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24 hour medical answering services helping doctors increase access and improve care


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Doctors, nurses, and medical assistants are busier than ever. The healthcare system is more burdened than ever. Everywhere you look, hospitals, clinics, and doctor’s offices are searching for solutions. A 24-hour medical answering service is one of the simplest and most cost-effective ways for small and large practices alike to free up resources so they can focus on providing quality medical care.

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24 hour medical answering services helping doctors increase access and improve care

  1. 1. 24-hour doctor answering services: • Give patients peace of mind. • Give doctors peace of mind. • Free up valuable resources. • Save money. • Make good first impressions. • Ensure all patient concerns are handled in a timely manner. • Ensure no call is missed. • Keep appointment calendar managed and full.
  2. 2. • Patients need to know that help is just a call away, whether it’s early on Monday morning or late on Saturday evening, whether they have a routine question or a medical emergency. • In-house receptionists can’t provide the kind of 24/7 service patients need and expect. • Medical answering services like AnswerMTI can and do.
  3. 3. • AnswerMTI records every single call, so you can access critical records and use them for evidence in a medical malpractice suit if necessary. • Better record keeping means greater peace of mind, for everyone involved. • With a HIPAA-compliant answering service, you know you’re in good hands.
  4. 4. • Your staff is busy. Office hours are hectic. The volume of calls is overwhelming. • Managing inquiries, scheduling appointments, sending out reminders, and handling requests can take up the entire day. • Why waste valuable in-house resources answering calls when there’s a professional service that can do it for you at a fraction of the cost it takes to hire an employee?
  5. 5. • Medical answering services not only provide round-the-clock support, they do it for less money. • When you hire a receptionist, you typically have to provide a full-time salary plus benefits, and receptionists are only available during normal business hours. • When you outsource your call answering needs, you can cut costs while improving service.
  6. 6. • When anyone calls a business, they expect friendly service. • When patients call a medical office, they expect friendly service and knowledgeable answers. • The professional operators at AnswerMTI can: • understand medical terms; • distinguish between an emergency call and a routine call; and • onboard patients without missing a single important piece of information.
  7. 7. • You never get a second chance to make a first impression. • When potential patients call, they’re still evaluating their options. One bad experience, and you may lose business. • Professional medical operators answer each call cheerfully, compassionately, and professionally, so new and current patients are left with a good impression.
  8. 8. • No business likes to miss a call. For medical practitioners, the stakes are even higher. • A 24/7 operator can direct emergency cases to the right place, no matter the time of day or the day of the week. • When patients get round-the-clock answers to routine questions, they’re less likely to make unnecessary appointments and eat up staff time.
  9. 9. AnswerMTI offers professional HIPAA- compliant customer support and appointment scheduling services to physicians and other healthcare professionals. Our operators are available 24 hours a day, 7 days a week, 365 days a year, so your practice never has to miss a critical call again. Visit today to learn more about our medical answering services.