage appointments. • It frees up in-house staff to address immediate issues as needed without sacrificing customer satisfaction or scheduling efficiency. • It saves time (and money) spent doing administrative scheduling work.
  4. 4. • It can provide friendly reminders to clients/patients about their upcoming appointment without additional staff effort so that your schedule remains efficiently full. • Web-based calendar systems allow the manual management of appointments in real time so that information is always up to date. • The system is easily customized to suit industry-specific needs (medical, legal, service, etc.).
  5. 5. • Agents can easily provide your clients/patients with additional information about the business schedule, discounted rates, etc. • Appointments are instantly confirmed with both your staff and the client/patient immediately upon scheduling.
  6. 6. • The service essentially extends business office hours, allowing clients to get through to someone whenever they have the time to call. • Being able to schedule appointments around the clock reduces the chance that a disgruntled caller left on hold will choose a competitor's business.
  7. 7. • AnswerMTI services are easily customized to suit your budget; we work with you to create a unique system that offers affordable, reliable service based on your requirements. • Services are priced by the minute rather than by a fixed price, saving you money when calls are less frequent than usual. You only pay for what you use. • All quotes and consultations for answering and scheduling service plans are completely free!
  8. 8. AnswerMTI is a leading answering service provider that employs live agents for the highest quality of customer support. Our Atlanta-based company is dedicated to providing personable service with a human touch in an increasingly automated world. To learn more about our unique live agent answering and appointment scheduling services, visit our website at or call us at (800) 673-2000.